SATA hard disk drive 1 failure on bootup
Posted 08 February 2010 - 10:36 AM
I was working on my pc the other day when it kind of locked up on me. No combo of key strokes could resolve it, so I was forced to do a hard reboot by pressing and holding the power button until it shut off. When I hit power to bring it back up, I saw the Dell splash screen with the options for F2 (setup) and F12(boot menu), then I heard 6 clicks, a short pause, then 2 more clicks. Shortly after I get the message:
SATA Primary hard disk drive 0 failure
Strike the F1 key to continue, F2 to run the setup utility
I press F1 and got a message saying that it could not find the boot sector.
I tried hooking this drive up as a slave with a known good hard drive as the master, but I hear the same clicking and it doesn't work. The drive is a Western Digital WD2500JS. I went to their website and downloaded a diagnostic ISO file and put it onto CD and loaded it into the drive and booted up. After a few minutes of no data on the screen it came up with this message:
"Unable to locate the License Agreement file, DLGLICE.txt!!!
Please make sure that the License Agreement file is located in the same path as DLGDIAG.EXE"
I put the disk into another computer and checked the contents of the disk. There are only 5 files:
The first file is not a typo, there is a 5 at the end of the filename. Maybe if I corrected this first before burning to disk? but how to do this and still have it be a bootable CD?
The computer is a Dell Optiplex GX620 running Windows XP Pro SP2. Is it possible to still get data off of this disk prior to doing any kind of reload or formatting?
Thanks for all responses,
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Posted 08 February 2010 - 11:05 AM
create a live CD to boot with and transfer your files to an external source.
Posted 08 February 2010 - 11:10 AM
Posted 08 February 2010 - 11:21 AM
It's a bit slow to load, but that's only to be expected.
Set the boot option in the BIOS to start with your CD/DVD drive.
You just choose the menu option to 'run from CD' rather than install.
What's included in the distribution depends on which one you choose.
Read the information at the relevant site for full details as to what you
can and can't do.
Posted 08 February 2010 - 11:35 AM
If the second system is unable to view files on the drive, an alternative would be to use data-recovery software of some type.
My experince with mechanical problems on a hard drive...the hard drive could be become useless at any time, so move valued data ASAP.
Mechanical problems with a drive...tend to make it unreliable/useless for future use.
Edited by hamluis, 08 February 2010 - 02:03 PM.
Posted 08 February 2010 - 12:48 PM
Posted 08 February 2010 - 02:06 PM
Such attempts ought to produce STOP errors (I'm thinking 7B) and result in frustration.
That's not the same as attaching the troubled hard drive to a known good working system, as a secondary drive or via USB enclosure.
Posted 08 February 2010 - 05:02 PM
Posted 09 February 2010 - 07:54 AM
This should show you all drives available in the system, including your Windows drive.
See Guide for further information:
If you cannot 'mount the volume', Louis' suggestion re data recovery software may be the only
option, but a 'clicking' drive probably indicates that it is on its way out.
Posted 09 February 2010 - 09:01 AM
The one I recovered files from with ubuntu, would freeze and get grayed out on the ubuntu file viewer screen for minutes at a time.
Occasionally I have recovered files from failing drives (those the bios still sees) by putting the drive in the freezer (double freezer bags) for several hours and working quickly to hook up in a working system as a secondary device. This needs to be done in a low humidity environment otherwise condensation on the platters can precipitate a crash. I have not been successful with either sata drives or those over 400g in the past few years. Once it starts to click, it goes downhill fast.
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