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Dell XPS 410 will not boot


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#46 Goldenvoice

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Posted 18 November 2010 - 05:42 PM

Hmmm.. Installed Vista, which "seemed" to go smoothly. Received updates at the end of the install, and...

I'm back pretty much where I started. The OS won't boot. Comes up to Windows Error Recovery page. I've run the Windows memory diagnostics tool - no problems.

It keeps going in a loop, if I let it, from the recovery page, back to "Serial ATA AHCI Bios" page, and back through the loop.

It WILL, however, load windows in SAFE MODE...

Arrrgggg...

Is this perhaps a BIOS / CMOS issue?

Bad motherboard?

Whats next - use it as a door stop???

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#47 AustrAlien

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Posted 18 November 2010 - 06:35 PM

a loop, if I let it, from the recovery page, back to "Serial ATA AHCI Bios" page

Is it trying to tell us something by going "back to "Serial ATA AHCI Bios" page"? I wonder what you are seeing on that page.

It seems that I neglected to mention the obvious in my preliminary steps post #45. What have you done about installing the appropriate mobo drivers from the DELL website?

Use "Safe Mode with networking", or another computer, to visit the Dell website and download the drivers for your particular machine. If you have any queries about what you see/what is necessary to download, please post a link for me to the page you are looking at.

Edit: Install the recommended DELL driver packages from within Safe Mode. Then test re-starting the system normally

What service pack was contained on the Vista installation disk? What service pack level is now installed on the system ... SP1 or SP2?

Edited by AustrAlien, 18 November 2010 - 06:41 PM.

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#48 Goldenvoice

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Posted 19 November 2010 - 04:13 PM

SP2

Well well - interesting stuff...

So, visiting Dell's website, I can search for drivers using the 2F25BD1 Service code, and get a driver to flash for TSST TS-H493B HH SATA 48X CDRW/DVDROM. That's all that comes up in the search.

I downloaded and installed it 'successfully'...
Then the Dell restarted and couldn't find the drive...
The service code gives me a listing for an Omniplex... and a picture unlike the computer I have.
So I researched the drive which Windows said it couldn't find, and downloaded and installed a different driver (well, or same driver, delivered differently).

When I execute safe mode, I still now get a "Found new hardware" box, "Windows needs to install driver software for your TSSTcorp TS-H493B"
So, something is failing - not sure if it's me or the Dell.
I seem to be moving backwards...

Searching by model number: XPS 410, I get a big list of drivers.
I figured I'd start with the BIOS update.

***When I try to run it, I get the following:
Dell System DXP061 BIOS Flash 2.5.3
Windows Configuration Error
An error was encountered trying to configure Windows to allow flashing, please reboot and try again. If this error re-occurs, please contact technical help.

lost at sea again :(

When I restart, I get the following:

Serial ATA AHCI BIOS, Version iSrc 1.02.23 11212006
Port-00 Hard Disk, ST3320XXXX
(this drive is controlled by the RAID BIOS)
Port-02 CDROM, TSSTcorp CD-RW/DVD-ROM TS-H493B
Port-03 CDROM, Optiarc AD-5170S
AHCI BIOS installed
Intel® Matrix Storage Manager option ROM v6.0.0.1022 ICH8R

Floppy diskette seek failure
Strike the F1 key to continue, F2 to run the setup utility

---
F1 this time brought me back to the same page after a full minute of blue screen...
and restart.

F1 again brings me to the "Windows Error Recovery" page, with start options...

Edited by Goldenvoice, 19 November 2010 - 04:17 PM.


#49 AustrAlien

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Posted 20 November 2010 - 01:17 AM

Let's tackle something easy to start with, namely the following error:

Floppy diskette seek failure
Strike the F1 key to continue, F2 to run the setup utility


Press F2 to enter the BIOS Setup Menu, and find the Floppy drive configuration setting. Change it to "None"/"Disabled", or whatever is available on the menu, such that the system does not keep looking for it and displaying that error message.

While you are in the BIOS Setup .... let's try something else and see what happens.
Change the hard drive configuration setting from the default setting "RAID on/AHCI" to "RAID auto-detect/IDE-ATA compatible" ... or words to that effect, depending on your particular BIOS.

Save the settings and exit the BIOS Setup Menu and allow the system to restart normally. What happens? Any different?


