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TrendMicro Overtaken Can't Backup


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2 replies to this topic

#1 magicjax

magicjax

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  • Local time:11:36 PM

Posted 27 September 2010 - 01:09 AM

For some reason my Chrome was not able to be used only IE then the malware would not let me open TrendMicro.. It was a program that would open up "acting" like TrendMicro's startup features with the startup graphic.. but never go to the main menu.. I got TrendMicro Titanium which seemed to solve the situation then all of a sudden I was not allowed to make my Windows 7 Backup Disk that I was supposed to make when I bought this computer a month ago.. Please help.. GMER didn't give me a lot it said that no unusual systems were running.. Thank you


DDS (Ver_10-03-17.01) - NTFSX64
Run by Jaxman at 1:00:34.39 on Mon 09/27/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.4025.2741 [GMT -5:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\Application Updater\ApplicationUpdater.exe
C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe
C:\Windows\PLFSetI.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\igfxtray.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Users\Jaxman\AppData\Local\Google\Update\1.2.183.29\GoogleCrashHandler.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\VideoWebCamera\VideoWebCamera.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Apoint2K\HidFind.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Gateway\Gateway Power Management\ePowerEvent.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Gateway\Gateway Recovery Management\eRecoveryMain.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\servicing\TrustedInstaller.exe
C:\Users\Jaxman\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Jaxman\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Users\Jaxman\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Jaxman\Downloads\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Bar = Preserve
mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv54_series&r=27360610m0b6l0430z1k5a44l1u55q
mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv54_series&r=27360610m0b6l0430z1k5a44l1u55q
mLocal Page = c:\windows\syswow64\blank.htm
uURLSearchHooks: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files (x86)\pdfforge toolbar\SearchSettings.dll
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TmIEPlugInBHO Class: {1ca1377b-dc1d-4a52-9585-6e06050fac53} - c:\program files\trend micro\amsp\module\20004\1.5.1381\6.5.1234\TmIEPlg32.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Partner BHO Class: {83ff80f4-8c74-4b80-b5ba-c8ddd434e5c4} - c:\programdata\partner\Partner.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: pdfforge Toolbar: {b922d405-6d13-4a2b-ae89-08a030da4402} - c:\program files (x86)\pdfforge toolbar\ie\1.1.2\pdfforgeToolbarIE.dll
BHO: TmBpIeBHO Class: {bbacbafd-fa5e-4079-8b33-00eb9f13d4ac} - c:\program files\trend micro\amsp\module\20002\6.5.1234\6.5.1234\TmBpIe32.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
BHO: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files (x86)\pdfforge toolbar\SearchSettings.dll
TB: pdfforge Toolbar: {b922d405-6d13-4a2b-ae89-08a030da4402} - c:\program files (x86)\pdfforge toolbar\ie\1.1.2\pdfforgeToolbarIE.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
uRun: [eFax 4.4] "c:\program files (x86)\efax messenger 4.4\J2GDllCmd.exe" /R
uRun: [swg] "c:\program files (x86)\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [msnmsgr] "c:\program files (x86)\windows live\messenger\msnmsgr.exe" /background
uRun: [Google Update] "c:\users\jaxman\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [SunJavaUpdateSched] "c:\program files (x86)\common files\java\java update\jusched.exe"
mRun: [SearchSettings] c:\program files (x86)\pdfforge toolbar\SearchSettings.exe
mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottime
mRun: [Adobe ARM] "c:\program files (x86)\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [UpdateP2GoShortCut] "c:\program files (x86)\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files (x86)\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [CLMLServer] "c:\program files (x86)\cyberlink\power2go\CLMLSvc.exe"
mRun: [PDVD8LanguageShortcut] "c:\program files (x86)\cyberlink\powerdvd8\language\Language.exe"
mRun: [RemoteControl8] "c:\program files (x86)\cyberlink\powerdvd8\PDVD8Serv.exe"
mRun: [LManager] c:\program files (x86)\launch manager\LManager.exe
mRun: [VideoWebCamera] "c:\program files (x86)\videowebcamera\VideoWebCamera.exe" -a
mRun: [NortonOnlineBackupReminder] "c:\program files (x86)\symantec\norton online backup\activation\NobuActivation.exe" UNATTENDED
mRun: [BackupManagerTray] "c:\program files (x86)\newtech infosystems\gateway mybackup\BackupManagerTray.exe" -h -k
StartupFolder: c:\users\jaxman\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files (x86)\openoffice.org 3\program\quickstart.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~2\office12\REFIEBAR.DLL
DPF: {5BCC24A7-7D3F-4CC9-AC86-4380FCD68D1E} - hxxp://esupport.trendmicro.com/_layouts/1033/GetPCInfo.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - c:\program files\trend micro\amsp\module\20002\6.5.1234\6.5.1234\TmBpIe32.dll
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\1.5.1381\6.5.1234\TmIEPlg32.dll
BHO-X64: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - c:\program files\trend micro\amsp\module\20004\1.5.1381\6.5.1234\TmIEPlg.dll
BHO-X64: Trend Micro NSC BHO - No File
BHO-X64: Partner BHO Class: {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - c:\programdata\partner\Partner64.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg64.dll
BHO-X64: TmBpIeBHO Class: {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - c:\program files\trend micro\amsp\module\20002\6.5.1234\6.5.1234\TmBpIe64.dll
BHO-X64: TmBpIeBHO - No File
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
mRun-x64: [Acer ePower Management] c:\program files\gateway\gateway power management\ePowerTray.exe
mRun-x64: [PLFSetI] c:\windows\PLFSetI.exe
mRun-x64: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun-x64: [cAudioFilterAgent] c:\program files\conexant\caudiofilteragent\cAudioFilterAgent64.exe
mRun-x64: [IAAnotif] c:\program files (x86)\intel\intel matrix storage manager\iaanotif.exe
mRun-x64: [Persistence] c:\windows\system32\igfxpers.exe
mRun-x64: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun-x64: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun-x64: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"
mRun-x64: [Trend Micro Titanium] c:\program files\trend micro\titanium\uiframework\uiWinMgr.exe -set Silent "1" SplashURL ""

