No one should be using ComboFix
unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator
to be "used under the guidance and supervision of an expert
. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here
If you ran ComboFix on your own due to malware infection, please be aware that using it is only one part of the disinfection process. Preliminary scans from other tools like DDS
should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary. ComboFix was never meant to be used
as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware which scan individual drives or different folders on a computer for viruses.
With that said, there are circumstances ComboFix will hang
or stall at various stages
due to malware interference, failure to disable other real-time protection tools or the presence of CD Emulators
, Alchohol 120%
) so that it does not complete successfully. Also, depending on how badly a system is infected, ComboFix may take longer to complete its routine than it normally does or fail to run properly. While that is not normal behavior, it is not unusual. In such cases, it is helpful to know at what stage CF stalled and to provide that information to the Helper who is assisting you so they can investigate. This is just another reason why you should only use ComboFix under supervision.
Which machine is this Malwarebytes' Anti-Malware log created from? We only do one computer per topic to avoid confusion.
Rescan again with Malwarebytes Anti-Malware (Quick Scan
) in normal mode and check all items found for removal
. Don't forgot to check for database definition updates
through the program's interface (preferable method
) before scanning and to reboot afterwards. Failure to reboot normally
will prevent Malwarebytes' from removing all the malware. When done, click the Logs
tab and copy/paste the contents of the new report in your next reply.
Then perform a scan with Eset Online Anti-virus Scanner
- This scan requires Internet Explorer to work. If using a different browser, you will be given the option to download and use the ESET Smart Installer.
- Vista/Windows 7 users need to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
- Click the green button.
- Read the End User License Agreement and check the box:
- Check .
- Click the button.
- Accept any security warnings from your browser.
- Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
- Click the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer.
- If offered the option to get information or buy software at any point, just close the window.
- The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
- When the scan completes, push
- Push , and save the file to your desktop as ESETScan.txt.
- Push the button, then Finish.
- Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt
file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click
, then type or copy and paste everything in the code box below into the Open dialogue box:
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
- Click Ok and the scan results will open in Notepad.
- Copy and paste the contents of log.txt in your next reply.