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Windows explorer crashes constantly, browser crashes upon attaching files to emails

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2 replies to this topic

#1 ujoe


  • