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Windows media player virus


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#1 daw6226

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Posted 15 October 2010 - 01:31 PM

While downloading a video I got a nasty virus that won't let me open any programs. When I try, it opens the Windows media player and pops up a window saying something about not being able to open an .exe file. This happens even in safe mode. (All the program icons now have an inward-pointing arrow on them.) I can't access the internet via my browsers even in safe mode. I was able to run Spybot and Adaware, but neither of them found the virus. I'm not able to open my free version of malwarebytes installed on the laptop. I downloaded the malwarebytes software to a thumb drive thinking I could run it on my lap top but I can't find an .exe file in the documentation and my inquiry to the company about how to do this hasn't produced a response.
I'd appreciate suggestions for next steps.

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#2 boopme

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Posted 15 October 2010 - 02:12 PM

Hell I am moving this to the Am I Infected forum from Win7..

Let's try to run either but preferably both SAS and MBAM...
Reboot into Safe Mode with Networking
How to start Windows in Safe Mode
>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#3 daw6226

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Posted 16 October 2010 - 01:02 AM

Thanks for taking the time to respond so quickly.
The virus won't let me access the internet, when I choose safe mode with networking. None of my browers will work. So, how do I get on the internet so I can access the programs you recommend?

#4 daw6226

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Posted 16 October 2010 - 01:10 AM

P. S. I don't if this helps you identify the virus, but all of my progam labels (e.g., icons on the start menu) have been hidden by a single label that looks like a dark blue Capital H and a light blue music note.

#5 daw6226

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Posted 16 October 2010 - 01:39 AM

It's not a capital H. It is a video clip and a music note.

#6 boopme

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Posted 16 October 2010 - 08:57 AM

Let's see if we can connect after these.

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.


OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#7 daw6226

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Posted 16 October 2010 - 05:02 PM

I, again, really appreciate your timely and informed support.
Unfortunately, I'm still able to access the internet.
With my lap top connected to my router, I started it up in Safe mode with networking. I could access the run box, but it didn't respond to the command.
When I started up in safe mode with command prompt, the second option you suggested worked, but when I turned off my computer and restarted it in safe mode with networking, I'm still not able to access my browers.
Did I not understand your directions? If not, what's next?
Either way, I look forward to seeing your response.

#8 boopme

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Posted 16 October 2010 - 07:07 PM

If connected do this again.

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#9 daw6226

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Posted 18 October 2010 - 09:23 PM

Your timely and thoughtful responses are most appreciated.
Your last comment suggested that you think I'm communicating with you via the infected computer. I'm actually using a different computer.
Here's where we stand when I do what you propose on my infected laptop:
1. When I access the Run box in safe mode nothing happens when I enter the command: inetcpl.cpl.
2. The dos command: netsh winsock reset works, but when I reboot my computer in safemode with networking, none of my browsers work.
It appears that the virus is preventing me from accessing the internet even in safe mode.
What else can I do?
Dave


P.S. In case this is useful infomration, here's the error that I receive anytime I attempt to do anything in normal mode, including trying to execute a command in the Run box
"The selected file has an extension (.exe.) that is not recognized by Windows Media Player, but the player may still be able to play it. Beause this extension is unknown to the Player, you shuld be sure that the file comes from a trustworthy source. Do you want the Player to try to play this content? Yes/No"

#10 daw6226

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Posted 20 October 2010 - 10:33 AM

I hope that your lack of response to my last post doesn't mean we've hit a dead end.
Is there anything else I can do to access the internet in safe mode?
I counting on you to outsmart this virus!
Thanks for your thought and time. I know this is a tough one.

#11 boopme

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Posted 20 October 2010 - 07:07 PM

Hello, no I didnt quit, I'd tell you. but this one is tough.. I have another idea.
If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine..

Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#12 daw6226

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Posted 20 October 2010 - 08:18 PM

Here's what happened: I downloaded the mbam program to both a flash drive and a cd and before I can even open the program the virus locks it up so I can't access the program. (It puts the windows media logo--video clip plus a musical note--on mbam-setup-1.46 before I can even click on the file. Anything with that logo on it won't open, even in safe mode. How come this bugger is able to operate in safe mode? Is there anyway of preventing it from operating in safe mode? Is there someway to figuure out which process it has infected and delete/suspend that process?
Thanks for hanging in there with me.
PS: I have a downloaded mbam folder that I can open but it doesn't have an exe file. The virus is obviously attacking exe commands.

#13 daw6226

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Posted 20 October 2010 - 08:25 PM

PS: I just inserted the flashdrive with the downloaded mbam setup file back into my desktop and scanned it with mbam. It reported that the file was not infected. So, as I suspected, the virus appears to instantly recognize an exe file and prevent it from operating.

#14 boopme

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Posted 20 October 2010 - 08:38 PM

Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If MBAM will not install, try renaming it first.
Right-click on the mbam-setup.exe file file and rename explorer.exe or winlogon.exe.
Double-click on the renamed file to start the installation.
If that still did not work, then try changing the file extension. <- click this link if you do not see the file extension
If using Windows Vista, refer to these instructions.Right-click on explorer.exe and change the .exe extension to .scr, .com, .pif, or .bat.
Then double-click on explorer.com (or whatever extension you renamed it) to begin installation.
-- In some cases it may be necessary to redownload mbam-setup.exe and randomly rename it before downloading and saving to the computer.

Edited by boopme, 20 October 2010 - 08:40 PM.

How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#15 daw6226

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Posted 22 October 2010 - 12:51 PM

Here's the latest. I finally got mbam to work, using dos commands. It reported no malware!
Last night I ran a bootable scanner, f-disk recovery, and it reported two problems that it renamed as viruses in my (boot log?): sda3/users/daw4/AppData/Local/emp/W25ece/crack.exe.virus
sda3/users/daw4/AppData/Local/emp/W2e08a/crack.exe.virus
I thought that meant they deleted these files, but when I rebooted in normal mode the virus was still there. How do I delete these files? Why would mbam not pick up the virus that is still there? The virus wouldn't let me do a live update when I started up the program on my laptop in dos. I'll see if I can figure out how to update it on my laptop and then open the updated version in dos.
What's next? I'm flustered that mbam didn't work--when I saw it was scanning my laptop I thought the fight was over!




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