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Battlefield Bad Company 2 Blue Screen


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#1 ihateadware52792

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Posted 09 November 2010 - 08:24 PM

Hi all,

I've been having problems with Bad Company 2 ever since I got it. I'm running an Asus G60JX w/ windows 7 home premium 64 bit.
some more specs: NVIDIA GTS360M Realtek HD Audio Intel core i7-720qm @1.60 ghz 6GB ram
its only about 3-4 months old.

So whats been happening is while playing the game for a while, the screen will begin to flicker black. This is usually after about 15 minutes of gameplay. Eventually, the system will crash with a blue screen error. Unfortunately I do not have a picture of that blue screen error to show you guys for right now, but it's a pretty standard message and it said something about a minidump folder for more information.

Now, i've searched the internet for this problem and I've come up with a little list of troubleshooting solutions:

Memory - a ran the windows mem test, my memory is fine. no issues at all.
Updated Drivers - everything is completely up to date. this happened before i updated my drivers, and has continued since then
I read reducing anti ailising can help - tried that, didnt work
I read that reducing my settings (quality / resolution ) that didnt work either. (i tried lowest resolution w/ medium quality)
Video Card - I would normally think my video card is the issue, HOWEVER, I'm able to run Mafia II or FIFA 11 for hours with no issue at all. In fact those games have run perfectly.
Overheating - I ran SPECCY while playing BFBC2 and after about 10 minutes the CPU was at about 68-69 Celsius. Once again, while playing Mafia II and FIFA my pc gets pretty hot as well, but it doesnt have any issues at all.

I'm not really sure whats going on here. I'm inclined to think its my video card, because my windows action center has been yelling at me to "address a problem with NVIDIA graphics driver" for a while now - but of course when i click that nothing happens and it says couldnt download solution.


** Update - 2 hours after posting this i was playing COD4 and got a blue screen crash. this is really annoying now.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000004
BCP2: FFFFFA8005D9F8D8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110910-21106-01.dmp
C:\Users\LJ\AppData\Local\Temp\WER-46347-0.sysdata.xml




any help greatly appreciated

LJ

Edited by ihateadware52792, 09 November 2010 - 10:38 PM.


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#2 the_patriot11

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Posted 09 November 2010 - 09:12 PM

What speed is your memory designed to run at, what speed is the motherboard designed to run it at, and is it overclocked by any chance? (Im asking this because some Intel boards support 2000 mhz ram with overclock, but the overclock turns out to be unstable. have actually had this happen)
Posted Image
Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: ASUS ATI 4890 and a Saphire 4890 in Crossfire, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 7 ultimate 64 bit.
Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte 4550, Storage: 500 gig Hitachi, PSU: OCZ Fatal1ty 550 watt modular PSU, OS: Windows 7 Ultimate.
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#3 ihateadware52792

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Posted 09 November 2010 - 10:35 PM

It is not overclocked. ram runs at 666MHz where do i find the motherboard speed?

Edited by ihateadware52792, 09 November 2010 - 10:37 PM.


#4 the_patriot11

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Posted 09 November 2010 - 11:59 PM

in the BIOS, but 666 mhz? that sounds like pretty slow ram, what kind of memory are we talking about here?
Posted Image
Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: ASUS ATI 4890 and a Saphire 4890 in Crossfire, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 7 ultimate 64 bit.
Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte 4550, Storage: 500 gig Hitachi, PSU: OCZ Fatal1ty 550 watt modular PSU, OS: Windows 7 Ultimate.
If I don't reply within 24 hours of your reply, feel free to send me a pm.

#5 ihateadware52792

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Posted 10 November 2010 - 12:06 AM

6.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)

Edited by ihateadware52792, 10 November 2010 - 12:09 AM.


#6 the_patriot11

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Posted 10 November 2010 - 07:35 PM

ok, that threw me for a loop I completly forgot to double it, its 1333 mhz ram (DDR is doubled) anyway, I doubt its the problem, but I dont trust windows memory test I would run memtest86+ to double check it. Lets go on to your video card, Do you know what temperature your video card runs at, especially during gameplay and around the time it crashes? BFBC2 is a system hog and hard on resources, and especially in a laptop can cause overheating, and I have had overheating GPUs cause blue screens. Would help if nex and that laptop is not necessarily designed for gaming. A good program for monitoring GPU temperature is Rivatuner I would try that.
Posted Image
Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: ASUS ATI 4890 and a Saphire 4890 in Crossfire, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 7 ultimate 64 bit.
Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte 4550, Storage: 500 gig Hitachi, PSU: OCZ Fatal1ty 550 watt modular PSU, OS: Windows 7 Ultimate.
If I don't reply within 24 hours of your reply, feel free to send me a pm.

#7 ihateadware52792

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Posted 10 November 2010 - 07:46 PM

when i was playing bad company 2 last, the CPU was at about 69 Celsius after about 10-15 minutes of gameplay.

