Posted 23 August 2011 - 11:45 AM
Hi - I have used this site in the past and was able to follow the instructions to get rid of a couple problems. I looked up what my computer is doing now and keep finding all these "logs" which I don't understand so I need someone to walk me through what I need to do.
I am having trouble with my browsers (it is doing this on Internet Explorer and Firefox) sending me someplace other than where I want to go. Sometimes it will send me to the right place, sometimes it opens the correct window and a random one, sometime just the random window come up, and sometimes nothing comes up but you can see that it was trying to send me some place weird.
I have Malwarebytes. I updated that and than performed a scan on all drives. While that was running, Microsoft Security Essentials popped up and said it detected 3 potential threats and suspended them. I hit the button for details and got:
TrojanDownloader: Java/Open Conn....
I hit the button to remove them. The bar got about 2/3s the way across the window and then froze up. Malwarebytes and the rest of the computer froze up as well. I wasn't able to do anything, so I hit the button to turn off the computer.
When I turned the computer back on, got the same warning from Microsoft Security Essentials. This time I just hit the "clean computer" button. Almost immediately, the screen disappeared and the icon was back to green.
Pulled back up Malwarebytes and tried to run scan again. While it was running, I kept getting the Malwarebytes' Anti Malware Window pop up saying "Successfully blocked access to a potentially malicious website:" Here there are a set of numbers but them kept changing - the best I can tell there were three numbers: 18.104.22.168 and 22.214.171.124 and 126.96.36.199. The box also stated "Type: outgoing" I haven't paid attention to the numbers before, but this window is almost a constant sight the last few days (since I downloaded the Malwarebytes).
***I just got Malwarebytes a few days ago - I had had another issue (can't remember what it was called) and getting Malwarebytes was part of the solution. I wish I could remember what it was called because I wasn't able to complete the last step which had something to do with resetting Hosts? It wanted me to delete something before I reset it, but I couldn't find instructions for how to do it. I then got sidetracked with life and now here I am. I'm sure that is why I am having these problems.
Anyhow, also while Malwarebytes was running this second scan, I got the Microsfot Security Essential popup again stating it had detected 2 potential threats. I figured this time I wouldn't touch it until Malwarebytes was done with the scan.
I then got a popup in the middle of my screen saying "Malwarebytes' Anti-Malware has encountered a problem and needs to close. We are sorry for the inconvnience. If you were n the middle of something, the information you were working on might be lost. Please tell Microsfot about this problem. We have created an error report that you can send to us. We will treat this report as confidential and anonymous. To see what data this error contains, click here. I did that and got a window that showed
While I was looking at this, the Security Essentials pop up disappeared and the icon switched back to green. Also the Malware bytes little popup disappeared.
When I exited out of the error screen, the scan disappeared as well.
I'm not sure what I need to do. I don't know how to post any of those logs I keep seeing. ****something else I just remembered, after I went through the steps trying to fix my last problem a few days ago (remember I couldn't figure out hwo to do the last step), I thought I would restore my computer to several days prior thinking I didn't have any problems then. Don't know if that makes a difference, but I'm trying to type anything I can think of.
It is probably pretty obvious at this point that I am not a computer person so I'll need specific instructions. Thanks in advance to anyone willing to walk me through this.