Please note the message text in blue
at the top of this forum. No one should be using ComboFix
unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator
to be "used under the guidance and supervision of an expert
. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
Please read the pinned topic ComboFix usage, Questions, Help? - Look here
With that said, did you remove the old version you previously used and download the most current version?
Depending on how badly your system is infected, ComboFix may take longer to complete its routine than it normally does. However, there are circumstances ComboFix will hang
or stall at various stages
due to malware interference, failure to disable any other real-time protection tools
and CD Emulators
, Alchohol 120%
) so that it does not complete successfully. While that is not normal behaviour, it is not unusual. In such cases, it is helpful to know at what stage CF stalled and to provide that information to the Helper who is assisting you so they can investigate. If you don't know and it still appears to be struck, frozen or failed to reboot, then try this:
Open Task Manager
and look for the following ComboFix related processes:
One at a time, right-click and select End Process
. If doing that did not free ComboFix and allow it to continue, then you will need to reboot the computer manually.