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Antivirus program not auto starting


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#1 sella35

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Posted 30 January 2010 - 12:39 AM

I keep having little issues with my vista. The newest one is now that my antivirus program (Kaspersky) is not automatically starting when I turn on my computer. I am on a 30 day trial with the program and plan to purchase it. Could it be that it is not starting because it is a trial version? I am thinking I might have something blocking it from starting.

Thanks so much

Edited by Pandy, 30 January 2010 - 10:42 AM.
Moved from Windows Vista ~Pandy


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#2 garmanma

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Posted 31 January 2010 - 09:13 PM

To my knowledge, it does not do that
Once you open it does it remain on and in the backround?
Try this quick scan


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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#3 sella35

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Posted 31 January 2010 - 11:48 PM

Thank you it says it found nothing. Anything else I should do??? Yes it will remain on once I start it manually. It just won't auto start when I reboot my computer. By remaining on, I mean it stays on my icon tray but I have no idea if it's doing anything ./shrug

Malwarebytes' Anti-Malware 1.44
Database version: 3670
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

1/31/2010 10:45:59 PM
mbam-log-2010-01-31 (22-45-59).txt

Scan type: Quick Scan
Objects scanned: 98389
Time elapsed: 6 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

**Edit* I should add that before I got Kaspersky I had a message saying I had trojan downloader, js.LuckySploit.q. I forgot, but I think I had F-Secure and it said it deleted that one. After installing Kaspersky it says I had Trojan-Clicker.JS.Iframe.dd. Kaspersky says it disinfected the trojan-Clicker.JS.IFrame.dd.

Edited by sella35, 31 January 2010 - 11:58 PM.


#4 garmanma

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Posted 01 February 2010 - 06:47 PM

Try one more type of scan
I have never used Kaspersky so I couldn't tell you where to begin to look for different settings
You might be able to just drag and drop it to the Startup folder


SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 sella35

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Posted 04 February 2010 - 09:18 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/02/2010 at 00:25 AM

Application Version : 4.33.1000

Core Rules Database Version : 4545
Trace Rules Database Version: 2357

Scan type : Complete Scan
Total Scan Time : 01:24:33

Memory items scanned : 279
Memory threats detected : 0
Registry items scanned : 7062
Registry threats detected : 0
File items scanned : 169412
File threats detected : 2

Adware.Tracking Cookie
C:\Users\Sella\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt
C:\Users\Sella\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt

I have to go out of town tomorrow so I may not be able to get home and check the forums for a week and half or so. Thanks for the help. My av program still won't start at reboot.

#6 garmanma

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Posted 04 February 2010 - 07:20 PM

Your logs look fine
We can try one more, when you get the chance
When you return be sure to shoot me a PM in case I overlook it

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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