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Google redirecting and now blank screen after google


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15 replies to this topic

#1 amandalynnw

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Posted 28 December 2009 - 09:46 PM

I have the same issue as lots of other posters. It all started with the Security Tool virus that my daughter somehow picked up while browsing the internet. Got that cleaned up with malwarebytes but then my google links were being redirected to some other website..not the one I had googled. Now I get a blank screen when I google anything. Same thing if I do a yahoo search. I have been scanning with all sorts of programs and nothing seems to find my problem. Can someone please help me?

Thanks!

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#2 rigel

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Posted 28 December 2009 - 09:58 PM

:trumpet: Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
:flowers: Please download RKill by Grinler

Link #1
Link #2
Link #3
Link #4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Download Link #1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links tell me about it.
:thumbsup: Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 amandalynnw

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Posted 29 December 2009 - 06:48 AM

I don't believe that RKill ran from any of those links. I never saw a black screen flash. It said it was shutting down malware programs and to be patient but then just seemed to stop.

Thanks!

#4 rigel

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Posted 29 December 2009 - 05:08 PM

Can you post the Malwarebytes log from your earlier run?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 amandalynnw

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Posted 30 December 2009 - 06:26 AM

I didn't save it, but I will run another scan now and post when it is complete.

Thanks@

#6 amandalynnw

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Posted 30 December 2009 - 06:38 AM

Forgot that the program saves it, so here was the first one I ran. I will then put the second and third one I ran.

Malwarebytes' Anti-Malware 1.42
Database version: 3289
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

12/19/2009 5:20:02 PM
mbam-log-2009-12-19 (17-20-02).txt

Scan type: Full Scan (C:\|F:\|G:\|H:\|)
Objects scanned: 300028
Time elapsed: 2 hour(s), 18 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\39027425 (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
F:\Documents and Settings\All Users\Application Data\39027425 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
F:\Documents and Settings\All Users\Application Data\39027425\39027425.exe (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
F:\Documents and Settings\Mandy\Desktop\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
F:\Documents and Settings\Zach\Desktop\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
F:\Documents and Settings\Mandy\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
F:\Documents and Settings\Zach\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
F:\Documents and Settings\Mandy\Favorites\MP3 Downloads, music mp3 downloads. ALLOFMP3..url (Rogue.Link) -> Quarantined and deleted successfully.


Here is the second:

Malwarebytes' Anti-Malware 1.42
Database version: 3406
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/21/2009 8:38:57 PM
mbam-log-2009-12-21 (20-38-57).txt

Scan type: Full Scan (C:\|F:\|G:\|H:\|)
Objects scanned: 304561
Time elapsed: 2 hour(s), 17 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

And the third:

Malwarebytes' Anti-Malware 1.42
Database version: 3414
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/23/2009 4:39:08 PM
mbam-log-2009-12-23 (16-39-08).txt

Scan type: Full Scan (C:\|F:\|G:\|H:\|)
Objects scanned: 307821
Time elapsed: 2 hour(s), 21 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Thanks!

#7 rigel

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Posted 30 December 2009 - 10:43 AM

Looks better - our next step...

:flowers: Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
:thumbsup: Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 amandalynnw

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Posted 31 December 2009 - 06:46 AM

Here is the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/31/2009 at 01:55 AM

Application Version : 4.32.1000

Core Rules Database Version : 4428
Trace Rules Database Version: 2254

Scan type : Complete Scan
Total Scan Time : 05:59:59

Memory items scanned : 209
Memory threats detected : 0
Registry items scanned : 5752
Registry threats detected : 0
File items scanned : 143694
File threats detected : 98

