Welcome to BleepingComputer Virus, Trojan, Spyware, and Malware Removal Logs Forum.
My name is sundavis, I will be helping you to deal with your Malware problems today.
It seemed that your system had installed Recovery Console during CF scanning. If that's the case, please proceed the following actions in the order given:Step1
1. Restart your computer
2. Before Windows loads, you will be prompted to choose which Operating System to start
3. Use the up and down arrow key to select Microsoft Windows Recovery Console
4.You must enter which Windows installation to log onto. Type 1 and press enter.
5.At the C:\Windows prompt, type FIXMBR, and press Enter:
6.If the prompt asking "Are you sure you want to write a new MBR, type 'Y'
7.When done, type EXIT to reboot the pc.Step2
- Please download HelpAsst_mebroot_fix.exe and save it to your desktop.
- Close out all other open programs and windows.
- Double click the file to run it and follow any prompts.
- If the tool detects an mbr infection, please allow it to run mbr -f and shutdown your computer.
- Upon restarting, please wait about 5 minutes, click Start>Run and type the following bolded command, then hit Enter.
- Make sure you leave a space between helpasst and -mbrt !
- When it completes, a log will open.
- Please post the contents of that log.
- Download TDSSKiller and save it to your Desktop.
- Extract its contents to your desktop.
- Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
- If an infected file is detected, the default action will be Cure, click on Continue.
- If a suspicious file is detected, the default action will be Skip, click on Continue.
- It may ask you to reboot the computer to complete the process. Click on Reboot Now
- If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
- If a reboot is required, the report can also be found in your root directory, (usually C:\TDSSKiller folder). Please copy and paste the contents of that file here.
Go to Start > Run and copy/paste the following bolded text into the Run box and click OK one at a time:C:\ComboFix.txt
Two text file should open accordingly. Please post the contents of those 2 texts in your next reply. After that, try the connection. If still no go, move on to Step5.Step5
Go to Start > Run and copy/paste the following bolded text into the Run box and click OKdevmgmt.msc
Navigate to Network Adapters and expand it. Right click on it and uninstall Network Adapters drivers and restart the pc. If still no joy, please go to this thread
to run Network Diagnostics tool.
In your next reply, please post back:
You may use multiple posts if needed and tell me how things went.