She ran into this problem today while trying to install sp1. The searches I've done indicate this to be an old problem, with as many possible fixes as there are users. While installing, it loops, then while trying to restart, it hangs and gives a stop error of "0cx01a001d 37013/95261". Then, while trying to boot into safe mode, it hangs on last successful component loaded of "crcdisk.sys". It refuses to boot in any form; ie safe mode, safe mode with networking, last known, etc. Will not boot at all, and when trying to restore from the installation disc, it works for a little while and then hangs indefinitely.
She wants to try to save her files before trying a clean install, and I don't know if it would be possible to slave a laptop drive to a pc so that I can get her files. I should add that zone alarm upgrades were found to be common to at least 3 of the search results I got. Problem is, we cannot now get into her computer at all to remove z/a to try reinstalling sp1. Please help!
edited for clarification
Edited by AngelFyre, 28 December 2009 - 12:22 AM.