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Quick Heal Total Security 2011 Product Key Problem


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1 reply to this topic

#1 babulcool

babulcool

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  • Local time:08:27 AM

Posted 17 April 2011 - 01:55 AM

I have a multi-user pack of Quick Heal Total Security 2011. It is written that I can install, registry and activate this to 3 different comps. I used it for 2 only. It ran fine for 3 months and now it is not opening. It is also not updating. It says - "Your Quick Heal Total Security Product Key is being used from multiple computers. Each Quick Heal Total Security Product Key can download updates only for single PC. Unable to update your copy of Quick Heal Total Security. Please contact your vendor or Quick Heal Support to resolve this problem."

It also shows the product key and the installation number in the end which i don't want to disclose to you coz its personal usage information.

I am not able to open the main antivirus program whereas the Anti-Malware and PC tuner is opening. Online protection also seems to be working but the main antivirus program is not opening and it is not updating.

Whenever I try to open or update it says the same thing again and again.

Please help me..I am posting the log




.
DDS (Ver_11-03-05.01) - NTFSx86
Run by shivashish at 12:12:31.71 on Sun 04/17/2011
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_24
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1526.997 [GMT 5.5:30]
.
AV: Quick Heal Total Security 12.00 *Enabled/Updated* {05C1329D-F0E0-4B19-9D15-54F9BC3ADE87}
FW: Quick Heal Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
C:\Program Files\Nero\Nero 7\InCD\InCD.exe
C:\Program Files\lg_fwupdate\fwupdate.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\USB Disk Security\USBGuard.exe
C:\Program Files\Quick Heal\Quick Heal Total Security\onlinent.exe
C:\Program Files\Quick Heal\Quick Heal Total Security\SCANMSG.EXE
C:\Program Files\Quick Heal\Quick Heal Total Security\UPSCHD.EXE
C:\Program Files\Freecorder\FLVSrvc.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\W3i\InstallIQUpdater\InstallIQUpdater.exe
svchost.exe
C:\Program Files\Quick Heal\Quick Heal Total Security\EMLPROXY.EXE
C:\Program Files\Quick Heal\Quick Heal Total Security\SAPISSVC.EXE
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Quick Heal\Quick Heal Total Security\opssvc.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Quick Heal\Quick Heal Total Security\quhlpsvc.exe
C:\Program Files\Quick Heal\Quick Heal Total Security\SCANWSCS.EXE
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\shivashish\My Documents\Downloads\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
uSearch Bar = hxxp://www.google.com/ie
udefault_page_url = hxxp://www.microsoft.com
uSearch Page = hxxp://www.google.com
mWindow Title = Microsoft Internet Explorer
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: H - No File
uURLSearchHooks: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - c:\program files\freecorder\prxtbFre0.dll
uURLSearchHooks: H - No File
uURLSearchHooks: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - c:\program files\utorrentbar\tbuTor.dll
uURLSearchHooks: free-downloads.net Toolbar: {ecdee021-0d17-467f-a1ff-c7a115230949} - c:\program files\free-downloads.net\prxtbfre2.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - c:\program files\freecorder\prxtbFre0.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - c:\program files\utorrentbar\tbuTor.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: free-downloads.net Toolbar: {ecdee021-0d17-467f-a1ff-c7a115230949} - c:\program files\free-downloads.net\prxtbfre2.dll
