I have a toshiba satellite 105 laptop running MS Windows XP (Media Center Edition). Running the latest service pack.
I am connected to the internet through a wired ethernet connection to my router. I am running the zonealarm free firewall, ad-aware live, AVG free Antivirus software and Spybot search and destroy with teatimer.
Currently, I cannot get Windows to boot in normal, safe, or last known good configuration. Just after typing my password and hitting enter (including administrator), windows shuts down and returns to the password prompt.
Here is how I got to this point:
Last night I was running Google chrome, ms word and itunes simultaneously. AVG free started a daily scheduled virus scan which I manually paused due to a lagging system. Withing moments, my desktop turned bright green with an infection alert and about 3 or 4 pop ups indicated a trojan attack. I did not write down the name of it. This type of thing has happened before and adaware and spybot have usually taken care of it. Not this time.
I should have immediately backed up a few important files but failed to do so. Call it over confidence in my software or just late night distractions. Regardless, there is one very important file for my financial software that I must retrieve. My outlook emails would be helpful but are not essential. They all come through online email servers which hold the originals. Other than this, I am willing to let everything else go. I have a recent backup of my personal files on an external hard drive.
I proceeded to update Adaware and spybot search and destroy, and then disconnected from the internet before running both programs.
AdAware located one trojan file which was sent into quarantine. I then ran spybot which located 10 items, 4 of which were identified as trojans and 1 identified as malware. I don't remember what the other items were identified as. I opted to "fix" all 10 of these items.
I then restarted my computer and am at the point where I am now. I tried to boot in safe mode. I then tried to boot with the last known good configuration. I then tried to boot with automatic restart disabled. Nothing is working and I am now seeking your help. Please don't advise me to do anything that could harm the file on my hard drive first. This is the most important item to address before trying to solve my system problem. Thanks in advance.
Edited by Orange Blossom, 17 February 2010 - 06:29 PM.
Move to AII. ~ OB