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Request: Help slow at startup pc


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4 replies to this topic

#1 Woozy82

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Posted 17 May 2010 - 03:51 AM

trying to fix my friends pc, running XP. Found some viruses, to make a long story short after an avast pro scan and moving what it found to chest there was still some ie popups so i ran ComboFix & Malwarebytes' Anti-Malware in safemode no more popup but very slow at startup and avast no longer auto starts after bout 15- 20 min it begans to run at an acceptable speed considering my friends ram & processor.

I think this was the orginal cause of the popups
Sign of "Win32:Rootkit-gen [Rtk]" has been found in "C:\WINDOWS\system32\av.dat\[Embedded_Ox#02c00]" file.
Sign of "Win32:Adware-gen [Adw]" has been found in "C:\WINDOWS\system32\av.dat\[Embedded_Ix#12404]" file.

here is my HijackThis Log

CODE
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:29:32 AM, on 5/17/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\WINDOWS\system32\svchost.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.ez-tracks.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://auto.search.msn.com/response.asp?MT=BACKED+UP+FILE&srch=3&prov=&utf8
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: HP Smart Web Printing 1.0 - {AE84A6AA-A333-4B92-B276-C11E2212E4FE} - C:\Program Files\HP\Smart Web Printing\SmartWebPrinting.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/229?487599d465064fc09e2c8022d2bf99f9
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-us\msntabres.dll.mui/230?487599d465064fc09e2c8022d2bf99f9
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 6024 bytes


and my mbam log
CODE
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4108

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 6.0.2900.5512

5/17/2010 12:31:15 AM
mbam-log-2010-05-17 (00-31-15).txt

Scan type: Full scan (C:\|)
Objects scanned: 248667
Time elapsed: 31 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Program Files\PremierOpinion\pmls.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\{def85c80-216a-43ab-af70-1665edbe2780} (Backdoor.Sinowal) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\premieropinion (Trojan.Agent) -> Delete on reboot.

Files Infected:
C:\Documents and Settings\Owner\Desktop\Recovered Files\Dakarai Wise\Documents and Settings\Owner\My Documents\My Downloads\WebfettiSetup2.2.60.11.exe (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\My Documents\My Downloads\WebfettiSetup2.2.60.11.exe (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\cont_offersfortoday-remove.exe.vir (Adware.AdRotator) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{CE4D032F-4BA1-4D65-AFF7-31A7C45B1531}\RP523\A0093094.dll (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{CE4D032F-4BA1-4D65-AFF7-31A7C45B1531}\RP523\A0093095.dll (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{CE4D032F-4BA1-4D65-AFF7-31A7C45B1531}\RP523\A0093096.exe (Adware.PremierOpinion) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{CE4D032F-4BA1-4D65-AFF7-31A7C45B1531}\RP523\A0093121.exe (Adware.AdRotator) -> Quarantined and deleted successfully.
C:\Program Files\premieropinion\pmls.dll (Trojan.Agent) -> Delete on reboot.
C:\Program Files\premieropinion\pmoci.bin (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\premieropinion\pmropn.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\getwn32.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSqiyk.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.


Thanks in advanced for the help friends
noob poster here maybe i shouldn't have ran ComboFix without advice first, i wasn't a member yet when i ran it

Now when i try to repair Avast installion i get
---------------------------
IJXLPPLPEKSRMRMIIHMXNPKZAV
---------------------------
Error creating process <C:\DOCUME~1\Owner\LOCALS~1\Temp\IXP000.TMP\iPREUCVZR.exe>. Reason: Access is denied.
---------------------------
OK
---------------------------

If i uninstall through control panel is it going to let me reinstall?
this friend is in another state and I'm suppost to send this pc back with my sister today

EDIT: Combined posts, moved from XP to more appropriate Malware Removal Logs forum ~ Hamluis.

Edited by hamluis, 17 May 2010 - 05:15 AM.


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#2 myrti

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Posted 19 May 2010 - 02:48 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti


If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!
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#3 myrti

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Posted 26 May 2010 - 10:43 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti


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#4 myrti

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Posted 06 June 2010 - 02:49 AM

Hi,

topic reopened, please post your logs.

Please don't but any code- or quote-tags around the logs.

regards myrti


If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!
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#5 myrti

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Posted 27 June 2010 - 03:59 AM

Due to lack of feedback, this topic is now Closed.

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti


If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!
Please don't send help request via PM, unless I am already helping you. Use the forums!


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