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DVD/CD-RW drive: discs suddenly not recognized by PC


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#1 Wererobot

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Posted 28 August 2010 - 11:02 PM

Hello Anyone Out There Who Might Be Able To Help...

So frustrating. The last time that my CD-DVD/Rom drive actually worked was when I was importing some CDs into iTunes. I can burn discs, but no matter what I try, the OS/windows explorer will not recognize that a disc is in the "D:" drive nor run nor display any of the contents of any discs of any type.

I am running Windows XP Home Edition V2, Service Pack 3 on an Alienware Area 51 PC, Intel Pentium 4, 3GHz with 1 GB RAM. The drivers are all up to date. The hardware does not appear to be the issue: I bought and replaced the disc drive twice and experienced the same issue each time (took the uneccesary new hardware back where I bought it from). I have tried clearing out the upper and lower filters in the registery. I have run Windows Mechanic - it sees no problems. I uninstalled iTunes completely. I reset the program access defaults from "Custom" back to "Windows". I even took my PC to a repair guy here in Las Vegas, all to no avail - even he was stumped. He suggested installing Windows 7 and accepting the loss of all of the software that I have on my PC that I no loger have access to the the install discs for (ugh).

Everyone seems to come back with some basic response that the laser is dirty, driver is not updated or the disc drive has gone bad. This does not appear to be the issue here at all, based on my experiences. There is some kind of settings or software problem going on here, I presume, and from another post/thread that I have read here with very similar symptoms, I am starting to think that it might have some connection to iTunes...

I am at my wits end and dont really have the $$ to get in to a new computer...

Anyone have any help/advice that they would be so kind as to provide? Many thanks in advance :thumbsup:

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#2 Broni

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Posted 28 August 2010 - 11:41 PM

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. http://support.microsoft.com/gp/cd_dvd_drive_problems
Restart computer.
or...
4. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
5. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

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#3 Wererobot

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Posted 29 August 2010 - 12:48 AM

Broni,

I have tried each in the order given, but unfortunately my computer still wont read any discs. :thumbsup:
Thank you for those steps anyhow, I certainly appreciate the response.

#4 DaChew

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Posted 29 August 2010 - 12:02 PM

Let's download an old version of Imgburn

http://www.oldapps.com/ImgBurn.php?old_imgburn=11

The new version comes bundled with the ask toolbar

After installing Imgburn go to tools, filter driver load order

Copy to clipboard and paste into a reply here

===============================================
Filter Driver Load Order - ImgBurn v2.5.1.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: ElbyCDFL
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: ElbyCDFL
File Name: C:\WINDOWS\System32\Drivers\ElbyCDFL.sys
File Version: 4, 2, 0, 0 [4.2.0.0]
File Description: ElbyCDIO Filter Driver
Product Name: CloneCD
Product Version: 4, 2, 0, 0 [4.2.0.0]
Company Name: Elaborate Bytes AG
Copyright: Copyright © 2001, 2002 Elaborate Bytes AG

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.
Chewy

No. Try not. Do... or do not. There is no try.

#5 Wererobot

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Posted 29 August 2010 - 02:13 PM

Hello Chewie,

Thank you for the assist. I certainly appreciate it. Here is what the Filter Driver Load Order report produced (I notice that both Upper and Lower Class Filters say they are absent):

===============================================
Filter Driver Load Order - ImgBurn v2.5.0.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: [None Found]
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Here is some more info about the drive in question (not sure if this is helpful or not):

LITE-ON COMBO SOHC-5232K NK07 (ATA)
Current Profile: DVD-ROM

Disc Information:
Status: Complete
Erasable: No
Sessions: 1
Sectors: 1,104,271
Size: 2,261,547,008 bytes
Time: 245:25:46 (MM:SS:FF)

TOC Information:
Session 1... (LBA: 0)
-> Track 01 (Mode 1, LBA: 0 - 1104270)
-> LeadOut (LBA: 1104271)

Track Information:
Session 1...
-> Track 01 (LTSA: 0, TS: 1104271)

