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#1 spiff23

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Posted 25 April 2010 - 12:57 PM

I am currently unable to open firefox, chrome, or IE on my computer. When i double click the icon the computer will think for about 2 seconds and a new process comes up in the "processes" tab of the task manager. Then the proccess goes away and the computer idles. Nothing ever comes up. I have uninstalled/reinstalled Chrome and Firefox to no effect. Ran Malwarebytes and Norton Antivirus until both came up clean, had no effect on the browsers. When booting into safe mode all 3 browsers work fine. I am running out of ideas, any help would be greatly appreciated! Thanks in advance

I am running XP SP3

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#2 Broni

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Posted 25 April 2010 - 01:09 PM

While in Safe Mode....

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

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#3 spiff23

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Posted 25 April 2010 - 01:59 PM

WOW whatever it was that fixed it, THANK YOU so much.

#4 Broni

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Posted 25 April 2010 - 02:23 PM

Hold your horses...LOL
You can't run the computer with all those items disabled.
That was for testing purposes only.

Re-enable all items, you disabled before.
Restart in normal mode.
Uninstall AVG, using AVG Remover: http://www.avg.com/us-en/download-tools
Restart in normal mode.
Can you access those sites now?

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