TB: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - c:\program files\freecorder\prxtbFre0.dll
TB: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
TB: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - c:\program files\utorrentbar\tbuTor.dll
TB: free-downloads.net Toolbar: {ecdee021-0d17-467f-a1ff-c7a115230949} - c:\program files\free-downloads.net\prxtbfre2.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
EB: {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [InstallIQUpdater] "c:\program files\w3i\installiqupdater\InstallIQUpdater.exe" /silent /autorun
uRun: [AlcoholAutomount] "c:\program files\alcohol soft\alcohol 120\AxAutoMntSrv.exe" -automount
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [SecurDisc] c:\program files\nero\nero 7\incd\NBHGui.exe
mRun: [InCD] c:\program files\nero\nero 7\incd\InCD.exe
mRun: [LGODDFU] "c:\program files\lg_fwupdate\fwupdate.exe" blrun
mRun: [WinampAgent] c:\program files\winamp\winampa.exe
mRun: [USB Antivirus] c:\program files\usb disk security\USBGuard.exe
mRun: [Microsoft WinUpdate] c:\windows\system32\msupdte.exe
mRun: [Quick Heal Core UI] "c:\program files\quick heal\quick heal total security\strtupap.exe"
mRun: [Freecorder FLV Service] "c:\program files\freecorder\FLVSrvc.exe" /run
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
uPolicies-explorer: NoRealMode = 0 (0x0)
IE: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?s=100000343&p=ZKfox000&si=&a=0FYXneVGWqigYje47.YsiQ&n=2010032310
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {c95fe080-8f5d-11d2-a20b-00aa003c157a} - c:\windows\web\related.htm
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\shivashish\start menu\programs\imvu\Run IMVU.lnk
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\shivas~1\applic~1\mozilla\firefox\profiles\gsc9018m.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT1098640&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.startup.homepage - hxxp://vshare.toolbarhome.com/?hp=df
FF - prefs.js: keyword.URL - hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=ZKfox000&ptb=0FYXneVGWqigYje47.YsiQ&psa=&ind=2010032310&ptnrS=ZKfox000&si=&st=kwd&n=77cea8b6&searchfor=
FF - component: c:\documents and settings\shivashish\application data\mozilla\firefox\profiles\gsc9018m.default\extensions\{1392b8d2-5c05-419f-a8f6-b9f15a596612}\components\RadioWMPCoreGecko19.dll
FF - component: c:\documents and settings\shivashish\application data\mozilla\firefox\profiles\gsc9018m.default\extensions\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}\components\RadioWMPCoreGecko19.dll
FF - component: c:\documents and settings\shivashish\application data\mozilla\firefox\profiles\gsc9018m.default\extensions\[email protected]\components\FFHst.dll
FF - plugin: c:\documents and settings\shivashish\local settings\application data\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\veetle\player\npvlc.dll
FF - plugin: c:\program files\veetle\plugins\npVeetle.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0015-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0015-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Facemoods: [email protected] - %profile%\extensions\[email protected]
FF - Ext: Freecorder Community Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - %profile%\extensions\{1392b8d2-5c05-419f-a8f6-b9f15a596612}
FF - Ext: vShare: vshare@toolbar - %profile%\extensions\vshare@toolbar
FF - Ext: uTorrentBar Community Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - %profile%\extensions\{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}
FF - Ext: Java Quick Starter: [email protected] - c:\program files\java\jre6\lib\deploy\jqs\ff
