I am trying to fix a computer for a friend, and am unable to use the mouse or Keyboard. There is some serious spyware/malware on her machine.
Her mouse and keyboard are USB, and there are no PS/2 plugs on the mobo. It is a Dell XPS 400 machine.
I know the mouse and keyboard both work, since I use them personally.
On startup the RED laser is LIT, until windows loads, and then there is no RED light.
The keyboard num lock key is lit, and I am able to use the keyboard to navigate the BIOS settings, which indicates (to me) the corruption by the spyware.
Also, there are no BIOS settings to enable/disable USB. I think thats probably because there are no PS/2 plugs.
We have no disks, so I can't reload the whole thing.
Here's what I have tried:
Booting in safe mode - boots fine, but am unable to use the keyboard or mouse, so i can't login.
Booting normally - it "recognizes" the USB mouse and keyboard, however, no amount of pushing buttons or clicking the mouse works. The mouse never moves, the keystrokes don't work.
I have tried ALL the USB ports. front and back, with no success. I'm pretty sure I can get rid of the malware/spyware once I can get the keyboard and mouse to respond.
Dell XPS 400
1.25 gb ram
Windows XP media (version unknown)
Edited by gazaar, 19 June 2010 - 06:16 PM.