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My AOL e-mail address sending viagra ads!


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#1 computerdummie1

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Posted 20 June 2010 - 02:49 PM

Hi, I just joined this forum, and am looking for some help and suggestions.

I'm a "computer dummie", so take it easy with me folks! ; )

This morning I was online using my AOL e-mail account I have had for around 3 years.

All of a sudden I get about 50 more so "e-mail returned" e-mails, from various e-mail addresses I have sent e-mail to.

I also started getting a few friends e-mail me telling me I have a "virus", and have just sent them a link to a Canadian viagra company! The e-mails had no subject, just a link, but appeared to have been coming from ME!

I went to my "sent" folder, which is supposed to have hundreds and hundreds of e-mails, and it had ZERO! It appears something got into my computer, "took" all these e-mail address's, and sent spam to them. My friends said in the e-mail header, there were many other address's, alphabetically arranged. It looks like anybody and everybody I have ever e-mailed got sent this spam, from MY e-mail address!

I did not have any virus protections on my computer. oops! I do have Ad Aware 2007 that I run now and then. I used to have some free virus thing, but it ran out a year or more ago.

I hadn't even been online for a few days, but this morning a friend sent me an attachment that was some weird script flyer of some event he was having - it was the only downloading I had done in a few days. Do you think this was the issue?
I have also have slowing of my computer problems the past few months, I don't know if this is related, or a different issue.
Since I have never been able to figure out how to speed up computers I have just bought a new one every few years! ; )

So - I just downloaded "avast", and ran a scan it came up with "5 infections". I then ran my Ad Aware 2007. Then I changed my aol password. Since this morning and the original "slam" of all the returned e-mails I havent gotten any more. But I have gotten a bunch of phone calls and e-mails from friends! Nothing like e-mailing ex girlfriends you never want to speak with again ads for viagra!!

My questions are -
1) my sent folder on AOL has vanished. Where did it go? Anyway to get it back? I tried using both my AOL software, plus accessing it directly on the web, my sent folder, of all e-mails I have sent (hundreds if not thousands) over the past few years is gone. Anyway to get back, or restore this?
2) Will advast help this issue? Any and all tips, tricks, and/or suggestions are GREATLY appreciated. Thanks in advance for any and all replies! : )

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#2 computerxpds

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Posted 20 June 2010 - 02:52 PM

Lets see if malwarebytes can see something, :thumbsup:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~dstrickner


In your next reply, please include the following:
Malwarebytes log

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Please DO NOT PM me for computer help or advice, that is what our forums are for.
If I have replied to a topic and you reply and I haven't gotten back to you within 48 hours (2 days) then send me a P.M.
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#3 computerdummie1

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Posted 20 June 2010 - 07:04 PM

Hi, thanks for telling me what to do!

I did all you said, the only thing different was it never gave me a chance to "name" the file, so I could not rename is as you suggested.

It scanned and came out showing no infections.

Possibly the Avast I loaded earlier got it? Or the Ad Aware 2007 I ran? Or it's still in my computer?

My main question now is what the heck happened to my "send" folder on AOL???? Any idea of "when" I could have downloaded whatever is causing this? Could it have been something weeks ago, that just now did this, or did it have to be recently? The download I previously mentioned came from a friend whom I contacted who swears it was not infected....

Here is the paste of the log you wanted, again thank you, and any more tips/suggestions I will do!
>>>>>>>>

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4219

Windows 6.0.6000
Internet Explorer 7.0.6000.17037

6/20/2010 5:56:33 PM
mbam-log-2010-06-20 (17-56-33).txt

Scan type: Quick scan
Objects scanned: 124189
Time elapsed: 12 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 computerdummie1

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Posted 20 June 2010 - 07:12 PM

ps - I am still getting e-mails returned from various places, whatever is doing this is STILL doing it. It appears of the hundreds of e-mails it "got" from me, and is "using" my name to send, many for one reason or another aren't accepting the e-mail, account closed, old invalid address's, etc. It "took" my entire e-mail history on this computer (3 years, and hundreds if not thousands of e-mail address's in my AOL sent folder) and is sending them the viagra ads!!!!! (Do I get a cut in all viagra sales?? ; ) )

#5 computerxpds

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Posted 20 June 2010 - 07:20 PM

Ok well i want you to change your password on your AOL account on a different computer and DO not acsess it again on the infected machine. We need a deeper look please do the following:

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on. ( I do not think it runs on 64 bit.
Let me know if that went well. and post a link to the new topic in this topic. :thumbsup:

Also in the new topic put a link back to this topic.

Edited by computerxpds, 20 June 2010 - 07:21 PM.

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Please DO NOT PM me for computer help or advice, that is what our forums are for.
If I have replied to a topic and you reply and I haven't gotten back to you within 48 hours (2 days) then send me a P.M.
Some important links: BC Forum Rules | BC Welcome Guide | Misplaced Malware Logs | BC Tutorials | BC Downloads
Follow BleepingComputer on: Facebook! | Twitter! | Google+| Come join us on the BleepingComputer Live Chat too! | Hang With Us on LockerDome!


#6 computerdummie1

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Posted 20 June 2010 - 10:55 PM

Thank you so much for your help.

Although you computer whiz's might have done this in a few minutes, I have been working on this for hours. As I use netscape for my internet, most everything was different than how the prep guide showed.

I have the the "DDS" log and the "attach" log saved.

I attempted the "gmer" dealy mayabe half a dozen times times, everytime it froze my computer up at the some point, where i had to unplug it. After over an hour of that I am giving up on gmer, whatever the heck that is!!!!! ; )

Here is the link to where I pasted the log stuff I just finally got. Again, thank you so much for all the help!
http://www.bleepingcomputer.com/forums/index.php?

#7 computerdummie1

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Posted 20 June 2010 - 11:01 PM

Something happened to my logs, and my post on the logs, I'm trying again....I don't know if all this freezing up, and computer problems is me, my computer screwed up, or a combo, so sorry, and thanks again for all help....

#8 computerdummie1

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Posted 20 June 2010 - 11:13 PM

OK, I think I got the logs posted on the correct other topic now.
http://www.bleepingcomputer.com/forums/t/325987/my-aol-e-mail-address-sending-viagra-ads-slow-computer/

WHEW, this took me all day.

This kinda stuff makes me long for the days BEFORE THE BLASTED INTERNET! ; )

Thank you!

#9 Budapest

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Posted 20 June 2010 - 11:36 PM

Now that your log is properly posted (http://www.bleepingcomputer.com/forums/topic325987.html), you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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