----------
Service tag: 2F25BD1 takes us to .... Drivers & Downloads for OptiPlex 745
That is clearly incorrect, so we will forget about using the Service tag.
--------

This is the page I have found for your system:
Drivers & Downloads for XPS/Dimension 410/9200

And then it looks like we have to select the OS ... Vista 32 bit ... and the heading at the top of the list reads "All XPS/Dimension 410/9200 (68 files)"
Do you agree with that?

While you do the above ... I will work on a list of drivers to download for you. I suggest downloading to another computer and then perhaps burning to a CD, to transfer to the DELL. That way, if you need/want to re-install Vista before we are finished here (or anytime) .... you will still have the DELL drivers for it.

Tell me: What version of BIOS is currently installed? You will see it displayed on one of the very early screens, after pressing the ON button. (Note: to stop the boot process so that you can have time to read the details displayed, press the <PAUSE> key. Press <ENTER> to continue.) (Note: the BIOS is contained on the motherboard, and not on the HDD. It may well be that it is already the latest version?)
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#50 Goldenvoice

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Posted 20 November 2010 - 04:21 AM

"All XPS/Dimension 410/9200 (68 files)"
Yes, I agree with that.

Current BIOS version 2.5.0

Floppy drive disabled.

While you are in the BIOS Setup .... let's try something else and see what happens.
Change the hard drive configuration setting from the default setting "RAID on/AHCI" to "RAID auto-detect/IDE-ATA compatible" ... or words to that effect, depending on your particular BIOS.

Save the settings and exit the BIOS Setup Menu and allow the system to restart normally. What happens? Any different?


Yes, now, instead of starting to the Bios page, it goes to the "Windows Error Recovery" page directly (after the 'load' page - with the big Dell logo, and the little bar).

Let sit, it just goes round and round, as it counts down on "start windows normally".
If I choose to start normally (or just let it), there is a very quick flash of a bright blue screen, with a fair amount of info on it, but it's only a flash, and returns to WER.

I took a photo of the bright blue screen, so I could see what it says:
"A problem has been detected, and windows has been shut down to prevent damage to your computer.
--edit--
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer

Technical information:
STOP: 0x0000007B (0x80399BB0, 0xc0000034, 0x00000000. 0x00000000)"

In the current state, I can NOT start in SAFE MODE.

Edited by Goldenvoice, 20 November 2010 - 04:31 AM.


#51 AustrAlien

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Posted 20 November 2010 - 04:30 AM

it goes to the "Windows Error Recovery" page

On the WER screen, do you see the option to "disable automatic restart". If so select that: It should stop at the BSOD screen and allow you to report the detail of the error message. Then hold in the POWER button until the system shuts down.

Let me know the BSOD error message
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#52 Goldenvoice

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Posted 20 November 2010 - 05:00 AM

"disable automatic restart".
I don't currently see this option, although I have seen it somewhere on this rig, sometime this week..(?)

I did change a setting, turning off Fast Boot.
didn't change anything.

Currently, hit F12 upon restart, and chose Hard Drive Diagnostics, just for fun...
-finished - listed HD# - Pass, and listed both CD drives.

So, what's this BSOD (bull-sh*t-oh-dear?) ;)

Well, 2am here - I'm off to bed - I'll check back in 6-8 hours - thanks for the continuing education!

Edited by Goldenvoice, 20 November 2010 - 05:05 AM.


#53 AustrAlien

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Posted 20 November 2010 - 05:05 AM

Please try the following:

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.
  • Record the error message details, and post in this thread.

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#54 Goldenvoice

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Posted 20 November 2010 - 05:30 AM

As above:

Technical information:
STOP: 0x0000007B (0x80399BB0, 0xc0000034, 0x00000000. 0x00000000)"

I then backed up, and switched back to just "RAID" (on)
now waiting to see if I get a blue screen that tells us something more...

OK, I once again selected not to automatically restart (as it seems I must each time).
I get a dark blue screen with small dots everywhere - hangs a bit, and restarts anyway...

Back to WER.

Selected Start Windows Normally, drk blue screen again, and restarts... and back to WER.


Hmmm, well, with RAID back ON, I can once again boot into Safe Mode.

