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can't load Google "404 page not found"


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16 replies to this topic

#1 debbiekay

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Posted 18 August 2011 - 09:47 PM

I cannot load Google. It goes to the message "404 PAGE NOT FOUND" I have run AVG, Malwarebytes and SUPERantispyware with no success. I followed the directions you gave to kreedynce on Aug 13th to the point of saving Gmer.txt on my desktop. Now what do I do? I have Windows XP

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#2 Broni

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Posted 18 August 2011 - 10:01 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 debbiekay

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Posted 19 August 2011 - 11:05 AM

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG Free 9.0
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
CCleaner
Java™ 6 Update 26
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Java 2 Runtime Environment, SE v1.4.2
Out of date Java installed!
Adobe Flash Player 10.3.181.26
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Reader 9.4.5
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````

#4 debbiekay

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Posted 19 August 2011 - 11:12 AM

MiniToolBox by Farbar
Ran by Debbie Kling (administrator) on 19-08-2011 at 09:07:29
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: localhost:2323

========================= FF Proxy Settings: ==============================

"network.proxy.ftp", "localhost"
"network.proxy.ftp_port", 2323
"network.proxy.gopher", "localhost"
"network.proxy.gopher_port", 2323
"network.proxy.http", "localhost"
"network.proxy.http_port", 2323
"network.proxy.no_proxies_on", "local"
"network.proxy.share_proxy_settings", true
"network.proxy.socks", "localhost"
"network.proxy.socks_port", 2323
"network.proxy.ssl", "localhost"
"network.proxy.ssl_port", 2323
========================= Hosts content: =================================
127.0.0.1 localhost
74.50.127.5 www.google.com
74.50.127.5 google.com
74.50.127.5 google.com.au
74.50.127.5 www.google.com.au
74.50.127.5 google.be
74.50.127.5 www.google.be
74.50.127.5 google.com.br
74.50.127.5 www.google.com.br
74.50.127.5 google.ca
74.50.127.5 www.google.ca
74.50.127.5 google.ch
74.50.127.5 www.google.ch
74.50.127.5 google.de
74.50.127.5 www.google.de
74.50.127.5 google.dk
74.50.127.5 www.google.dk
74.50.127.5 google.fr
74.50.127.5 www.google.fr
74.50.127.5 google.ie
74.50.127.5 www.google.ie
74.50.127.5 google.it
74.50.127.5 www.google.it
74.50.127.5 google.co.jp
74.50.127.5 www.google.co.jp