============= SERVICES / DRIVERS ===============

R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;c:\windows\system32\drivers\tmlwf.sys [2010-9-26 194640]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 59904]
R2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2010-9-26 267480]
R2 Application Updater;Application Updater;c:\program files (x86)\application updater\ApplicationUpdater.exe [2010-1-8 380928]
R2 ePowerSvc;Acer ePower Service;c:\program files\gateway\gateway power management\ePowerSvc.exe [2010-1-16 844320]
R2 Greg_Service;GRegService;c:\program files (x86)\gateway\registration\GregHSRW.exe [2009-8-28 1150496]
R2 HsfXAudioService;HsfXAudioService;c:\windows\system32\svchost.exe -k HsfXAudioService [2009-7-13 27136]
R2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\newtech infosystems\gateway mybackup\IScheduleSvc.exe [2009-9-24 62720]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2010-9-26 67664]
R2 tmwfp;Trend Micro WFP Callout Driver;c:\windows\system32\drivers\tmwfp.sys [2010-9-26 339536]
R2 Updater Service;Updater Service;c:\program files\gateway\gateway updater\UpdaterService.exe [2009-10-28 240160]
R3 CAXHWAZL;CAXHWAZL;c:\windows\system32\drivers\CAXHWAZL.sys [2010-1-16 292864]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2010-1-16 139264]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60a.sys [2009-6-20 317480]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\drivers\vwifimp.sys [2009-7-13 17920]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\microsoft.net\framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-6-24 135664]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 Partner Service;Partner Service;c:\programdata\partner\Partner.exe [2009-10-28 332272]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2009-10-28 216064]
S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-6-26 1255736]