Off to bed! :)

#55 AustrAlien

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Posted 20 November 2010 - 05:34 AM

Thanks for all that. We shall resume tomorrow then.
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#56 AustrAlien

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Posted 20 November 2010 - 06:07 AM

"All XPS/Dimension 410/9200 (68 files)"
Yes, I agree with that.

Download all the drivers/BIOS/updates from the DELL website that are available in all categories, with the exception of the categories listed below:

Applications (8) ... I can't see that any of these are very important, and would not download any of these at this stage.

Audio (4) ... the first one appears to be for the integrated (motherboard) audio, so get that.
If you have an add-on sound card, get the one for that (if applicable)

CD/DVD ...TSST -Firmware TS-H493B HH SATA 48X (at the bottom of the list)

SATA Drives (8) ... download just the first two ... for "Matrix Storage Manager" ... we shouldn't need any of the others.

Video (14)
  • Ageia - Driver .... PhysX Adapter ???
  • Get the one that matches your TV Tuner (if applicable)
  • Get the one that matches your graphics card
  • There's also one there for CyberLink applicable to PowerDVD Blu-ray Playback for Vista & XP ... get that if your optical drive has Blu-ray ??

---------------------
Edit: I think we should start with the graphics card. It appears that the motherboard (mobo) does not have integrated graphics, and that you need to use a graphics card. Please identify the exact (brand and model) graphics card that is installed and post the information for me.

If you can get the appropriate driver from the DELL website, then get it onto the computer, and follow the installation instructions (on the DELL website) to install it.

Then attempt to start Windows normally. Any luck?
Any change from "OK, I once again selected not to automatically restart (as it seems I must each time).
I get a dark blue screen with small dots everywhere - hangs a bit, and restarts anyway..."

Edited by AustrAlien, 20 November 2010 - 06:57 AM.

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#57 Goldenvoice

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Posted 20 November 2010 - 03:37 PM

Nvidia GeForce 8600 GT

I downloaded and installed R180002 from the Dell website.

No changes.

#58 Goldenvoice

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Posted 20 November 2010 - 04:12 PM

The audio first choice from creative labs - unzipped, but:
"The specified module could not be found"

It is integrated into the MB.

TSST -Firmware TS-H493B HH SATA 48X
As mentioned, I installed it, but since the computer doesn't recognize it. tried it twice...

Edited by Goldenvoice, 20 November 2010 - 04:15 PM.


#59 Goldenvoice

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Posted 20 November 2010 - 05:18 PM

Intel Matrix Storage Manager
Release Date: 1/24/2008
Version: 7.5.0.1017, A08
Download Type: Driver
File Format: Hard Drive
File Size: 327 KB

I'm confused as to whether this should have been installed while installing the OS, or if it can be done now. I have installed the Intel Software Installation Utility R140595. However, after unzipping the Storage Manager R158601 files, I find the read-me with the following, but don't recognize a 'set-up file' to make anything happen...

There are 3 text documents
2 Set up information files
2 Security catalogs
1 system file
1 OEM file "txtsetup.oem"

This taken from the read-me:

***5.1 General Installation Notes

1. If you are installing the operating system on a system
configured for RAID or AHCI mode, you must pre-install
the Intel® Matrix Storage Manager driver using the
F6 installation method described in section 5.3.

2. The 'Intel® Chipset Software Installation Utility'
must be installed on the system after a supported
Microsoft* Windows* operating system has been installed.

3. To install the Intel® Matrix Storage Manager,
double-click on the self-extracting and self-installing
setup file and answer all prompts presented.

4. By default, all installed files (readme.txt, help, etc.)
are copied to the following path:

<bootdrive>\Program Files\Intel\Intel® Matrix Storage Manager


5.2 Windows Automated Installer* Installation from Hard
Drive or CD-ROM

Note: This method is applicable to systems configured for
RAID or AHCI mode.

1. Download the Intel® Matrix Storage Manager setup file
and double-click to self-extract and to begin the setup
process.

2. The 'Welcome' window appears. Click Next to continue.

3. The 'Uninstallation Warning' window appears. Click Next
to continue.

4. The 'Software License Agreement' window appears. If you
agree to these terms, click Yes to continue.

5. The 'Readme File Information' window appears. Click Next
to continue.

6. The 'Choose Destination Location' window appears.
Click Next to continue.

7. The 'Select Program Folder' window appears. Click Next
to continue installing the driver.

8. If the Windows Automated Installer* Wizard Complete window
is shown without a prompt to restart the system, click
Finish and proceed to step 8. If it is shown with a
prompt to restart the system, click Yes, I want to
restart my computer now. (the default selection) and
click Finish. Once the system has restarted,
proceed to step 8.

