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My DVD/CD drive/burner isn't working.


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#1 MuskokaMaryJane

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Posted 01 June 2010 - 09:34 AM

I have an HP Pavilion dv6000.

When I push the button on my DVD drive, nothing happens. I can open it when I stick a pin in the little hole on the side. After I open it that way, the button will work again and I will be able to open in normally until I shut down the laptop. When I boot it up again, the DVD drive won't open when I press the button.
Even so, it won't run anything. Not blank DVD's/CD's or software. I'm not sure if it's the burner itself, or if something has infected my computer, or what...

Can someone please help me out? I'm not sure where to start looking...
The one who dies with the most toys, Wins...

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#2 MuskokaMaryJane

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Posted 01 June 2010 - 10:07 AM

Ok, my SD card reader isn't working either.. It shows the Secure Digital Storage in C: but when I click on it, it bogs down and then says I have to format the card. When I try to format the card, even a quick format, it says that Windows could not complete the operation.

It has done this with 3 different SD cards.

Edited by MuskokaMaryJane, 01 June 2010 - 10:08 AM.

The one who dies with the most toys, Wins...

#3 Sneakycyber

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Posted 01 June 2010 - 11:48 AM

Lets try checking your hardware in device manager and making sure all the drivers are properly loaded. Your looking for anything with a yellow exclamation mark.

To access Device Manager, use any of the following methods:
  • Click Start, click Run, and then type devmgmt.msc.
  • Right-click My Computer, click Manage, and then click Device Manager.
  • Right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.
  • Type the following command at a command prompt:start devmgmt.msc
Credit: Microsoft Support

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#4 MuskokaMaryJane

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Posted 01 June 2010 - 12:08 PM

I have yellow exclamation marks within the Nework Adapters menu:

Microsoft 6to4 Adapter #14
Microsoft 6to4 Adapter #17
Microsoft 6to4 Adapter #8
Microsoft Tun Miniport Adapter #2
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#5 Sneakycyber

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Posted 01 June 2010 - 12:15 PM

Ok right click on the entries with yellow exclamation marks and select update driver.

~Chad Mockensturm~
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#6 MuskokaMaryJane

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Posted 01 June 2010 - 12:25 PM

The best software for my device is already installed and up to date, for all 4 alerts.
The one who dies with the most toys, Wins...

#7 Sneakycyber

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Posted 01 June 2010 - 12:29 PM

Hmmm.. Try running windows update and see if there are any updates available. I am running through possible fixes as I am not quite sure what the problem is. I have a feeling its a driver issue with your memory card reader and for the dvd/rom drive I think the drive is either bad or its connection has come loose.

~Chad Mockensturm~
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#8 MuskokaMaryJane

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Posted 01 June 2010 - 12:33 PM

There was only an update for Office Live or something like that. The last update was yesterday.
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#9 Sneakycyber

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Posted 01 June 2010 - 12:58 PM

Ok for each entry that has an exclamation mark right click and uninstall them. then reboot the computer and let windows re-detect them.

~Chad Mockensturm~
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#10 MuskokaMaryJane

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Posted 01 June 2010 - 01:12 PM

I have uninstalled them and rebooted, but windows didn't detect anything or install anything.

Now those four entries are gone entirely from device manager.
The one who dies with the most toys, Wins...

#11 MuskokaMaryJane

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Posted 01 June 2010 - 01:14 PM

Although, now when I put in my SD card, it actually pops up and asks if I want to open the folder. That seems to have helped somehow.
The one who dies with the most toys, Wins...

#12 Sneakycyber

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Posted 01 June 2010 - 01:25 PM

Great! now for the DVd/rom drive.. Lets try reseating the connection for the drive. There is one Phillips head screw that secures the locking tab for the drive. Turn the laptop over and with it turned off remove the screw and slide the drive out. Check the connection at the back of the drive for dust build up and then reinsert the drive and secure it with the locking screw. Power the laptop back up and see if the drive functions properly. If the drive still does not function I would suspect the drive has failed and it needs to be replaced. If you are unsure of the location of the locking screw look at page 5-21 of the service manual

~Chad Mockensturm~
Systems Admininistrator  Windows Server 2008R2, Windows Server 2012
Cisco Certified Home and Small Business Networking Support


#13 MuskokaMaryJane

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Posted 01 June 2010 - 02:00 PM

I took the drive out to check for dust, found nothing. Reinserted and rebooted but no change. I hardly used the damn thing and now that I need to use it, it stops working. Go figure.
Should I try to replace the internal drive or would it be easier and cheaper to simply buy an external burner?
The one who dies with the most toys, Wins...

#14 ReviverSoft

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Posted 01 June 2010 - 06:09 PM

I'm guessing the tray opening mechanism of the drive has stopped working for some reason.

Anyway, if you don't mind carrying an external drive around, that should be the easier option.
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#15 Sneakycyber

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Posted 01 June 2010 - 07:29 PM

You can get an new internal for 30 bucks plus shipping from Newegg.com. Personally I would opt for the internal, one less thing to carry.

~Chad Mockensturm~
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