127.0.0.1 localhost
127.0.0.1 0websearch.com 127.0.0.1 2005-search.com 127.0.0.1 600pics.com 127.0.0.1 a1.interclick.com 127.0.0.1 absolutepics.net 127.0.0.1 ad.yieldmanager.com 127.0.0.1 alex.fileburst.com 127.0.0.1 all-tgp.org 127.0.0.1 all-websearch.com 127.0.0.1 apps.deskwizz.com 127.0.0.1 awmdabest.com 127.0.0.1 bailefunk.com 127.0.0.1 barteros.net 127.0.0.1 best4all.net 127.0.0.1 besthardcore.net 127.0.0.1 best-targeted-traffic.com 127.0.0.1 bins.elitemediagroup.net 127.0.0.1 bn.i-ru.net 127.0.0.1 brazauskas.info 127.0.0.1 bundleware.com 127.0.0.1 burnsrecyclinginc.com 127.0.0.1 campaigns.interclick.com 127.0.0.1 centralgate.biz 127.0.0.1 clickfast.biz 127.0.0.1 code.jcash.biz 127.0.0.1 code.trasferimento.biz 127.0.0.1 command.adservs.com 127.0.0.1 content.dollarrevenue.com 127.0.0.1 content.exetraffic.com 127.0.0.1 content2.dollarrevenue.com 127.0.0.1 coolwebsearch.com 127.0.0.1 cumhereteens.com 127.0.0.1 cyber-search.biz 127.0.0.1 ddh24.com 127.0.0.1 dedmazai.com 127.0.0.1 dnv-counter.com 127.0.0.1 download.abetterinternet.com 127.0.0.1 download.accessmedia.tv 127.0.0.1 download.jupitersatellites.biz 127.0.0.1 exeloads.info 127.0.0.1 faccesborrate.com 127.0.0.1 flavinha.com 127.0.0.1 forlink.biz 127.0.0.1 freevideo24.com 127.0.0.1 fullbizzone.com 127.0.0.1 game4all.biz 127.0.0.1 go-pic.com 127.0.0.1 granjerascachondas.com 127.0.0.1 greatgoodsex.com 127.0.0.1 heretofind.com 127.0.0.1 hqthumbz.com 127.0.0.1 it.online-more.com 127.0.0.1 its.justcount.net 127.0.0.1 krovalidajop.com 127.0.0.1 l.mezzicodec.net 127.0.0.1 lust-mature.com 127.0.0.1 mikos.paraisoasiatico.com 127.0.0.1 mmm.elitemediagroup.net 127.0.0.1 more-pages.com 127.0.0.1 morteen.net 127.0.0.1 moviecsodecs.com 127.0.0.1 ms-counter.com 127.0.0.1 msmn.com 127.0.0.1 musah.info 127.0.0.1 netincap.com 127.0.0.1 newsh.com 127.0.0.1 niuqennaois.com 127.0.0.1 nude-teen-bodies.com 127.0.0.1 onlyhotlinks.com 127.0.0.1 on-search.com 127.0.0.1 picshunter.us 127.0.0.1 picslab.com 127.0.0.1 prevedtraf.biz 127.0.0.1 promo.dollarrevenue.com 127.0.0.1 redirect.msupdate.net 127.0.0.1 rogalik.net 127.0.0.1 search4www.com 127.0.0.1 search-biz.biz 127.0.0.1 searchforit.com 127.0.0.1 searchx.cc 127.0.0.1 sex-pics.biz 127.0.0.1 sexyfaceplace.com 127.0.0.1 snow410.info 127.0.0.1 software.topinstalls.com 127.0.0.1 sp2admin.biz 127.0.0.1 surubanet.com 127.0.0.1 teadis.net 127.0.0.1 teen-biz.com 127.0.0.1 teen-fantazi.com 127.0.0.1 teenygirlshome.com 127.0.0.1 traff5all.biz 127.0.0.1 traffbest.biz 127.0.0.1 traffbucks.biz 127.0.0.1 traffmoney.biz 127.0.0.1 ukstories.net 127.0.0.1 ultra-search.biz 127.0.0.1 uniq-soft.com 127.0.0.1 vivisexy.com 127.0.0.1 wearehosters.com 127.0.0.1 www.0websearch.com 127.0.0.1 www.600pics.com 127.0.0.1 www.abetterstart.com 127.0.0.1 www.all-tgp.org 127.0.0.1 www.all-websearch.com 127.0.0.1 www.axmediaproject.com 127.0.0.1 www.bailefunk.com 127.0.0.1 www.best4all.net 127.0.0.1 www.besthardcore.net 127.0.0.1 www.bundleware.com 127.0.0.1 www.burnsrecyclinginc.com 127.0.0.1 www.coolwebsearch.com 127.0.0.1 www.dedmazai.com 127.0.0.1 www.flavinha.com 127.0.0.1 www.granjerascachondas.com 127.0.0.1 www.heretofind.com 127.0.0.1 www.hqthumbz.com 127.0.0.1 www.jtreeproperties.com 127.0.0.1 www.lattefresco.biz 127.0.0.1 www.lust-mature.com 127.0.0.1 www.mikos.paraisoasiatico.com 127.0.0.1 www.more-pages.com 127.0.0.1 www.msmn.com 127.0.0.1 www.msnwm.com 127.0.0.1 www.newsh.com 127.0.0.1 www.nude-teens-bodies.com 127.0.0.1 www.onli-ne.com 127.0.0.1 www.onlyhotlinks.com 127.0.0.1 www.on-search.com 127.0.0.1 www.picshunter.us 127.0.0.1 www.picslab.com 127.0.0.1 www.procounter.biz 127.0.0.1 www.search4www.com 127.0.0.1 www.searchforit.com 127.0.0.1 www.searchx.cc 127.0.0.1 www.sex-pics.biz 127.0.0.1 www.sp2admin.biz 127.0.0.1 www.spamcatchero.biz 127.0.0.1 www.surubanet.com 127.0.0.1 www.teen-biz.com 127.0.0.1 www.teen-fantazi.com 127.0.0.1 www.teenygirlshome.com 127.0.0.1 www.traff4ppc.biz 127.0.0.1 www.vivisexy.com 127.0.0.1 www.voghp.com 127.0.0.1 www.wearehosters.com 127.0.0.1 www.ysbweb.com 127.0.0.1 www.zgallery.us 127.0.0.1 www.zonebest.com 127.0.0.1 ybbwxlxytz.biz 127.0.0.1 yepjnddqpq.biz 127.0.0.1 yhvoo.eseconsult.info 127.0.0.1 yougoodheer.com 127.0.0.1 ysbweb.com 127.0.0.1 z-advertise.com 127.0.0.1 zchxsikpgz.biz 127.0.0.1 zgallery.us 127.0.0.1 zonebest.com 127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1001namen.com
127.0.0.1 1001namen.com
127.0.0.1 www.100888290cs.com
127.0.0.1 100888290cs.com

