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500gb drive now only 127gb after reinstall


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#1 hacman

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Posted 22 November 2010 - 03:17 PM

Hi

I first posted on this topic with a suspected Malware problem which is now fixed. http://www.bleepingcomputer.com/forums/topic358681.html/page__pid__2026257#entry2026257

The problem i am left with now is that i have a 500gb hard drive which was supplied with my computer is NTFS and has allways only had data on it. Before the trouble started there was around 300gb of data on the drive.

I had a problem a while ago with a virus and was advised to reinstall windows. As i wanted more disk space i bought a brand new 1tb hard drive.Whic i installed as a primary drive using the same cables as the old drive. I installed Windows 7 Ultimate 64bit on it and that drive is working fine as is windows. The trouble is my second drive (which is set as a slave) only shows on My Computer as 127gb and is shown as blank.
When i go into disk management, at the top it lists the drive as being 128gb and 100% free, however below where it shows the drives in shall i say rectangles, it shows the drive as 465gb Healthy (Active, Primary Partition). The drive never had any problems before and was connected while i reinstalled Windows. My computer is fairly new and is a Philips Freevents Quad Core (can't remember model number) with 4gb ram.

Any idea of how to get my data back. Or at the very least how to gett all of my drive back.

Thanks

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#2 1peter1

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Posted 22 November 2010 - 06:52 PM

what does it say in BIOS about the drive? Can you post a print-screen of the disk management window?

Edited by 1peter1, 22 November 2010 - 06:54 PM.


#3 hacman

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Posted 23 November 2010 - 09:20 AM

Hi

Unless you can specify what information you need in bios all i can say is that i have looked as best i can and it show the drive as 500gb. This is as it has allways been. As for the screen dump, i am not sure how to do it. I have tried attaching a word document and an excell document with the screen dump on it but it says i am not authorised to attach that sort of file. Any ideas ????

Thanks

#4 Sneakycyber

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Posted 28 November 2010 - 10:04 AM

First off lets start with a Speccy to find out exactly what makes up your computer. Run the program and publish the results and link them here.

~Chad Mockensturm~
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#5 hacman

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Posted 28 November 2010 - 10:14 AM

Here they are

http://speccy.piriform.com/results/zUs50ozHVBwLyqttITSOakn

#6 Sneakycyber

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Posted 28 November 2010 - 10:30 AM

Download data life guard for windows from western digital your model number for your drive is WDC WD5000AAVS-00ZTB0. Run the software and check the drive for errors.

~Chad Mockensturm~
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#7 hacman

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Posted 28 November 2010 - 10:42 AM

This is what the quick test says

Test Option: QUICK TEST
Model Number: WDC WD5000AAVS-00ZTB0
Unit Serial Number: WD-WCASU4594106
Firmware Number: 01.01B01
Capacity: 500.11 GB
SMART Status: PASS
Test Result: PASS
Test Time: 15:41:17, November 28, 2010

#8 Sneakycyber

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Posted 28 November 2010 - 10:47 AM

Is the drive partitioned at all?

~Chad Mockensturm~
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#9 hacman

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Posted 28 November 2010 - 11:01 AM

No, it was just 1 drive with data on before the reinstall and i have not touched it since

#10 Sneakycyber

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Posted 28 November 2010 - 12:05 PM

Does the 500gb still have windows on it? Are you able to boot off that drive?

~Chad Mockensturm~
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#11 cryptodan

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Posted 28 November 2010 - 12:44 PM

This is what the quick test says

Test Option: QUICK TEST
Model Number: WDC WD5000AAVS-00ZTB0
Unit Serial Number: WD-WCASU4594106
Firmware Number: 01.01B01
Capacity: 500.11 GB
SMART Status: PASS
Test Result: PASS
Test Time: 15:41:17, November 28, 2010



Can you run the complete test?

#12 hacman

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Posted 28 November 2010 - 01:12 PM

the 500gb drive never had windows installed on it. It was purely data. Windows is now installed on the 1tb drive. My old Windows was on the other drive which has been replaced by the 1tb drive. In my computer the 500gb drive shows up as 128gb and is empty

#13 hacman

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Posted 28 November 2010 - 04:37 PM

Here is the extended test result

Test Option: QUICK TEST
Model Number: WDC WD5000AAVS-00ZTB0
Unit Serial Number: WD-WCASU4594106
Firmware Number: 01.01B01
Capacity: 500.11 GB
SMART Status: PASS
Test Result: PASS
Test Time: 15:41:17, November 28, 2010

Test Option: EXTENDED TEST
Model Number: WDC WD5000AAVS-00ZTB0
Unit Serial Number: WD-WCASU4594106
Firmware Number: 01.01B01
Capacity: 500.11 GB
SMART Status: PASS
Test Result: PASS
Test Time: 21:36:33, November 28, 2010

#14 Sneakycyber

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Posted 29 November 2010 - 03:23 PM

Well it doesn't appear to be hardware failure :huh: The only thing I can think of to do now is use Gparted and see if the drive was partitioned during the windows install. This program will show all drives and partitions and allow you to move, resize, and delete them. There is a tutorial posted here. Be careful using this program if you delete a partition all data on that partition will be lost, read the tutorial and tread lightly.

~Chad Mockensturm~
Systems Admininistrator  Windows Server 2008R2, Windows Server 2012
Cisco Certified Home and Small Business Networking Support


#15 hacman

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Posted 29 November 2010 - 05:37 PM

I will give it a try, typically i used my last blank disk the other day and need to get some more. So give me a day or so and i will get back to you.




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