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My computer is restarting itself..... Please Help!!!


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26 replies to this topic

#1 eliseamy

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Posted 27 November 2010 - 03:43 PM

I have been having drama's with my computer for the last 2 days.. Firstly, the other night after I had finished using it I noticed the monitor go into sleep mode which it never does so I tried to wake it up and realised the computer had switched itself off, so I restarted the computer and it started beeping non stop and it was completely unresponsive. So I reset the memory and cleaned the hard drive out of all the excess Internet files etc. and it seemed to be working fine, except that after a few hours the computer had restarted itself and now it seems to be happening more and more.. I really don't know what to do my computer is only 18 months old but is out of warranty..

If someone could offer some advise or insight into what could be going on that would be great. I am completely lost and don't want to send it back to HP if I can help it.
Elise :)

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#2 Broni

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Posted 27 November 2010 - 04:22 PM

First of all...

Disable "Restart on error" feature...

1. Right-click My Computer, and then click Properties.
2. Click the Advanced tab (Vista: click Advanced system settings).
3. Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.
4. Clear the Automatically restart check box, and click OK the necessary number of times.
5. Restart your computer for the settings to take effect.

You may see some error message. If so, post back what it says.

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#3 eliseamy

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Posted 27 November 2010 - 04:54 PM

Thanks for your help, I have done as you said and there was no message.. Is that all I need to do?
Elise :)

#4 Broni

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Posted 27 November 2010 - 04:59 PM

No. When the issue happens next time, your computer, instead of restarting should display some message.
Let us know, what it says.

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#5 eliseamy

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Posted 27 November 2010 - 05:29 PM

It went to a blue screen and said it shut down to protect itself and that if this is the first time I have seen this message I should restart my computer but if this is the second I should ensure that any programs I have installed have been installed correctly.

Sorry that was all I got from it there was so much I didn't understand and I couldn't copy the text...
Elise :)

#6 Broni

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Posted 27 November 2010 - 05:35 PM

If it did shut down anyway, you may have overheating issue.

Desktop, or laptop?
How old?

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

==========================================================

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

Posted Image

===========================================================

How to post a screenshot....

With the window open that you want to take the Screenshot of, press the Print Screen/SysRq Key (next to F12 on the keyboard).
If you only want a screenshot of an active window within the main window press ALT+Print Screen/SysRq.

Now open Microsoft Paint by pressing Start > All Programs > Accessories > Paint.

This will open the Paint window.
On the menu bar at the top left, click on Edit and select Paste. This will put your screenshot in the Paint window.

Next, click File on the menu bar and click Save As.

In the drop-down box that appears, where it shows File name replace the highlighted Untitled with a suitable name.
In the Save as type box press the down arrow and select JPEG from the list of options.
In the Save in box at the top press the down arrow and navigate to Desktop and select it then press Save at the bottom.

Attach the file to your next reply.

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#7 eliseamy

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Posted 27 November 2010 - 07:15 PM

Bluescreen View:

==================================================
Dump File : Mini112810-02.dmp
Crash Time : 28/11/2010 9:24:15 AM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x82756005
Parameter 2 : 0x00000002
Parameter 3 : 0x8444e558
Parameter 4 : 0x8444e560
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112810-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini112810-01.dmp
Crash Time : 28/11/2010 7:04:33 AM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x82752005
Parameter 2 : 0x00000002
Parameter 3 : 0x8446a540
Parameter 4 : 0x8446a548
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini112710-02.dmp
Crash Time : 27/11/2010 9:01:22 PM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x82748005
Parameter 2 : 0x00000002
Parameter 3 : 0x869a4118
Parameter 4 : 0x869a4120
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112710-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini112710-01.dmp
Crash Time : 27/11/2010 5:42:29 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8274e539
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+ce539
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================
Elise :)

#8 eliseamy

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Posted 27 November 2010 - 07:24 PM

Please find attached the report from SIW..

I didn't think that screen shot worked with blue screen as the computer is unresponsive and needs to be restarted.. But your saying the computer will remember it once it has restarted? Or is there another way?

Attached Files

  • Attached File  SIW.jpg   312.19KB   4 downloads

Elise :)

#9 Broni

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Posted 27 November 2010 - 08:02 PM

Temperatures look fine.

You're getting errors with ndis.sys file.
I suggest, you start with reinstalling your network driver.

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#10 eliseamy

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Posted 27 November 2010 - 08:17 PM

Sorry but what and how do I do that? I have all the recovery disks but all programs and software came pre installed on the machine.
Elise :)

#11 Broni

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Posted 27 November 2010 - 09:06 PM

What's your computer brand and model?

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#12 eliseamy

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Posted 27 November 2010 - 09:33 PM

Ok I have installed a new LAN Driver.. Is there anything I should look out for now or send you?
Elise :)

#13 Broni

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Posted 27 November 2010 - 09:44 PM

I have installed a new LAN Driver

How?
Did you uninstall current one first?

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#14 eliseamy

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Posted 27 November 2010 - 09:59 PM

No I went to the HP website and downloaded the one from their page.. Should I have uninstalled the one I already had and put a new one on there?

I can uninstall both and start again if that would help.. My stepdad told me I shouldn't need to uninstall the one I already have....
Elise :)

#15 eliseamy

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Posted 27 November 2010 - 10:42 PM

Sorry I have just checked the Network Drivers Installed and I only have the two so the old one must have been uninstalled.

The other driver has an error tho..

It says:
Microsoft Tun Miniport Adaptor #2
This device cannot start. (Code 10)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
Elise :)




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