There are 12851 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Office

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-0C-F1-7B-71-02

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.137

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

68.116.46.115

24.205.192.61

Lease Obtained. . . . . . . . . . : Friday, August 19, 2011 12:08:52 AM

Lease Expires . . . . . . . . . . : Saturday, August 20, 2011 12:08:52 AM

Server: vip01mdfdor.mdfd.or.charter.com
Address: 68.116.46.115

Name: google.com
Addresses: 74.125.224.80, 74.125.224.84, 74.125.224.83, 74.125.224.81
74.125.224.82



Pinging google.com [74.50.127.5] with 32 bytes of data:



Reply from 74.50.127.5: bytes=32 time=104ms TTL=45

Reply from 74.50.127.5: bytes=32 time=104ms TTL=45



Ping statistics for 74.50.127.5:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 104ms, Maximum = 104ms, Average = 104ms

Server: vip01mdfdor.mdfd.or.charter.com
Address: 68.116.46.115

Name: yahoo.com
Addresses: 69.147.125.65, 72.30.2.43, 98.137.149.56, 209.191.122.70
67.195.160.76



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=78ms TTL=47

Reply from 209.191.122.70: bytes=32 time=79ms TTL=47



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 78ms, Maximum = 79ms, Average = 78ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0c f1 7b 71 02 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.137 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.137 192.168.1.137 20
192.168.1.137 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.137 192.168.1.137 20
224.0.0.0 240.0.0.0 192.168.1.137 192.168.1.137 20
255.255.255.255 255.255.255.255 192.168.1.137 192.168.1.137 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/17/2011 04:36:25 PM) (Source: MsiInstaller) (User: Debbie Kling)Debbie Kling
Description: Product: docoom backup -- Error 2753.The File 'Panda1GB_docoom.exe' is not marked for installation.

Error: (08/16/2011 00:11:33 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\DEBBIE KLING\RECENT\DESKTOP.INI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (08/13/2011 07:06:21 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (08/13/2011 07:06:12 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (08/13/2011 07:06:05 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (08/13/2011 07:05:58 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (08/13/2011 07:05:51 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (08/13/2011 07:05:42 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (08/13/2011 07:05:30 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.

Error: (08/10/2011 06:44:03 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.


System errors:
=============
Error: (08/18/2011 10:18:36 AM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (08/18/2011 09:21:55 AM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (08/18/2011 09:21:55 AM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (08/18/2011 09:11:17 AM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (08/18/2011 09:11:15 AM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (08/18/2011 09:10:48 AM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (08/18/2011 09:10:36 AM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (08/16/2011 00:10:20 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
szkg

Error: (08/10/2011 07:44:31 PM) (Source: 0) (User: )
Description: \Device\HarddiskVolumeShadowCopy1C:C:

Error: (08/10/2011 07:38:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
szkg


Microsoft Office Sessions:
=========================
Error: (08/17/2011 04:36:25 PM) (Source: MsiInstaller)(User: Debbie Kling)Debbie Kling
Description: Product: docoom backup -- Error 2753.The File 'Panda1GB_docoom.exe' is not marked for installation.(NULL)(NULL)(NULL)(NULL)

Error: (08/16/2011 00:11:33 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\DEBBIE KLING\RECENT\DESKTOP.INI

Error: (08/13/2011 07:06:21 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (08/13/2011 07:06:12 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (08/13/2011 07:06:05 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (08/13/2011 07:05:58 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (08/13/2011 07:05:51 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (08/13/2011 07:05:42 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (08/13/2011 07:05:30 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (08/10/2011 06:44:03 AM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Scan -- Error 1706.No valid source could be found for product Scan. The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)


