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Help I an infected with Antivirus Soft with BankerFox.A and Win32/Nuqel.E


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#1 S.Aguilar

S.Aguilar

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Posted 18 February 2010 - 07:28 AM

I was on facebook and I was hit with Antivirus Soft. For the past hour or so i tried to use my norton antivirus software and nothing. i tried to use Run.exe and other programs and i would be notified with a message saying, "Could not execute....program is infected. I couldn't access the internet without the page telling me that browsing the web may harm my computer. i get pop-ups once every minute or so. telling me from my computer that it has been infected. then i get a notification at the bottom right of the screen telling me what two virus' that are attacking my computer. which are BankerFox.A and Win32/Nuqel.E. and once every five minutes, my web browser would open up and take me to an adult porno site.
as for the pop-ups on the desktop screen, they were advertisments for a antivirus program to get rid of the virus. so i came in contact with another member on this site here and guided me through a series of programs. the first program that was to be tried was Malwarebytes. it took some of the problem out. but the virus is still there. ATF Cleaner and SuperAntispyware were the next ones to be used. but the computer did not let me install SuperAntiSpyware. i tried DeFogger. and now was told to come here for help. please help me.


HERE IS MY DDS.TXT




DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by Administrator at 1:02:29.04 on Thu 02/18/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.123 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/home.html
uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Connection Wizard,ShellNext = hxxp://www.symantec.com/dtl
mSearchAssistant = hxxp://www.comcast.net/toolbar2.0/search/
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn2\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Comcast Toolbar: {4e7bd74f-2b8d-469e-93be-be2df4d9ae29} - c:\progra~1\comcas~1\COMCAS~1.DLL
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: {5dde5591-a8ab-4897-93ef-1e4e943f85a7} - c:\program files\video activex access\iesplg.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\16.8.0.41\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
TB: Comcast Toolbar: {4e7bd74f-2b8d-469e-93be-be2df4d9ae29} - c:\progra~1\comcas~1\COMCAS~1.DLL
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn2\yt.dll
TB: Protection Bar: {cc18ae76-7e65-4258-a193-9ea0c52da6b8} -
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10c.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Norton Ghost 10.0] "c:\agent\GhostTray.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [PAC7302_Monitor] c:\windows\pixart\pac7302\Monitor.exe
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\hp_owner\start menu\programs\>imvu\Run IMVU.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\npjpi160_07.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} - hxxp://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E5168F0C-8591-11D4-BCDF-006008B7FEA4} - hxxp://www.platoweb.com/pathways/pway_iis.dll/pwln/02040611/fullcab/pwlninst.cab
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
STS: bosken: {d1e5ca97-235e-4ff0-9b92-7543c9d61ff4} - c:\windows\system32\zkpssqa.dll

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1008000.029\SymEFA.sys [2010-1-27 310320]
S1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nav\1008000.029\BHDrvx86.sys [2010-1-27 259632]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1008000.029\cchpx86.sys [2010-1-27 482432]
S1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100210.001\IDSXpx86.sys [2010-2-13 329592]
S2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2004-12-13 198248]
S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2004-12-13 181864]
S2 gupdate1c9976fea1d3dde;Google Update Service (gupdate1c9976fea1d3dde);c:\program files\google\update\GoogleUpdate.exe [2009-2-25 133104]
S2 Norton AntiVirus;Norton AntiVirus;c:\program files\norton antivirus\engine\16.8.0.41\ccSvcHst.exe [2010-1-27 117640]
S2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2009-3-5 822424]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-5-11 24652]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\CCPWDSVC.EXE [2004-12-13 79464]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-26 102448]
S3 IKFileFlt;File Filter Driver;c:\windows\system32\drivers\ikfileflt.sys [2007-4-23 39248]
S3 IKFileSec;File Security Driver;c:\windows\system32\drivers\ikfilesec.sys [2007-4-23 52304]
S3 IkSysFlt;System Filter Driver;c:\windows\system32\drivers\iksysflt.sys [2007-4-23 59984]
S3 IKSysSec;System Security Driver;c:\windows\system32\drivers\iksyssec.sys [2007-4-23 83536]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-2-17 38224]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100217.005\NAVENG.SYS [2010-2-17 84912]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100217.005\NAVEX15.SYS [2010-2-17 1324720]

=============== Created Last 30 ================

2010-02-18 05:52:56 0 ----a-w- c:\documents and settings\administrator\defogger_reenable
2010-02-18 04:17:01 0 d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2010-02-18 04:16:58 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-18 04:16:56 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-18 04:16:56 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-18 04:16:56 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-02-18 04:01:54 0 d-sh--w- c:\documents and settings\administrator\PrivacIE
2010-02-18 04:01:42 0 d-sh--w- c:\documents and settings\administrator\IETldCache
2010-01-29 21:32:34 0 d-----w- c:\program files\Norton Support

==================== Find3M ====================

2010-02-18 05:06:06 4118 ----a-w- c:\windows\viassary-hp.reg
2009-12-31 16:50:03 353792 ----a-w- c:\windows\system32\drivers\srv.sys
2009-12-21 19:14:05 916480 ----a-w- c:\windows\system32\wininet.dll
2009-12-16 18:43:27 343040 ----a-w- c:\windows\system32\mspaint.exe
2009-12-14 07:08:23 33280 ----a-w- c:\windows\system32\csrsrv.dll
2009-12-08 19:27:51 2189184 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-12-08 18:43:50 2066048 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-11-27 17:11:44 17920 ----a-w- c:\windows\system32\msyuv.dll
2009-11-27 17:11:44 1291776 ----a-w- c:\windows\system32\quartz.dll
2009-11-27 16:07:35 8704 ----a-w- c:\windows\system32\tsbyuv.dll
2009-11-27 16:07:35 28672 ----a-w- c:\windows\system32\msvidc32.dll
2009-11-27 16:07:34 84992 ----a-w- c:\windows\system32\avifil32.dll
2009-11-27 16:07:34 48128 ----a-w- c:\windows\system32\iyuv_32.dll
2009-11-27 16:07:34 11264 ----a-w- c:\windows\system32\msrle32.dll
1997-09-10 08:06:00 582144 -c--a-w- c:\program files\common files\Dao350.dll
2009-10-15 13:31:21 245760 --sha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat
2008-12-12 23:25:39 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008121220081213\index.dat

============= FINISH: 1:03:20.67 ===============

Attached Files



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#2 Blind Faith

Blind Faith

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Posted 19 February 2010 - 08:30 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 schrauber

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Posted 01 March 2010 - 03:52 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
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