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Fatal System Error 0x00000402


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#1 sausage

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Posted 16 January 2010 - 04:39 PM

ok, so luckily my computer is on right now. I just got the fatal system error mentioned above, all it said was that message and the system is shutting down on a BSoD.

anything I should be made aware of so that I don't massacre my comp?
If I'm posting, I probably have something horribly wrong with my computer, there's no obvious explanation for it, that's just the way it is.

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#2 OldGrumpyBastard

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Posted 16 January 2010 - 04:45 PM

http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/

Read the topic...download the debugging tool...post any dump logs here.
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#3 sausage

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Posted 16 January 2010 - 06:44 PM

it didn't create a dump file, I already tried.
If I'm posting, I probably have something horribly wrong with my computer, there's no obvious explanation for it, that's just the way it is.

#4 Broni

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Posted 16 January 2010 - 08:48 PM

Make sure, your settings are correct...

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. Make sure, there is a checkmark in Write an event to the system log.
5. In the Write debugging information list, click Small memory dump (64k).

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#5 sausage

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Posted 17 January 2010 - 02:36 AM

(Start>Control Panel in Vista)


You have the wrong forums, this is the XP forums... and my settings are right, ive debugged BSoD's before
If I'm posting, I probably have something horribly wrong with my computer, there's no obvious explanation for it, that's just the way it is.

#6 Broni

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Posted 17 January 2010 - 02:45 AM

My speech is general, so it has XP and Vista option, so I don't have to change it every time, I post regarding different Windows versions :thumbsup:
Did the error happen just once?

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#7 sausage

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Posted 17 January 2010 - 02:55 AM

yeah, it happened when I started my computer up.

I got home, my dad had the comp off (which is abnormal) I turned it on, the monitor didnt do anything til I noticed my dad turned off the monitor too, so I turned that back on, it loaded windows, flashed a cyan-like color and then hit the BSoD
If I'm posting, I probably have something horribly wrong with my computer, there's no obvious explanation for it, that's just the way it is.

#8 Broni

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Posted 17 January 2010 - 02:59 AM

Well, errors happen. If it happened just once, I'd simply let it go. No reason to have a headache over one BSOD.

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#9 sausage

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Posted 17 January 2010 - 03:03 AM

normally I wouldnt get a headache over it, but I have never had a BSoD that isn't a driver stop and doesnt show the infamous "If this is the first time you have seen this error, please restart your computer"

just a FATAL SYSTEM ERROR. SYSTEM WILL NOW SHUT DOWN.
If I'm posting, I probably have something horribly wrong with my computer, there's no obvious explanation for it, that's just the way it is.

#10 OldGrumpyBastard

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Posted 17 January 2010 - 06:57 AM

Can you boot into safe mode or safe mode with command prompt? If you can you may be able to set-up Dr.Watson to set up a crash Dump according to this article:

http://support.microsoft.com/kb/156669
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#11 Broni

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Posted 17 January 2010 - 12:22 PM

normally I wouldnt get a headache over it

For some reason, it even didn't create any dump file, so there is really not much you can do at this moment, unless it happens again and gives you some info.

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#12 hamluis

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Posted 17 January 2010 - 01:02 PM

Check for malware on the system?

From www.aumha.org:

0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED
This occurs when Windows switches into kernel mode and a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised. Security can no longer be guaranteed. Because Win XP canít run without Winlogon or CSRSS, this is one of the few situations where the failure of a user-mode service can cause the system to stop responding. This Stop message also can occur as a result of malware infestation or when the computer is restarted after a system administrator has modified permissions so that the SYSTEM account no longer has adequate permissions to access system files and folders.

Louis




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