=========================== Installed Programs ============================






















































(Version: 7.1.20110512)
3D Home Architect Deluxe
7300 (Version: 47.0.1.000)
7300_Help (Version: 47.0.1.000)
7300Trb (Version: 47.0.1.000)
Access 97 Runtime
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Ad-Aware
Ad-Aware (Version: 9.0.1)
Adobe Acrobat 5.0 (Version: 5.1)
Adobe AIR (Version: 1.5.3.9130)
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Flash Player 10 Plugin (Version: 10.3.181.26)
Adobe Reader 9.4.5 (Version: 9.4.5)
Adobe Shockwave Player (Version: 11)
AiO_Scan (Version: 47.0.1.000)
AiOSoftware (Version: 47.0.1.000)
APC PowerChute Personal Edition
Apple Software Update (Version: 2.1.1.116)
Avanquest update (Version: 1.13)
AVG Free 9.0
Banctec Service Agreement (Version: 1.00.00)
Banctec Service Agreement (Version: 1.00.0004)
Better Homes and Gardens Landscaping and Deck Designer 7.0 (Version: 7.0)
Better Homes and Gardens Landscaping and Deck Designer 7.0 Training Videos (Version: 1.00.000)
Bonus Content - Landscape Beds (Version: 1.00.0000)
Broderbund Media Manager
BufferChm (Version: 45.4.157.000)
Carbonite (Version: 4.0.4 build 806 (Mar-03-2011))
Cards_Calendar_OrderGift_DoMorePlugout (Version: 2.03.0000)
CCleaner (Version: 3.00)
CCScore (Version: 6.02.1001.0001)
Cisco Connect (Version: 1.1.10049.0)
CoffeeCup Ad Producer
CoffeeCup Flash FireStarter
CoffeeCup Flash Menu Builder
CoffeeCup Free DHTML Menu Builder
CoffeeCup GIF Animator (Version: CoffeeCup GIF Animator 7)
CoffeeCup HTML Editor 2008
CoffeeCup Image Mapper
CoffeeCup Photo Gallery - Registered
CoffeeCup Visual Site Designer Software (Version: Software)
CoffeeCup Web Form Builder - Trial
CoffeeCup Web JukeBox - Registered
CoffeeCup Web Video Player - Registered
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant D850 56K V.9x DFVc Modem
Conexant SmartHSFi V92 56K DF PCI Modem
Copy (Version: 45.4.157.000)
Coupon Printer for Windows (Version: 5.0.0.1)
CP_AtenaShokunin1Config (Version: 45.4.131.000)
cp_dwShrek2Albums1 (Version: 45.4.157.000)
cp_dwShrek2Cards1 (Version: 45.4.157.000)
CreativeProjects (Version: 45.4.157.000)
CreativeProjectsTemplates (Version: 45.4.157.000)
CueTour (Version: 45.4.157.000)
DAO (Version: 3.50)
Dell Media Experience
Dell Networking Guide (Version: 1.00.0001)
Dell Solution Center (Version: 1.00.0000)
Dell Support (Version: 2.0.1.205)
Dell Support 3.1 (Version: 5.1.1013)
Dell TrueMobile 2300 Wireless Broadband Router Control Utility
Destinations (Version: 45.4.157.000)
Digital Line Detect (Version: 1.06.2)
Director (Version: 45.4.157.000)
docoom backup (Version: 2.2.0)
DocProc (Version: 4.5.0.0)
DocsPDite (Version: 1.9.4.0)
DocumentViewer (Version: 45.4.157.000)
DS21Patch (Version: 1.00.0000)
DVDSentry (Version: 1.00.0000)
eCab Framed Library 001 (Version: 1.00.0000)
eCab Framed Library 001 Installer (Version: 1.00.0000)
eCab Framed Library 002 (Version: 1.00.0000)
eCab Frameless Library 001 (Version: 1.00.0000)
eCabinet Systems 5.0 (Version: 5.00.8500)
eCabinet Systems v5.2 Build 2 (Version: 1.00.0000)
eCabinet Systems v5.2 Build 3 (Version: 1.00.0000)
eCabinet Systems v5.2 Build 5 (Version: 1.00.0000)
ESL4766-1 Paint Grade-FF-Full Dado-Pocket Screw (Version: 1.00.0000)
ESL6872-2 Base Cabinets - Frameless (Version: 1.00.0000)
ESL6872-2 Corner & Special - Framed (Version: 1.00.0000)
ESL6872-2 Corner & Special - Frameless (Version: 1.00.0000)
ESL6872-2 Upper Cabinet ss- Framed (Version: 1.00.0000)
ESL6872-2 Upper Cabinets - Frameless (Version: 1.00.0000)
ESSCDBK (Version: 6.02.0001.0001)
ESScore (Version: 6.02.1001.0001)
ESSgui (Version: 6.02.1001.0001)
ESSini (Version: 6.02.1001.0001)
ESSPCD (Version: 6.02.1001.0001)
ESSSONIC (Version: 6.2.0001.0001)
ESSTOOLS (Version: 5.00.0000.0004)
essvatgt (Version: 6.02.1001.0001)
Fax (Version: 47.0.1.000)
GdiplusUpgrade (Version: 1.00.01)
getPlus®_ocx
Google Desktop Plugin - Calendar (Version: 1.0.0)
Google Desktop Plugin - Goocal (Version: 1.0.0)
Google Desktop Plugin - kCalendar (Version: 1.0.2)
Google Desktop Plugin - oCalendar (Version: 1.0.4)
Google Desktop Plugin - Task Tracker (Version: 0.6.0)
Google Earth (Version: 4.2.184.9679)
Google Earth Plug-in (Version: 6.0.3.2197)
Google SketchUp 6 (Version: 6.0.01313)