Adware.Tracking Cookie
F:\Documents and Settings\Mandy\Cookies\mandy@adbrite[2].txt
F:\Documents and Settings\Mandy\Cookies\mandy@specificmedia[2].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][1].txt
F:\Documents and Settings\Mandy\Cookies\m[email protected][3].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][1].txt
F:\Documents and Settings\Mandy\Cookies\mandy@pointroll[2].txt
F:\Documents and Settings\Mandy\Cookies\mandy@serving-sys[1].txt
F:\Documents and Settings\Mandy\Cookies\mandy@content.yieldman[email protected][2].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][1].txt
F:\Documents and Settings\Mandy\Cookies\mandy@yieldmanager[2].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][1].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][2].txt
F:\Documents and Settings\Mandy\Cookies\mandy@collective-media[2].txt
F:\Documents and Settings\Mandy\Cookies\mandy@insightexpressai[2].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][1].txt
F:\Documents and Settings\Mandy\Cookies\mandy@specificclick[1].txt
F:\Documents and Settings\Mandy\Cookies\mandy@tribalfusion[2].txt
F:\Documents and Settings\Mandy\Cookies\mandy@revsci[1].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][3].txt
F:\Documents and Settings\Mandy\Cookies\mandy@media6degrees[1].txt
F:\Documents and Settings\Mandy\Cookies\mandy@atdmt[3].txt
F:\Documents and Settings\Mandy\Cookies\mandy@questionmarket[2].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][2].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][2].txt
C:\Documents and Settings\Guest\Cookies\guest@indextools[1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@collective-media[1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][3].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@dmtracker[1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@insightexpressai[1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@interclick[2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@intermundomedia[2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@invitemedia[2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@media6degrees[2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@nextag[2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@oneclicklocal[2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@piercecountyherald[2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][3].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@specificclick[1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@specificmedia[2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@traveladvertising[2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][3].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][2].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\[email protected][1].txt
C:\Documents and Settings\Mandy Weilandt\Cookies\mandy_weilandt@yieldmanager[2].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&_zach@adlegend[2].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&[email protected][2].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&_zach@apmebf[2].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&[email protected][2].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&_zach@fastclick[1].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&_zach@imrworldwide[2].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&[email protected][1].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&[email protected][2].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&[email protected][2].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&[email protected][2].txt
C:\Documents and Settings\meg & zach\Cookies\meg_&[email protected][1].txt
F:\Documents and Settings\Mandy\Cookies\mandy@atdmt[2].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][2].txt
F:\Documents and Settings\Mandy\Cookies\mandy@collective-media[1].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][1].txt
F:\Documents and Settings\Mandy\Cookies\mandy@specificclick[2].txt
F:\Documents and Settings\Mandy\Cookies\mandy@specificmedia[1].txt
F:\Documents and Settings\Mandy\Cookies\[email protected][2].txt
F:\Documents and Settings\Mandy\Cookies\mandy@yieldmanager[1].txt
F:\Documents and Settings\Zach\Cookies\[email protected][2].txt
F:\Documents and Settings\Zach\Cookies\zach@atdmt[1].txt
F:\Documents and Settings\Zach\Cookies\zach@fastclick[1].txt
F:\Documents and Settings\Zach\Cookies\zach@interclick[2].txt
F:\Documents and Settings\Zach\Cookies\[email protected][1].txt
F:\Documents and Settings\Zach\Cookies\zach@statcounter[1].txt

Adware.CouponBar
C:\WINDOWS\SYSTEM32\CPNPRT2.CID


I am still getting a blank screen when I google anything.

Thanks!

#9 rigel

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Posted 31 December 2009 - 03:45 PM

Please rerun Rkill and then run GMER

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 amandalynnw

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Posted 01 January 2010 - 04:42 PM

Here is the log:

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-01-01 15:39:59
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: F:\DOCUME~1\Mandy\LOCALS~1\Temp\awgirpoc.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwClose [0xF5DD2A00]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateProcess [0xF5DD2730]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateProcessEx [0xF5DD28A0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateSection [0xF5DD3340]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateSymbolicLinkObject [0xF5DD2F90]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwCreateThread [0xF5DD3C60]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwDuplicateObject [0xF5DD2B60]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwLoadDriver [0xF5DD0F80]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwOpenProcess [0xF5DD2520]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwOpenSection [0xF5DD3170]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwQuerySystemInformation [0xF5DD3910]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwResumeThread [0xF5DD3C10]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetContextThread [0xF5DD3F90]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetInformationFile [0xF5DD4560]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSetSecurityObject [0xF5DCFC40]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSuspendThread [0xF5DD3BC0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwSystemDebugControl [0xF5DD12F0]
SSDT \??\F:\Program Files\SUPERAntiSpyware\SASKUTIL.sys (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xF5EBE0B0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwWriteVirtualMemory [0xF5DD2A20]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[284] [0xF5DCED40]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[285] [0xF5DCED50]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[286] [0xF5DCED60]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[287] [0xF5DCED80]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[288] [0xF5DCEDA0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[289] [0xF5DCEDD0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[290] [0xF5DCEDE0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[291] [0xF5DCEE00]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[292] [0xF5DCEE10]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[293] [0xF5DCEED0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[294] [0xF5DCEFA0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[295] [0xF5DCEFE0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) SSDT[296] [0xF5DCF020]