=============== Created Last 30 ================

2010-09-27 05:59:59 0 ----a-w- c:\users\jaxman\defogger_reenable
2010-09-26 20:47:59 339536 ----a-w- c:\windows\system32\drivers\tmwfp.sys
2010-09-26 20:47:59 194640 ----a-w- c:\windows\system32\drivers\tmlwf.sys
2010-09-26 06:47:32 105552 ----a-w- c:\windows\system32\drivers\tmtdi.sys
2010-09-26 06:47:27 90704 ----a-w- c:\windows\system32\drivers\tmactmon.sys
2010-09-26 06:47:27 67664 ----a-w- c:\windows\system32\drivers\tmevtmgr.sys
2010-09-26 06:47:27 144464 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2010-09-26 06:31:05 0 d-----w- c:\windows\system32\Interactive
2010-09-26 06:24:52 0 d-----w- c:\windows\pss
2010-09-26 02:32:42 65536 --sha-w- c:\users\jaxman\ntuser.dat{43d2208a-c916-11df-9cbf-00262d7e334e}.TM.blf
2010-09-26 02:32:42 524288 --sha-w- c:\users\jaxman\ntuser.dat{43d2208a-c916-11df-9cbf-00262d7e334e}.TMContainer00000000000000000002.regtrans-ms
2010-09-26 02:32:42 524288 --sha-w- c:\users\jaxman\ntuser.dat{43d2208a-c916-11df-9cbf-00262d7e334e}.TMContainer00000000000000000001.regtrans-ms
2010-09-26 01:38:37 0 d-----w- c:\windows\system32\log
2010-09-15 08:00:42 2058752 ----a-w- c:\windows\syswow64\iertutil.dll
2010-09-15 03:03:24 558592 ----a-w- c:\windows\system32\spoolsv.exe
2010-09-09 15:06:41 270208 ------w- c:\windows\system32\MpSigStub.exe

==================== Find3M ====================

2010-07-29 06:30:34 82944 ----a-w- c:\windows\syswow64\iccvid.dll
2010-07-27 14:03:24 12867584 ----a-w- c:\windows\syswow64\shell32.dll
2010-07-17 10:00:12 153376 ----a-w- c:\windows\syswow64\javaws.exe
2010-07-17 10:00:12 145184 ----a-w- c:\windows\syswow64\javaw.exe
2010-07-17 10:00:10 145184 ----a-w- c:\windows\syswow64\java.exe
2010-07-17 10:00:04 423656 ----a-w- c:\windows\syswow64\deployJava1.dll
2010-06-30 07:13:46 1192960 ----a-w- c:\windows\system32\wininet.dll
2010-06-30 06:25:31 978432 ----a-w- c:\windows\syswow64\wininet.dll
2010-06-30 06:25:18 1226240 ----a-w- c:\windows\syswow64\urlmon.dll
2010-06-30 06:22:45 606208 ----a-w- c:\windows\syswow64\mstime.dll
2010-06-30 06:22:34 5971456 ----a-w- c:\windows\syswow64\mshtml.dll
2010-06-30 06:22:33 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-06-30 06:21:57 48128 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-06-30 06:21:47 185856 ----a-w- c:\windows\syswow64\iepeers.dll
2010-06-30 06:21:47 176640 ----a-w- c:\windows\syswow64\ieui.dll
2010-06-30 06:21:46 10985472 ----a-w- c:\windows\syswow64\ieframe.dll
2010-06-30 06:21:44 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-06-30 06:19:16 12800 ----a-w- c:\windows\syswow64\msfeedssync.exe
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 1:01:09.60 ===============



UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 6/24/2010 11:39:46 AM
System Uptime: 9/27/2010 12:51:13 AM (1 hours ago)

