no you did make yourself clear
i didn't think there was an issue with malware? i caused the problem by disabling certain services.
the other "forum" post seems to have gone?
as explained at the top of this topic the problem was with the services being disabled and causing upset with my pc,i explained (not to anyone on bc) that my internet connection and computer had slowed down to a snails pace,and this only seemed like after i had downloaded an f-secure update which then changed my then current av symbols and menu window? when i opened f-secure into a new "TEST VERSION OF AV+IS" talktalk online security with a f-secure emblem at the bottom of the menu window for this av.the task bar menu and desktop shortcut also changed from the upside down blue f-scure triangle into a black emblem with a picture of a lock on it.
considering after this the computer and internet connection slowed right down i assumed since the wireless router and adapter info was telling me i had full signal it must be my computer at fault,this then led me to trying to disable a few services.ref: http://www.masternewmedia.org/news/2006/04...eed_up_your.htm
scroll down to the bit UNNECESSARY WINDOWS SERVICES YOU CAN DISABLE and these are the ones i changed.
when i rebooted my pc it was then in the state i described at the top of this topic,
when i explained this on another site as i have to you at BC someone replied back with the advice of installing hijackthis,and sending him a log,i did this,he then asked me to run the hijack this again with no log and check acouple of boxes,and click fix,i did this and he went on to advise installing malwarebytes,idid this but when i went to run it i got the info message:
run time error 372 failed to load control 'vbalgrid' from vbalsgrid6.ocx your version of vbalsgrid6 may be outdated,make sue you are using the version of the control that was provided with your application.
he then went on to say it was indigenous to malwarebytes? and i must install combofix and that it was a potent remedy and to follow him to the letter.
i installed combofix,ran it and it downloaded a microsoft recovery console,i ran it and then posted the log. everything was the same as normal and he posted back he didn't understand and had lost the thread but removing s-cure would help,this is when i finally clicked maybe he didn't see the bit i had explained about me disabling certain services? i didn't hear back..and so i came to bleeping computer under recommendation.
i have the hijack this file and the combofix file still on this laptop desktop since i cannot access the internet on my other PC which is fudged as i mentioned at the top of this topic,
and finally.......that led to me posting this topic and everything i have done since has been the first post on this topic leading to this reply...
if you suggest that i start again or have made myself unclear and need to know something else please tell me because all i'm doing is following advice and trying to relay whats state my pc is in,
thanks for your patience all,if i knew what i was doing or understood a bit more about systems i would most certainly being forwarding information a lot clearer for you all.
as it happens i don't
so point me in the right direction and i will do my best to inform you and follow instructions.
in my first post... i said <i cannot enable the services again...no menu at all, in the services window (local) when the expand tab is clicked there is a blue patch at the top left with a couple of cogs in it,but no list of services.in the standard tab the list is there but in properties i cannot get the original options of (enable,automatic,disable,manual) >
<<...cut a long story short,my pc was slow and i followed instructions on disabling certain services.>>
Seems to me that the thing to do...is, following whatever instructions you used, to go back and undo your changes.
Like i said ,if i am being unclear please tell me.... i had no idea about malware or spyware or nasties and i didn't know that was what hijackthis and malwarebytes was all about until further reading ince a couple of days ago..... i did what the other person recommended,i dont know what fixes what? if the pc had real mechanics i'm sure i would do fine with a spanner..all i am doing is following instructions..i'd like to think i'm not a stupid person and as of the start of this year thought you had to hit a computer with a rubber mallet to get it to restart...please bare this in mind as i am learning,we all have to start somewhere.
Thanks , G
Edited by golden-graham, 22 April 2010 - 03:22 AM.