Google SketchUp 6 (Version: 6.4.112)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.65)
Google Updater (Version: 2.4.1536.6592)
GTK+ 2.8.9 runtime environment
Help and Support Customization (Version: 1.00.0000)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (Version: 1.1.1905.1)
HP Extended Capabilities 4.7 (Version: 4.7)
HP Image Zone 4.7 (Version: 4.7)
HP Photosmart Essential 2.5 (Version: 1.03.0000)
HP Photosmart Essential 3.0 (Version: 3.0)
HP Product Assistant (Version: 2.0.0.0)
HP PSC & OfficeJet 4.7
HP Update (Version: 4.000.010.008)
HPPhotoSmartPhotobookWebPack1 (Version: 2.03.0000)
HPSystemDiagnostics (Version: 1.6.0.0)
Illustrations Library 1.8b
InstantShare (Version: 45.4.157.000)
Intel® PRO Network Adapters and Drivers
Intel® PROSet (Version: 6.05.2001)
Java 2 Runtime Environment, SE v1.4.2 (Version: 1.4.2)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Java™ 6 Update 3 (Version: 1.6.0.30)
Java™ 6 Update 5 (Version: 1.6.0.50)
Java™ 6 Update 7 (Version: 1.6.0.70)
kgcbaby (Version: 5.03.0000.0002)
kgcbase (Version: 5.03.0000.0004)
kgchday (Version: 5.03.0000.0002)
kgchlwn (Version: 5.03.0000.0002)
kgcinvt (Version: 5.03.0000.0003)
kgckids (Version: 5.03.0000.0002)
kgcmove (Version: 5.03.0000.0003)
kgcvday (Version: 5.03.0000.0002)
Kodak EasyShare software
KSU (Version: 632.62.0004.0001)
Logitech Desktop Messenger
Logitech Resource Center
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
MarketResearch (Version: 45.4.158.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic Edition 2003 (Version: 11.0.8173.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Live Meeting 2005 (Version: 7.9.3221.0)
Microsoft Office Live Meeting 2007 (Version: 8.0.6362.91)
Microsoft Office PowerPoint Viewer 2003 (Version: 11.0.8305.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Web Publishing Wizard 1.52
Microsoft Works 6-9 Converter (Version: 9.7.0621)
Modem Helper
Motorola Phone Tools (Version: 4.2.1b 05-30-2006)
Mozilla Firefox 6.0 (x86 en-US) (Version: 6.0)
MSN Messenger 7.0 (Version: 7.0.0777)
MSN Music Assistant
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NBC Direct (Version: 2.0.3376.2)
netbrdg (Version: 6.02.1001.0001)
NetWaiting (Version: 2.5.4)
Nitro PDF Reader (Version: 1.4.0.11)
Notifier (Version: 6.02.0001.0001)
NVIDIA Windows 2000/XP Display Drivers
OfotoXMI (Version: 6.02.0001.0001)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org Installer 1.0 (Version: 1.0.9221)
Pando Media Booster (Version: 2.3.0.7)
PanoStandAlone (Version: 45.4.157.000)
PC CIF Camer@ (Version: 1.0.4.6)
PCDADDIN (Version: 6.02.0001.0003)
PCDHELP (Version: 6.02.0001.0001)
PhoTags Express (Version: )
PhotoGallery (Version: 45.4.157.000)
Picasa 3 (Version: 3.8)
PlaySushi
PowerDVD
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
PrintMaster
ProductContext (Version: 47.0.1.000)
PSSWCORE (Version: 2.03.0000)
QFolder (Version: 1.00.0000)
QuickBooks Pro
QuickTime (Version: 7.60.92.0)
RayV (Version: 2.0.1.65)
Readme (Version: 47.0.1.000)
Registry Mechanic 9.0 (Version: 9.0)
Scan (Version: 4.5.0.0)
ScannerCopy (Version: 4.5.0.0)
Sentinel System Driver Installer 7.4.0 (Version: 7.4.0)
Serif DrawPlus 6.0
SFR (Version: 6.02.0001.0001)
SHASTA (Version: 6.02.0001.0001)
SKIN0001 (Version: 6.02.1001.0001)
SkinsHP1 (Version: 45.4.157.000)
SKINXSDK (Version: 6.02.1001.0001)
Skype web features (Version: 1.0.3810)
Skype™ 4.1 (Version: 4.1.179)
Sonic DLA (Version: 4.50)
Sonic MyDVD
Sonic RecordNow! (Version: 6.5.0)
Sonic Update Manager (Version: 2.80)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Spring 2006 Bonus Plants (Version: 1.00.0000)
staticcr (Version: 5.03.0000.0001)
SUPERAntiSpyware (Version: 4.52.1000)
tooltips (Version: 6.02.0001.0001)
TrayApp (Version: 45.4.157.000)
Unload (Version: 4.5.0)
VideoToolkit01 (Version: 110.0.171.000)
Viewpoint Manager (Remove Only)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
VPRINTOL (Version: 6.02.0001.0001)
Watchtower Library 2010 - English (Version: 12.0)
Waterfalls Screensaver
WebFldrs XP (Version: 9.50.6513)
WebReg (Version: 45.4.157.000)
Webshots Desktop
Windows 7 Upgrade Advisor (Version: 2.0.3001.0)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Service Pack 3 (Version: 20080414.031525)
WIRELESS (Version: 6.02.0001.0001)

