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question about acer


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#1 donhahn

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Posted 23 May 2010 - 02:05 PM

I have an acer aspire 7736z -4088 it is brand new with windows 7 i was doing on line classes just finished my work and all of a sudden the screen went blank power light on the computer went off i tried to reboot it by taking the battery out and unplugging the power supply and holding the power button for 30 second i have done it about 50 times what could the problem be i am in desperate need of this computer thank you

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#2 computerxpds

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Posted 23 May 2010 - 02:27 PM

Hi donhahn :thumbsup: to BC,

So it is not restarting at all right now? It wont power on? Does it still have a warranty on it?

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#3 donhahn

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Posted 23 May 2010 - 04:11 PM

yes it does i wanted to check out my options before sending it to acer i have heardof people having problems with the company no it will not power on at all

#4 computerxpds

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Posted 23 May 2010 - 04:15 PM

Well my best advise is to send it back, they will probably send you a new one. and I have had no problem with acer in the past. :thumbsup:

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#5 MrBruce1959

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Posted 23 May 2010 - 04:54 PM

Please make sure that the power adapter is plugged into a working outlet, try a different one in a different location to make sure you are getting AC power from the house current.

If this fails, make sure the power adapter's plug is not damaged (internal broken wire) and make sure it is properly plugged into the power jack on the laptop.

There is a possibility that your battery or the power adapter is defective.

Since it is still under a warranty, send the unit to acer or the place you bought it for repair.
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#6 Sneakycyber

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Posted 25 May 2010 - 03:57 PM

If you have a DMM you can test your power brick yourself before sending it in for repairs since it may take awhile to get it back and you will likely loose all the information on the computer. If the power brick is bad and the battery is dead the laptop won't turn on. You can get a new one from Newegg.com for pretty cheap depends on if you want to wait on acer or not.

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#7 Eyesee

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Posted 25 May 2010 - 04:10 PM

Also check the power chord closely. Sometimes they are actually two pieces married together.
Possibly one is loose
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#8 ryan_w_quick

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Posted 27 May 2010 - 04:27 PM

Well my best advise is to send it back, they will probably send you a new one. and I have had no problem with acer in the past. :thumbsup:


ive only bought one acer product and had problems with it. It was an hd flat screen monitor. it just plain wouldnt turn on. haven't bought anything from them since. I notice a lot of their stuff is cheaper than competitors. theres probably a good reason for that
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#9 kristant

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Posted 01 December 2010 - 04:04 PM

With Acer's I've just been informed that you will need to FLASH the BIOS. It's a relatively simple process... Things you need:

1. Alternate Computer with Internet Access
2. Empty Flash Drive
3. Patience (haha)

unplug the Acer, take the battery out and do the 30 second hold...

Get on the other computer and go to Acer's website, find the BIOS download and save it to the desktop of the current computer. Plug your empty flash drive in and open it. Locate the folder for the Acer BIOS and find the DOS Flash Folder. Open it and rename the file inside from 3310.fd (example) to zg5ia32.fd and then copy it and the FLAbleep.exe file to the empty flash drive.

Unplug the flash drive from the working computer and plug it into the non-working Acer laptop. Leave the battery out and plug in the AC Adapter. You will now press and hold the ESC and FN keys at the same time while turning on the computer. Continue holding the ESC and FN keys for about 5 seconds and then let go.

Here's where the patience comes in... it will look like nothing's happening... it may continue to look like nothing's happening for up to 7 minutes. The computer will restart once this process is complete, and your computer should work again!! If it doesn't I've been told you can try repeating the process a couple of times, but if it still doesn't work you may need to call Tech Support...

It worked for me and was wonnnnnnnnnnnnnderful!!!

#10 kristant

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Posted 06 December 2010 - 03:21 PM

ummmm that's supposed to be FLASH(IT).exe not flabeep... apparently they thought I was trying to be creative with bad words... that's the actual file name dumbleeps! LOL




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