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Computer restarts over and over


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16 replies to this topic

#1 Andy K.

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Posted 24 January 2010 - 08:38 PM

This is a friends desktop
(1) Microsoft Windows XP Home Edition w/ Service Pack 2
(1) Intel Celeron Processor 2.4 GHz 400FSB
(1) 512MB DDR333 PC2700 Non-ECC Memory (512MB x 1)
(1) 80GB IDE Ultra ATA 7200rpm Hard Drive
(1) 16X DVD-/+/R/RW Dual Layer Drive
(1) 17" .27 Black CRT Monitor
(1) 56K V.92 PCI Data/Fax Modem
(1) Systemax 104 Keyboard Black PS/2
(1) PS/2 Scroll Mouse Black
I have run a memtest and chkdsk. Memtest came back fine and chkdsk found errors but I'm way out of my league here. This :thumbsup: computer will get to the windows screen with the bar loading and then just restarts all over again. I cant start in any mode. Safe mode gets to screen with safe mode in all corners and then it says windows is loading then restarts all over again. I was told this all happened after a storm and they lost electricity. I told them it may be fried but it tries to boot up so I'm not sure. Is there anything I can do or is it an internal hardware issue? All posts and forums I have searched leave me guessing. I am not a computer whiz by any means just wanna help a friend and you guys are always where I turn. Thanks for any help. Have a Great Day! :flowers:
Andy

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#2 garmanma

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Posted 24 January 2010 - 11:03 PM

There are newer rootkit viruses out that do the same thing
Best way to beat it is to reinstall

Mark
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#3 Andy K.

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Posted 25 January 2010 - 12:51 AM

What if you don't have the windows install cd? :flowers: Thanks garmanma :thumbsup:

#4 AustrAlien

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Posted 25 January 2010 - 10:51 AM

Try this ...

Start the Recovery Console using a Windows XP installation CD (or an XP Recovery Console .ISO image that has been burned to CD).
  • Insert the CD in the computer's optical disk drive tray.
  • Start or re-start the computer so that it boots from the CD. You may be prompted to "Press any key". (If the system does not appear to be booting from the CD, you may need to enter the BIOS Setup Menu and change the boot order, so that the CD-ROM/optical disk drive is set to boot before the hard disk drive.)
  • When the Welcome to Setup screen appears, press the R key on your keyboard to start the Recovery Console.
  • The Recovery Console will ask which Windows installation you would like to log on to. If you have multiple Windows installations, it will list each one, and you would type the number associated with the installation you would like to work on and press the <ENTER> key. If you have just one Windows installation, type 1 and press <ENTER>.
  • You will be prompted for the Administrator's password. If there is no password, (and this is most likely), simply press <ENTER>.
  • You will be presented with a C:\Windows> prompt. (Please advise if you are not seeing a C:\WINDOWS> prompt.)
At the C:\Windows> prompt, type chkdsk /r and press <ENTER> (Note: There is a space between "chkdsk" and "/r")
  • This will take some time to run and at times may appear stalled but just let it run.
  • If any errors are found/repairs made, run chkdsk /r again, and repeat if necessary.
Type "exit" at the prompt and press <ENTER> to close the Recovery Console and restart your system.

Does Windows start normally now?

Edited by AustrAlien, 25 January 2010 - 10:52 AM.

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#5 Andy K.

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Posted 26 January 2010 - 07:16 AM

Still running chkdsk. It is still recycling I guess you would say (restarting).

#6 AustrAlien

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Posted 27 January 2010 - 06:40 AM

It is still recycling I guess you would say (restarting).

Please do the following:

:flowers: Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.
  • Record the error message details, and post in this thread.

    Posted Image

    Posted Image

:thumbsup: Try the following ...
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
  • Use the UP/DOWN arrow keys to select "Last known good configuration", and press the <ENTER> key.
  • The computer will attempt to load Windows.
  • If Windows does not start, try the same thing again .... and continue trying for at least 10 times, before you rule that option out as a means of getting your OS up and running again, normally.
Why 10 times? Based on past experience, a successful result is sometimes achieved after several consecutive failed attempts.
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#7 Andy K.

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Posted 27 January 2010 - 04:35 PM

K.... I did the disable auto restart on system failure and got this....
STOP: c000021a {FATAL SYSTEM ERROR} The windows logon process system process terminated unexpectedly with a status of 0x80000004 (0x00000000 0x00000000). The system has been shutdown.
Last Known Configuration did not work.
Thanks AustrAlien for your help! :thumbsup:

Edited by Andy K., 27 January 2010 - 04:46 PM.


#8 cryptodan

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Posted 27 January 2010 - 06:46 PM

Does your hard drive make any sounds like a clicking?

#9 Andy K.

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Posted 27 January 2010 - 08:19 PM

Yes a clicking noise is heard. Mind you it's not loud or anything, but a slight clicking and not all the time.

Edited by Andy K., 27 January 2010 - 09:12 PM.


#10 AustrAlien

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Posted 27 January 2010 - 11:18 PM

Yes a clicking noise is heard. Mind you it's not loud or anything, but a slight clicking and not all the time.

That may not be a good sign.

What is the manufacturer's name/brand of the hard drive?
-------------------

Edit: What results were showing when you ran chkdsk /r ?

Edited by AustrAlien, 27 January 2010 - 11:22 PM.

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#11 cryptodan

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Posted 27 January 2010 - 11:23 PM

Time to quit using the drive, and replace it.

#12 Andy K.

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Posted 28 January 2010 - 05:33 PM

80GB IDE Ultra ATA 7200rpm Hard Drive by Seagate. So no hope for it huh lol? chkdsk says found and fixed one or more errors and then says finished checking other times. Both messages on different scans and it always repeats.

Edited by Andy K., 29 January 2010 - 03:14 PM.


#13 garmanma

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Posted 29 January 2010 - 07:05 PM

Hard drive noises

http://datacent.com/hard_drive_sounds.php

Edited by garmanma, 30 January 2010 - 06:43 PM.

Mark
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#14 Andy K.

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Posted 29 January 2010 - 09:00 PM

Hard drive noises

http://datacent.com/hard_drive_sounds.php

Error404 server not found. How ya doin garman :thumbsup: ty.
Andy

P.S.
404 Not Found

The server can not find the requested page:

datacent.com/hard_drive_sounds.php (port 80)

Please forward this error screen to datacent.com's WebMaster.
Apache/2.2.14 (Unix) mod_ssl/2.2.14 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at datacent.com Port 80

Edited by Andy K., 29 January 2010 - 09:01 PM.


#15 garmanma

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Posted 30 January 2010 - 06:42 PM

This works
http://datacent.com/hard_drive_sounds.php
Mark
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