========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 2046.98 MB
Available physical RAM: 778.13 MB
Total Pagefile: 3944.38 MB
Available Pagefile: 2663.99 MB
Total Virtual: 2047.88 MB
Available Virtual: 1997.69 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.46 GB) (Free:12.99 GB) NTFS
3 Drive d: (WTLIB10E) (CDROM) (Total:0.39 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\OFFICE

Administrator ASPNET Debbie Kling
Guest HelpAssistant SUPPORT_388945a0
SUPPORT_3f151ab9


**** End of log ****

#5 debbiekay

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Posted 19 August 2011 - 12:04 PM

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7508

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/19/2011 09:31:23 AM
mbam-log-2011-08-19 (09-31-23).txt

Scan type: Quick scan
Objects scanned: 195814
Time elapsed: 14 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 debbiekay

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Posted 19 August 2011 - 06:41 PM

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-19 16:33:32
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 WDC_WD800BB-75CAA0 rev.16.06V16
Running: qvexn9vv.exe; Driver: C:\DOCUME~1\DEBBIE~1\LOCALS~1\Temp\pwtdapod.sys


---- System - GMER 1.0.15 ----

SSDT Lbd.sys (Boot Driver/Lavasoft AB) ZwCreateKey [0xF764787E]
SSDT Lbd.sys (Boot Driver/Lavasoft AB) ZwSetValueKey [0xF7647BFE]
SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xB0D65620]

---- Kernel code sections - GMER 1.0.15 ----

.text C:\WINDOWS\System32\DRIVERS\nv4_mini.sys section is writeable [0xBA5AA340, 0xFD9DF, 0xF8000020]
.text C:\WINDOWS\System32\nv4_disp.dll section is writeable [0xBF012300, 0x2342C0, 0xF8000020]

