Posted 29 April 2011 - 06:27 PM
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Posted 03 May 2011 - 09:42 PM
What do you mean your computer crashes when you install the Epson drivers?
Are you using the drivers from the disc it came with or downloaded from support.epson.com?
Are you running a 32 bit or 64 bit os?
Posted 03 May 2011 - 10:50 PM
Posted 03 May 2011 - 11:02 PM
Before aynthing else, make sure to disconnect the printer from your computer.
Anything related to Epson found in your Programs and features, make sure you uninstall them completely. (Epson PrintCD etc)
Check this location:
C:\windows\system32\spool\drivers\w32x86 and C:\windows\system32\spool\drivers\w32x86\3 Folder
(You need to delete all files starting with a letter E)
Then try to double check this following registry items.
HKEY_CURRENT_USER > Software > Epson (delete epson folder)
HKEY_LOCAL_MACHINE > Software > Epson (delete epson folder)
Reboot and try reinstalling using the downloaded driver from:
Select the Epson Printer driver 32 bit or 64 bit(depends on your system)
Let me know if its still giving you a BSOD. And if it does, please provide the stop code error (0x0000xxxx) etc
Edited by booterbotter , 03 May 2011 - 11:03 PM.
Posted 04 May 2011 - 06:29 PM
Edited by donel, 04 May 2011 - 06:44 PM.
Posted 04 May 2011 - 07:03 PM
Lets try to isolate the issue. Since you did use a new hard drive onto your computer, how about trying to install the printer on another computer? If that works then we sure know the printer ports (usb and hw) works.
If it doesnt, then it really has something to do with that update you had in Vista or a certain part in your computer.
Posted 04 May 2011 - 10:03 PM
Edited by donel, 04 May 2011 - 10:04 PM.
Posted 04 May 2011 - 11:14 PM
Have you tried reporting this issue with Epson?
Here is their contact information:
562)276-7296 and 562-276-1397
Mon.- Fri 6AM-8PM (PT)
Sat. 7AM-4PM (PT)
I used to work there so I do know the process regarding these kind of issues, this is why I was puzzled that this is happening on 3 computers and still no updated drivers nor fixes from Microsoft.
Posted 06 May 2011 - 10:00 AM
With the first computer. The printer was working after SP1 but when I opened the Epson folder from the Start Menu the System crashed for the first time. With the second printer, the Epson drivers were never added until after SP1, there was no "ESC/P" printer added and I tried to load the drivers directly from the Epson site, the same package you recommended. Should I have connected the Epson to the computer, let windows find it's own driver for it and then "Update" the new drivers from the properties window of that Windows printer?? Is the package I loaded different from the properties window then from the web site? I can't tell you how unnerving this whole experience has been.
Posted 07 May 2011 - 12:30 AM
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