TDSSKiller won't run

Hi, I have downloaded TDSSkiller but when I click on the icon, nothing happens. I have renamed it and changed the extension to .com but it still won't run. I am trying to use it to find a browser redirect virus. When clicking on a link from Google or Yahoo, I am redirected to another site with nothing but links. I have tried Malwarbytes antimalware, hitmanpro 3.5 and several other scanning programs without success.

Let's confirm you are running it properly. Is this a 64 bit system? That would be a problem.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.

• Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
  Vista/Windows 7 users right-click and select Run As Administrator.
• If TDSSKiller does not run, try renaming it.
• To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
• Click the Start Scan button.
• Do not use the computer during the scan
• If the scan completes with nothing found, click Close to exit.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
• Copy and paste the contents of that file in your next reply.

Hi, it is not a 64 bit system and I have renamed it making sure the file extension is visible and it still won't run.
Thanks.

The other tools that "you ran without success" means they found nothing?
Is there anothere user account on here that you can open and try running MBAM (Malwarbytes )??

Or try this...preferably from the first account first.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill

• Please download RKill by Grinler from one of the 4 links below and save it to your desktop.
  
  Link 1
  Link 2
  Link 3
  Link 4
  
  
• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  
• If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
• In the Main Menu, click the Preferences... button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.

Sorry it took so long to reply. I had to wait until the weekend when I wasn't working to do this. I ran Rkill and the 2 scans as instructed but the redirecting is still happening. Here are the scan logs:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/15/2011 at 08:44 AM

Application Version : 4.47.1000

Core Rules Database Version : 6207
Trace Rules Database Version: 4019

Scan type : Complete Scan
Total Scan Time : 01:10:08

Memory items scanned : 244
Memory threats detected : 0
Registry items scanned : 6537
Registry threats detected : 0
File items scanned : 85632
File threats detected : 58

Adware.Tracking Cookie
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@cgi-bin[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@crackle[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@avgtechnologies.112.2o7[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@2o7[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@admarketplace[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@click.fastpartner[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@www.crackle[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@bridge2.admarketplace[1].txt
crackle.com [ C:\Documents and Settings\HP_Owner\Application Data\Macromedia\Flash Player\#SharedObjects\FL56FTB3 ]
.doubleclick.net [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.atdmt.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.atdmt.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.advertise.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.tribalfusion.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.realmedia.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.realmedia.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.realmedia.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
ad.yieldmanager.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.specificclick.net [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.specificclick.net [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
data.coremetrics.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.kontera.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.legolas-media.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.legolas-media.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.legolas-media.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.legolas-media.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
wstat.wibiya.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.trafficmp.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.trafficmp.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.trafficmp.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
in.getclicky.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.kontera.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
.kontera.com [ C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\3hdsqeik.default\cookies.sqlite ]
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@accounts[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@accounts[3].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@AdClickTrackerServlet[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@Find-Your-Home[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@media6degrees[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@mediacenter[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@Stats[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@stats[2].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@tracking[1].txt
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@wTracker[2].txt

MalwareBytes scan log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5525

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

1/15/2011 9:10:17 AM
mbam-log-2011-01-15 (09-10-17).txt

Scan type: Quick scan
Objects scanned: 139942
Time elapsed: 8 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I ran Windows Live OneCare safety scanner and it found the following items but was unable to clean them:

Exploit:Java/CVE-2010-0840.AA
TrojanDownloader:Java/OpenStream.AM

Hi, no problem ,I was outtoday also. Can we run Tdss killer now? If not run this Online scan then try again. If so run it then this online scan.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.

• Click the green button.
• Read the End User License Agreement and check the box:
• Check .
• Click the button.
• Accept any security warnings from your browser.
• Check
• Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
• Click the Start button.
• ESET will then download updates for itself, install itself, and begin scanning your computer.
• If offered the option to get information or buy software at any point, just close the window.
• The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
• When the scan completes, push
• Push , and save the file to your desktop as ESETScan.txt.
• Push the button, then Finish.
• Copy and paste the contents of ESETScan.txt in your next reply.

Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt

• Click Ok and the scan results will open in Notepad.
• Copy and paste the contents of log.txt in your next reply.

-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.

I was able to run TDSSkiller but it did not find anything. Eset scan found several threats and removed them. Here is the log:

C:\Documents and Settings\HP_Owner\Application Data\Sun\Java\Deployment\cache\6.0\25\41fc7a19-595dd868 multiple threats deleted - quarantined
C:\Documents and Settings\HP_Owner\Desktop\Bad Files\3b28f66d-165d3e61old Java/TrojanDownloader.Agent.NCA trojan deleted - quarantined
C:\Documents and Settings\HP_Owner\Desktop\Bad Files\71207eaf-7303800eold multiple threats deleted - quarantined
C:\Documents and Settings\HP_Owner\Local Settings\Temp\Acr2C.tmp JS/Exploit.Pdfka.OMG.Gen trojan cleaned by deleting - quarantined
C:\Program Files\Common Files\AOL\Backup\ACS\Rollback\Suite\comps\acslang.exe probably a variant of Win32/StartPage.HSZAKFT trojan deleted - quarantined
C:\Program Files\Common Files\AOL\Backup\ACS\Rollback\US\acslang.exe probably a variant of Win32/StartPage.HSZAKFT trojan deleted - quarantined
C:\Program Files\Common Files\AOL\Backup\ACS\Rollback\US\acssetup.exe probably a variant of Win32/StartPage.HSZAKFT trojan deleted - quarantined

The redirect is still happening.

Hello, these infections harbor themselves in the Temp folder,so we need to clean it.

TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



If still redirecting>>>
Change your DNS Servers:

• Go to > Run... and in the open box, type: cmd
• Press OK or Hit Enter.
• At the command prompt, type or copy/paste: ipconfig /flushdns
• Hit Enter.
• You will get a confirmation that the flush was successful.
• Close the command box.

If the above commands did not resolve the problem, the next thing to try is to reset your network settings and Configure TCP/IP to use DNS.

• Go to > Control Panel, and choose Network Connections.
• Right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
• Double-click on Internet Protocol (TCP/IP) or highlight it and select Properties.
• Under the General tab, write down any settings in case you should need to change them back.
• Select the button that says "Obtain an IP address automatically" or make sure the DNS server IP address is the same as provided by your ISP.
• Select the button that says "Obtain DNS servers automatically".
• If unknown Preferred or Alternate DNS servers are listed, uncheck the box that says "Use the following DNS server address".
• Click OK twice to get out of the properties screen and restart your computer. If not prompted to reboot go ahead and reboot manually.

-- Vista users can refer to How to Change TCP/IP settings

CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address,
then you may proceed.

Ran TFC and checked TCP/IP settings and they are correct but I'm still having the problem.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5533

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

1/16/2011 1:49:58 PM
mbam-log-2011-01-16 (13-49-58).txt

Scan type: Quick scan
Objects scanned: 138531
Time elapsed: 5 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don’t know the router's default password, you can look it up HERE.

Try the killer again.

I have an Actiontec M1000 modem and my ISP is Qwest. I don't have the password for it so I called Qwest and they checked it remotely and said it was configured correctly and has not been accessed by another computer. I only have one computer connected to it. The internet comes in through my phone line and then to the computer via the ethernet card. (It is not wireless). They didn't recommend resetting it because they said the modem could not be the problem.

OK, then we need a deeper look to find this malware. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.

I was able to run both programs and have posted the logs to a new topic.
Thanks.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.