I've run memtest not too long ago and there werent any problems (i was still getting blue screens)

ill try this Riva thing out - how do i use it? i dont see anything for monitoring temps.

Edited by ihateadware52792, 10 November 2010 - 07:49 PM.


#8 the_patriot11

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Posted 10 November 2010 - 07:58 PM

I havent used the latest, used to be a drop down box in the main screen with like 5 boxes and it was the farthest on the right. That temp for the CPU is a bit high, which makes me wonder what the video card is running at-typically the two hottest components in any computer are the CPU and the video card, and since the video card is integrated, that can raise the temp a lot, which is what I am suspecting is the problem. Have you tried running one of those cooling pads under the laptop during use?
Posted Image
Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: ASUS ATI 4890 and a Saphire 4890 in Crossfire, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 7 ultimate 64 bit.
Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte 4550, Storage: 500 gig Hitachi, PSU: OCZ Fatal1ty 550 watt modular PSU, OS: Windows 7 Ultimate.
If I don't reply within 24 hours of your reply, feel free to send me a pm.

#9 ihateadware52792

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Posted 10 November 2010 - 08:00 PM

I don't have a cooling pad / never even seen one before. I used to have Desktop's, but now that I'm in college I've got a laptop.

I read on the EA forums that a guy had pretty much the same issue as me, and he increased his fan speed, so his card wouldnt get so hot and it worked, is that an option for me?

#10 the_patriot11

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Posted 10 November 2010 - 09:04 PM

feasibly, if the person you mentioned has the same model laptop, then yes you can-Probaby going into the BIOS and finding the fan settings there, or ASUS may have a fan control utility, you might want to check their website. A utility like speedfan may be able to control your CPU fan speed, and if your computer has full support for all of RivaTuners tools, you can use Rivatuner to control any GPU related fans. All sorts of options.

I would recomend getting getting a cooling pad such as this For your laptop and using it when playing large applications like games and such for long periods of time, even if you manage to get your fan turned up. It will likely double the life span of your laptop, as you can see theyre not that pricey and you can even find them at your local wal-mart.
Posted Image
Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: ASUS ATI 4890 and a Saphire 4890 in Crossfire, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 7 ultimate 64 bit.
Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte 4550, Storage: 500 gig Hitachi, PSU: OCZ Fatal1ty 550 watt modular PSU, OS: Windows 7 Ultimate.
If I don't reply within 24 hours of your reply, feel free to send me a pm.

#11 ihateadware52792

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Posted 10 November 2010 - 09:14 PM

I think I'm going to end up doing that. It's funny because, with my Xbox 360 I've always felt it needed better ventilation and fans, etc. I figured my laptop would have excellent ventilation but this baby gets hot. For the short term I'm going to try to keep it cool with a fan or something until I buy a cooling pad. If it still blue screens without being too warm then I really have an issue though...

Edited by ihateadware52792, 10 November 2010 - 09:15 PM.


#12 the_patriot11

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Posted 10 November 2010 - 11:02 PM

well, tell us the results and if added cooling doesn't solve your issue, we can continue on from there, but right now thats my best guess-but not only, we can try other things if the problem continues.
Posted Image
Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: ASUS ATI 4890 and a Saphire 4890 in Crossfire, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 7 ultimate 64 bit.
Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte 4550, Storage: 500 gig Hitachi, PSU: OCZ Fatal1ty 550 watt modular PSU, OS: Windows 7 Ultimate.
If I don't reply within 24 hours of your reply, feel free to send me a pm.

#13 ihateadware52792

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Posted 10 November 2010 - 11:35 PM

What other ideas do you have? My laptop gets pretty hot when I play FIFA 11 or Mafia II but those games have never blue screened and I play them for hours.

#14 the_patriot11

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Posted 10 November 2010 - 11:49 PM

Doesnt mean thats not your problem-they may have just gotten them to the edge of overheating but not quite there while BFBC2 actually did it. A couple other things you might try is completly uninstalling your driver and reinstalling it, that whole windows has found a issue and cannot resolve it kinda raises a bit of a flag. Also, how much memory is allocated to the graphics card? theres a host of different things-but right now prime suspect is overheating, a6 68 degrees C thats pretty hot.
Posted Image
Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: ASUS ATI 4890 and a Saphire 4890 in Crossfire, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 7 ultimate 64 bit.
Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte 4550, Storage: 500 gig Hitachi, PSU: OCZ Fatal1ty 550 watt modular PSU, OS: Windows 7 Ultimate.
If I don't reply within 24 hours of your reply, feel free to send me a pm.

#15 ihateadware52792

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Posted 11 November 2010 - 12:21 AM

the graphics card is 1GB, if thats what you're asking. Uninstalling the driver completely was certainly on my to do list for troubleshooting, but I didnt quite get to that yet. the exact message windows gives me is, "Address a problem with NVIDIA graphics driver"

To test the overheating on bad company I'm going to use my roommates fan and blow it right onto that side where the heat is coming from. Is that a good plan? It's a small fan but it should get the job done.




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