9. To verify that the driver was loaded correctly, refer
to section 6.


5.3 Pre-Installation Using the F6 Method.

Note: The Steps 1 and 2 can be skipped if you use the F6 Floppy
disk utility provided by Intel. This utility can also be
downloaded from the following website. These methods
are applicable to systems configured for RAID or
AHCI mode.

http://downloadfinder.intel.com/scripts-df/Product_Filter.asp?
ProductID=2101

1. Extract all driver files from the installation package.
See section 7.2 for instructions on extracting the
files.

2. Create a floppy* containing the following files in the root
directory:
iaAhci.inf, iaAhci.cat,
iaStor.inf, iaStor.cat,
iaStor.sys, and
TxtSetup.oem.

* Note: For Windows Vista you can use a floppy, CD/DVD or USB.

3. For Windows XP or later operating systems:

- At the beginning of the operating system installation,
press F6 to install a third party SCSI or RAID driver.

- When prompted, select 'S' to Specify Additional Device.

- Continue to step 5.

4. For Windows Vista:

- During the operating system installation, after selecting the
location to install Vista, click Load Driver to
install a third
party SCSI or RAID driver.

- Continue to step 5.

5. When prompted, insert the media (floppy, CD/DVD
or USB) you
created in step 2 and press Enter.

6. At this point you should be presented with a selection
for one of the following depending on your hardware
version and configuration:

- Intel® 82801IR/IO SATA RAID Controller (Desktop ICH9R)
- Intel® 82801IR/IO SATA AHCI Controller (Desktop ICH9R)
- Intel® 82801HEM SATA RAID Controller (Mobile ICH8M-E)
- Intel® 82801HEM SATA AHCI Controller (Mobile ICH8M-E)
- Intel® 82801HBM SATA AHCI Controller (Mobile ICH8M)
- Intel® 82801HR/HH/HO SATA RAID Controller (Desktop ICH8R)
- Intel® 82801HR/HH/HO SATA AHCI Controller (Desktop ICH8R)
- Intel® 631xESB/632xESB SATA RAID Controller (Workstation ESB2)
- Intel® 82801GHM SATA RAID Controller (Mobile ICH7RM)
- Intel® 82801GBM SATA AHCI Controller (Mobile ICH7M)
- Intel® 82801GR/GH SATA RAID Controller (Desktop ICH7R/DH)
- Intel® 82801GR/GH SATA AHCI Controller (Desktop ICH7R/DH)

7. Highlight the selection that is appropriate for the
hardware in your system and press Enter.

8. Press Enter again to continue. Leave the floppy disk in
the system until the next reboot as the software will
need to be copied from the floppy disk again when setup
is copying files.

#60 Goldenvoice

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Posted 20 November 2010 - 05:25 PM

The Dell website installation instructions for R158601:
The way it's worded, only 9x and Me users do the later part of the instructions? Which leaves me where?

Install

1. Double-click the new icon on the desktop labeled R158601.EXE.
2. The Self-Extractor window appears and prompts you to extract or unzip to C:\DELL\DRIVERS\R158601. If you did not print these instructions, write down this path.
3. The WinZip Self-Extractor window appears
4. Click OK.
5. If the Self-Extractor window is still open, close it.

Removing Incorrectly Installed Driver First in Windows 9x or Me

1. Click the Start button, point to Settings, and then click Control Panel.
2. From the Control Panel, double-click System.
3. Click Device Manager.
4. Under Other Devices, click to highlight Unknown Device.
5. Click the Remove button at the bottom of the window. The device and category both disappear.
6. Click Refresh. The Hardware Wizard appears.
7. Click Next.
8. Click Specify the location of the driver and then click Next.
9. Click Search for the best driver and if there is not a check mark is in the checkbox next to Specify a location, click to put one there.
10. Click once in the textbox beneath Specify a location, type C:\DELL\DRIVERS\R158601 and then click Next.
Windows finds the correct driver and asks you to verify it.
11. Click Next to install it.




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