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true);user_pref(yahoo.ytff.general.dontshowhpoffer, true
============= SERVICES / DRIVERS ===============
.
R1 ggc;ggc;c:\windows\system32\drivers\ggc.sys [2011-1-25 46664]
R2 catflt;catflt;c:\windows\system32\drivers\catflt.sys [2010-10-22 110024]
R2 Core Mail Protection;Core Mail Protection;c:\program files\quick heal\quick heal total security\EMLPROXY.EXE [2010-10-22 28104]
R2 Core Scanning Server;Core Scanning Server;c:\program files\quick heal\quick heal total security\SAPISSVC.EXE [2010-10-22 205768]
R2 EMLSS;EMLSS;c:\windows\system32\drivers\EMLTDI.SYS [2011-1-25 29384]
R2 Online Protection System;Online Protection System;c:\program files\quick heal\quick heal total security\OPSSVC.EXE [2010-10-22 22472]
R2 Quick Update Service;Quick Update Service;c:\program files\quick heal\quick heal total security\QUHLPSVC.EXE [2010-10-22 90568]
R2 StarWindServiceAE;StarWind AE Service;c:\program files\alcohol soft\alcohol 120\starwind\StarWindServiceAE.exe [2009-12-24 370688]
R3 wsnfmp;Network Filter Miniport;c:\windows\system32\drivers\wsnf.sys [2010-10-22 27464]
S0 mscank;mscank;c:\windows\system32\drivers\mscank.sys [2011-1-25 30912]
S2 Core Scanning ServerEx;Core Scanning ServerEx;c:\program files\quick heal\quick heal total security\SAPISSVC.EXE [2010-10-22 205768]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-3-6 135664]
S2 SSHNAS;SSHNAS;c:\windows\system32\svchost.exe -k netsvcs [2004-8-4 14336]
S3 AVPsys;AVPsys;\??\c:\windows\system32\drivers\cdaudio.sys --> c:\windows\system32\drivers\cdaudio.sys [?]
S3 wsnf;Network Filter Service;c:\windows\system32\drivers\wsnf.sys [2010-10-22 27464]
.
=============== Created Last 30 ================
.
2011-04-16 08:12:36 -------- d-----w- c:\docume~1\shivas~1\applic~1\Dofus.C9ECCBDBA4E09304DEEFB106465BC17F6D6749B9.1
2011-04-16 07:36:22 -------- d-----w- c:\docume~1\shivas~1\applic~1\Reg.C9ECCBDBA4E09304DEEFB106465BC17F6D6749B9.1
2011-04-16 07:36:22 -------- d-----w- c:\docume~1\shivas~1\applic~1\app
2011-04-16 07:36:20 -------- d-----w- c:\docume~1\shivas~1\applic~1\Dofus 2
2011-04-16 07:36:20 -------- d-----w- c:\docume~1\shivas~1\applic~1\Dofus-2.C9ECCBDBA4E09304DEEFB106465BC17F6D6749B9.1
2011-04-16 06:19:03 -------- d-----w- c:\program files\Dofus 2
.
==================== Find3M ====================
.
2011-04-14 17:13:23 0 ----a-w- c:\windows\system32\ConduitEngine.tmp
2011-03-14 16:03:03 98304 ----a-w- c:\windows\DUMP67f1.tmp
2011-03-13 12:38:07 98304 ----a-w- c:\windows\DUMP7985.tmp
2011-03-11 12:36:38 98304 ----a-w- c:\windows\DUMP6987.tmp
2011-03-11 12:35:32 98304 ----a-w- c:\windows\DUMP66a9.tmp
2011-03-08 16:33:34 98304 ----a-w- c:\windows\DUMP6e1b.tmp
2011-03-08 15:49:32 98304 ----a-w- c:\windows\DUMP667a.tmp
2011-03-08 15:47:48 98304 ----a-w- c:\windows\DUMP67b2.tmp
2011-03-08 15:34:30 98304 ----a-w- c:\windows\DUMP689e.tmp
2011-03-08 15:30:50 98304 ----a-w- c:\windows\DUMP6820.tmp
2011-03-08 15:28:33 98304 ----a-w- c:\windows\DUMP689d.tmp
2011-03-08 15:26:49 98304 ----a-w- c:\windows\DUMP68bc.tmp
2011-03-08 15:25:44 98304 ----a-w- c:\windows\DUMP6707.tmp
2011-02-14 14:48:49 98304 ----a-w- c:\windows\DUMP6726.tmp
2011-02-14 14:47:06 98304 ----a-w- c:\windows\DUMP6b9a.tmp
2011-01-25 16:32:12 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-01-25 16:32:12 472808 ----a-w- c:\windows\system32\deployJava1.dll
.
============= FINISH: 12:13:06.79 ===============

Edited by babulcool, 17 April 2011 - 01:58 AM.


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#2 ThunderZ

ThunderZ

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Posted 17 April 2011 - 07:59 AM

I would suggest contacting Their Support.




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