Motherboard: Gateway | | SJV50MV
Processor: Pentium® Dual-Core CPU T4400 @ 2.20GHz | U2E1 | 2200/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 286 GiB total, 246.803 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP30: 9/2/2010 12:00:04 AM - Scheduled Checkpoint
RP31: 9/9/2010 10:06:14 AM - Windows Update
RP32: 9/10/2010 1:47:00 PM - Windows Update
RP33: 9/11/2010 3:00:14 AM - Windows Update
RP34: 9/14/2010 2:41:20 AM - Windows Update
RP35: 9/15/2010 3:00:23 AM - Windows Update
RP36: 9/17/2010 3:47:52 AM - Windows Update
RP37: 9/24/2010 8:08:44 PM - Scheduled Checkpoint
RP38: 9/25/2010 9:37:14 PM - Windows Update
RP39: 9/25/2010 11:33:41 PM - Windows Backup
RP40: 9/25/2010 11:34:50 PM - Windows Backup
RP41: 9/26/2010 7:00:10 PM - Windows Backup

==== Installed Programs ======================

2007 Microsoft Office Suite Service Pack 2 (SP2)
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.3.4
Amazon Kindle For PC v1.1
Apple Application Support
Apple Software Update
Backup Manager Basic
Compatibility Pack for the 2007 Office system
CyberLink Power2Go
CyberLink PowerDVD 8
eBay Worldwide
eFax Messenger
Gateway Games
Gateway InfoCentre
Gateway MyBackup
Gateway Power Management
Gateway Recovery Management
Gateway Registration
Gateway ScreenSaver
Gateway Updater
GIMP 2.6.8
Google Chrome
Google Talk Plugin
Google Toolbar for Internet Explorer
Google Update Helper
Identity Card
Java Auto Updater
Java™ 6 Update 21
Junk Mail filter update
Launch Manager
Microsoft Choice Guard
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSVCRT
Norton Online Backup
OpenOffice.org 3.2
PDFCreator
pdfforge Toolbar v1.1.2
QuickTime
Realtek USB 2.0 Card Reader
Security Update for 2007 Microsoft Office System (KB2277947)
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB982312)
Security Update for 2007 Microsoft Office System (KB982331)
Security Update for Microsoft Office Excel 2007 (KB982308)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2251419)
TWC Customer Controls
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Video Web Camera
Welcome Center
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Player Firefox Plugin

==== Event Viewer Messages From Past Week ========

9/27/2010 12:50:45 AM, Error: iaStor [9] - The device, \Device\Ide\iaStor0, did not respond within the timeout period.
9/26/2010 12:02:46 AM, Error: Service Control Manager [7034] - The Trend Micro Personal Firewall service terminated unexpectedly. It has done this 1 time(s).
9/25/2010 9:54:48 PM, Error: Service Control Manager [7034] - The Trend Micro Personal Firewall service terminated unexpectedly. It has done this 8 time(s).
9/25/2010 9:49:36 PM, Error: Service Control Manager [7034] - The Trend Micro Personal Firewall service terminated unexpectedly. It has done this 7 time(s).
9/25/2010 9:49:34 PM, Error: Service Control Manager [7034] - The Trend Micro Personal Firewall service terminated unexpectedly. It has done this 6 time(s).
9/25/2010 9:44:13 PM, Error: Service Control Manager [7034] - The Trend Micro Personal Firewall service terminated unexpectedly. It has done this 5 time(s).
9/25/2010 9:44:11 PM, Error: Service Control Manager [7034] - The Trend Micro Personal Firewall service terminated unexpectedly. It has done this 4 time(s).
9/25/2010 9:38:51 PM, Error: Service Control Manager [7034] - The Trend Micro Personal Firewall service terminated unexpectedly. It has done this 3 time(s).
9/25/2010 9:38:15 PM, Error: Service Control Manager [7034] - The Trend Micro Personal Firewall service terminated unexpectedly. It has done this 2 time(s).
9/25/2010 9:24:56 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD cdrom DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx tmlwf tmtdi vwififlt Wanarpv6 WfpLwf
9/25/2010 9:24:56 PM, Error: Service Control Manager [7001] - The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
9/25/2010 5:02:02 AM, Error: Service Control Manager [7034] - The GRegService service terminated unexpectedly. It has done this 1 time(s).

==== End Of File ===========================


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#2 Blind Faith

Blind Faith

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Posted 01 October 2010 - 04:08 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 etavares

etavares

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Posted 07 October 2010 - 04:20 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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