Physical Format Information (Last Recorded):
Book Type: DVD-ROM
Part Version: 1
Disc Size: 120mm
Maximum Read Rate: 10.08Mbps
Number of Layers: 1
Track Path: Parallel Track Path (PTP)
Linear Density: 0.267 um/bit
Track Density: 0.74 um/track
First Physical Sector of Data Area: 196,608
Last Physical Sector of Data Area: 1,300,878
Last Physical Sector in Layer 0: 0

#6 DaChew

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Posted 29 August 2010 - 02:51 PM

Looks like it's reading dvd's, will it burn a cd?
Chewy

No. Try not. Do... or do not. There is no try.

#7 Wererobot

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Posted 29 August 2010 - 03:31 PM

Actually... it wont play CDs nor DVDs (professionally burned/finalized or otherwise). When I try to use explorer, it simply doesnt recognize the disc. When I use PowerDVD I got the error message (Error Code 8004027A) that you may see in the attached jpg. The "Detailed" button is never active. After I press "Close" it says that there is no disc in drive D:

Thanks again! :thumbsup:

Attached Files



#8 Wererobot

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Posted 29 August 2010 - 03:34 PM

Looks like it's reading dvd's, will it burn a cd?


...more to the point of your question: it seems like it will burn a CD, but I do not have another PC handy to test to see if the disc actually burned. I'll have to test a disc made here at home in my work PC tomorrow...

#9 DaChew

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Posted 29 August 2010 - 03:51 PM

Please test, this is unusual to say the least

With Imgburn in write mode and a blank verbatim dvd+r I get this screen

BENQ DVD DD DW1620 B7W9 (ATA)
Current Profile: DVD+R

Disc Information:
Status: Empty
State of Last Session: Empty
Erasable: No
Free Sectors: 2,295,104
Free Space: 4,700,372,992 bytes
Free Time: 510:03:29 (MM:SS:FF)
Next Writable Address: 0
Supported Write Speeds: 2.4x, 4x, 8x, 12x, 16x

Physical Format Information (ADIP):
Disc ID: MCC-004-00
Book Type: DVD+R
Part Version: 1
Disc Size: 120mm
Maximum Read Rate: Not Specified
Number of Layers: 1
Track Path: Parallel Track Path (PTP)
Linear Density: 0.267 um/bit
Track Density: 0.74 um/track
First Physical Sector of Data Area: 196,608
Last Physical Sector of Data Area: 2,491,711
Last Physical Sector in Layer 0: 0

Performance (Write Speed):
Descriptor 1...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 3,324 KB/s (2.4x)
Descriptor 2...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 5,540 KB/s (4x)
Descriptor 3...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 11,080 KB/s (8x)
Descriptor 4...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 16,620 KB/s (12x)
Descriptor 5...
-> B0: 0x00, B1: 0x00, B2: 0x00, B3: 0x00
-> EL: 2295103 (0x0023053F)
-> RS: 4,787 KB/s (3.5x) - WS: 22,160 KB/s (16x)
Chewy

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#10 Wererobot

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Posted 29 August 2010 - 03:56 PM

Could this be the result of some kind of malware/virus? I am running NOD32, but I am not really all that impressed so far. I got a trojan back in the spring that I had to use Malware Bytes and Combofix to remove - it went straight through my NOD32...

#11 DaChew

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Posted 29 August 2010 - 04:12 PM

http://www.bleepingcomputer.com/forums/ind...amp;hl=bootable

See this thread on the excellent advice on using a bootable cd to check.
Chewy

No. Try not. Do... or do not. There is no try.

#12 Wererobot

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Posted 29 August 2010 - 04:16 PM

When I tried installing the other drives that I purchased (and then later returned) one used a new IDE cable and the other a SATA (had spots on the motherboard for either) but unfortunately even though windows acknowledged their presence and stated that the drivers were installed and up to date, neither resolved the issue - still would not recognize the disk (any kind) when I put it in the drive.

I also just realized that my PC is not recognizing my thumb-drive on any of the USB slots that it previously did... so weird.




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