Code \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) FsRtlCheckLockForReadAccess
Code \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) IoIsOperationSynchronous

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!IoIsOperationSynchronous 804E875A 5 Bytes JMP F5DD4E80 \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab)
.text ntoskrnl.exe!FsRtlCheckLockForReadAccess 80512919 5 Bytes JMP F5DD4980 \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab)
.text F:\WINDOWS\System32\DRIVERS\nv4_mini.sys section is writeable [0xF7496340, 0x130AAF, 0xF8000020]
.text F:\WINDOWS\System32\nv4_disp.dll section is writeable [0xBF9D6380, 0x268511, 0xF8000020]

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs klif.sys (spuper-ptor/Kaspersky Lab)

---- EOF - GMER 1.0.15 ----

#11 rigel

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Posted 01 January 2010 - 05:13 PM

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#12 amandalynnw

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Posted 02 January 2010 - 07:49 PM

I have ran this scan twice now and both times I leave alone to do the complete scan and when I come back the computer has restarted itself and says it has recovered from a serious error. I wrote down what the error report said:

F:\DOCUM~1\MANDY\LOCALS~1\TEMP\WER4db9.dir00\Mini010210-02.dmp
F:\DOCUM~1\MANDY\LOCALS~1\TEMP\WER4db9.dir00\sysdata.xml

The squiggly lines should be up higher, but honestly, I don't know how to type these...all I could find was ~...sorry:(

Thanks!

#13 amandalynnw

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Posted 02 January 2010 - 07:51 PM

I just tried to google and it works!!! Should I be worried about the serious error it reportedly recovered from?

#14 rigel

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Posted 03 January 2010 - 09:57 PM

Hi Amandalynn,

The reboot from Dr.Web usually means something is still there. I think we are making progress, but I would like to try a couple more scans.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.


Them run Eset
Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#15 amandalynnw

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Posted 05 January 2010 - 08:24 PM

The SD log:


SDFix: Version 1.240
Run by Mandy on Mon 01/04/2010 at 09:02 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: F:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-01-05 05:37:34
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update]
"NextSqmReportTime"="2010-01-03 03:23:31"
"NextDetectionTime"="2010-01-05 07:05:12"
"ScheduledInstallDate"="2010-01-05 09:00:00"

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"F:\\Program Files\\Intuit\\QuickBooks 2009\\QBDBMgrN.exe"="F:\\Program Files\\Intuit\\QuickBooks 2009\\QBDBMgrN.exe:*:Enabled:QuickBooks 2009 Data Manager"
"F:\\WINDOWS\\system32\\DKabcoms.exe"="F:\\WINDOWS\\system32\\DKabcoms.exe:*:Enabled:Dell Enhanced TCP/IP"
"F:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"="F:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe:*:Enabled:Skype Extras Manager"
"F:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"="F:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe:*:Enabled:Windows Live Call"
"F:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="F:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"F:\\Program Files\\Messenger\\msmsgs.exe"="F:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"F:\\Program Files\\Bonjour\\mDNSResponder.exe"="F:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"F:\\Program Files\\iTunes\\iTunes.exe"="F:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"F:\\Program Files\\Skype\\Phone\\Skype.exe"="F:\\Program Files\\Skype\\Phone\\Skype.exe:*:Enabled:Skype"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"F:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"="F:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe:*:Enabled:Windows Live Call"
"F:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="F:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"

Remaining Files :



Files with Hidden Attributes :

Wed 4 Nov 2009 1,168,216 A.SHR --- "F:\Program Files\Spybot - Search & Destroy\advcheck.dll"
Mon 26 Jan 2009 1,740,632 A.SHR --- "F:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 26 Jan 2009 5,365,592 A.SHR --- "F:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Thu 5 Mar 2009 2,260,480 A.SHR --- "F:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Thu 26 Nov 2009 0 A.SH. --- "F:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"

Finished!




The EST didn't follow the steps exactly as you had written, so I don't think I got the right log. But this is what I got:

F:\Documents and Settings\Mandy\DoctorWeb\Quarantine\hosts Win32/Qhost trojan cleaned by deleting - quarantined
F:\WINDOWS\system32\drivers\etc\hosts.20091221-213721.backup Win32/Qhost trojan cleaned by deleting - quarantined
F:\WINDOWS\system32\drivers\etc\hosts.20091228-063651.backup Win32/Qhost trojan cleaned by deleting - quarantined


Thanks!




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