I tried running a TrendMicro scan, but it locked up and never went anywhere. I tried running a MalwareBytes scan too. Although MalwareBytes came up at first, it closed out after about 10 seconds and now says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the file."
I have followed the instructions for this site in the preparation guide, and my DDS logs are posted/attached below. I could not get gmer to work with either of the links provided. It seemed to download and instal just fine, but it closed itself out after 10 seconds or so (just like MalwareBytes) and now tells me I do not have permission to re-open.
I'm grateful for any help you can provide.
.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_20
Run by Owner at 22:57:42 on 2011-08-10
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3061.952 [GMT -5:00]
.
AV: Trend Micro AntiVirus *Enabled/Updated* {68F968AC-2AA0-091D-848C-803E83E35902}
SP: Trend Micro AntiVirus *Enabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\aestsrv.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskeng.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\spool\DRIVERS\W32X86\3\HP1006MC.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Users\Owner\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\VMware\VMware View\Client\bin\wsnm.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Windows\1328167361:1053218224.exe
C:\Program Files\VMware\VMware View\Client\bin\wswc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\rundll32.exe
C:\Windows\system32\sdclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\RacAgent.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = https://remote.balch.com/?page=launch.jsp
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5080610
uInternet Settings,ProxyOverride = *.local
BHO: MRI_DISABLED - No File
BHO: Browser Address Error Redirector - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
uRun: [Sidebar] "c:\program files\windows sidebar\sidebar.exe" /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [Apoint] "c:\program files\delltpad\Apoint.exe"
mRun: [OEM02Mon.exe] "c:\windows\OEM02Mon.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] "c:\windows\system32\WLTRAY.exe"
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [hpbdfawep] "c:\program files\hp\dfawep\bin\hpbdfawep.exe" 1
mRun: [SigmatelSysTrayApp] "c:\program files\sigmatel\c-major audio\wdm\sttray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [NetFxUpdate_v1.1.4322] "c:\windows\microsoft.net\framework\v1.1.4322\netfxupdate.exe" 1 v1.1.4322 GAC + NI NID
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\users\owner\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\owner\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mri_di~1\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mri_di~1\quickset.lnk - c:\program files\dell\quickset\quickset.exe
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: mswsock.dll
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {DBDC1CDA-B64B-49F7-9535-6317AA416E51} - hxxps://remote.balch.com/downloads/VMware-viewclient.cab
TCP: DhcpNameServer = 205.152.37.23 205.152.132.23
TCP: Interfaces\{3003A203-A403-4FC7-873F-EB6C58886834} : DhcpNameServer = 205.152.37.23 205.152.132.23
TCP: Interfaces\{47E221F9-0513-40B6-A221-5688F18ED48D} : DhcpNameServer = 192.168.1.254 192.168.1.254
TCP: Interfaces\{DDF4C051-F7E0-4CF7-9655-D37F645C5520} : DhcpNameServer = 4.2.2.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\owner\appdata\roaming\mozilla\firefox\profiles\h992hx05.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p=
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\owner\appdata\roaming\facebook\npfbplugin_1_0_3.dll
.
============= SERVICES / DRIVERS ===============
.
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-10 111616]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2010-11-9 39272]
.
=============== Created Last 30 ================
.
2011-08-09 11:58:55 6881616 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{f2a06d61-cccc-4961-88d7-99f654507dc6}\mpengine.dll
2011-07-27 10:34:58 -------- d-----w- c:\program files\iPod
2011-07-27 10:34:56 -------- d-----w- c:\program files\iTunes
2011-07-27 10:31:13 -------- d-----w- c:\program files\Bonjour
2011-07-14 01:21:51 -------- d-----w- c:\programdata\nH03700DgNdH03700
2011-07-12 23:31:35 2043392 ----a-w- c:\windows\system32\win32k.sys
2011-07-12 23:31:29 49152 ----a-w- c:\windows\system32\csrsrv.dll
2011-07-12 23:31:29 375808 ----a-w- c:\windows\system32\winsrv.dll
2011-07-12 16:20:54 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-07-12 16:20:54 73064 ----a-w- c:\windows\system32\dnssd.dll
.
==================== Find3M ====================
.
2011-06-19 20:27:39 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-29 14:11:30 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 14:11:20 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-25 00:14:10 222080 ------w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 22:58:51.06 ===============


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