---- Devices - GMER 1.0.15 ----

Device Ntfs.sys (NT File System Driver/Microsoft Corporation)
Device Fastfat.SYS (Fast FAT File System Driver/Microsoft Corporation)

AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

Device mrxsmb.sys (Windows NT SMB Minirdr/Microsoft Corporation)

AttachedDevice fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device \FileSystem\Fs_Rec \FileSystem\UdfsCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\CdfsRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\UdfsDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device Cdfs.SYS (CD-ROM File System Driver/Microsoft Corporation)
Device tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs@C:\Program Files\Thermwood\eCabinet Systems\html\html_learning\pics\Area Overview \x2013 Hardware Hole Editor \x2013 Main Page - English.htm 1
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs@C:\Program Files\Thermwood\eCabinet Systems\html\html_learning\pics\const_settings\Area Overview \x2013 Construction Settings \x2013 Top - English.htm 1

---- EOF - GMER 1.0.15 ----

#7 Broni

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Posted 19 August 2011 - 07:41 PM

Please, go here: http://support.microsoft.com/kb/972034#FixItForMeAlways and click on "Fix it" button to reset your "hosts" file.

Re-run MiniToolbox.

Checkmark following boxes:
  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
Click Go and post the result.

Restart computer.

Re-run MiniToolbox.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
Click Go and post the result.

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#8 debbiekay

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Posted 20 August 2011 - 08:06 PM

Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

#9 debbiekay

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Posted 20 August 2011 - 08:16 PM

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory

**** End of log ****

#10 debbiekay

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Posted 20 August 2011 - 08:49 PM

My Google is back! THANK YOU, THANK YOU!!! What was the problem and what is all that that you had me do that fixed it?

#11 Broni

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Posted 20 August 2011 - 09:07 PM

I'm glad to hear good news :)

We have some more work to do though...

We need to revive your "hosts" file.

Open Notepad.
Paste the following text into it:

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#  	102.54.94.97 	rhino.acme.com      	# source server
#   	38.25.63.10 	x.acme.com          	# x client host

127.0.0.1   	localhost

Go File>Save As and...

1. Name the file hosts. (no extension; make sure there is just a "dot" at the end <--- VERY IMPORTANT!)
2. Make sure, "Save as type:" is set to "All Files (*.*)
3. Make sure the file is saved to C:\WINDOWS\SYSTEM32\DRIVERS\ETC folder

Posted Image


Then....

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :dir
    C:\WINDOWS\SYSTEM32\DRIVERS\ETC
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#12 debbiekay

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Posted 20 August 2011 - 11:48 PM

SystemLook 30.07.11 by jpshortstuff
Log created at 21:47 on 20/08/2011 by Debbie Kling
Administrator - Elevation successful

========== dir ==========

C:\WINDOWS\SYSTEM32\DRIVERS\ETC - Parameters: "(none)"

---Files---
hosts --a---- 711 bytes [04:44 21/08/2011] [04:44 21/08/2011]
hosts.20100130-074501.backup --a---- 10128 bytes [15:45 30/01/2010] [19:30 07/10/2008]
hosts.ics --a---- 434 bytes [23:45 27/11/2003] [00:43 28/11/2003]
hosts.old -rahs-- 382685 bytes [11:00 29/08/2002] [17:49 12/02/2011]
hosts.txt --a---- 755 bytes [16:28 10/05/2011] [23:01 13/05/2011]
LMHOSTS.SAM --a---- 3683 bytes [11:00 29/08/2002] [11:00 29/08/2002]
NETWORKS --a---- 407 bytes [11:00 29/08/2002] [11:00 29/08/2002]
PROTOCOL --a---- 799 bytes [11:00 29/08/2002] [11:00 29/08/2002]
SERVICES --a---- 7116 bytes [11:00 29/08/2002] [11:00 29/08/2002]

---Folders---
None found.

-= EOF =-

#13 Broni

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Posted 21 August 2011 - 12:24 AM

Well done :)

Last steps....

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#14 debbiekay

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Posted 22 August 2011 - 01:11 AM

C:\Documents and Settings\Debbie Kling\My Documents\Unused Desktop Shortcuts\autostart_cleaner_setup.exe a variant of Win32/Packed.Themida application

#15 Broni

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Posted 22 August 2011 - 10:20 AM

Uninstall:
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7


=====================================================================================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

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Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

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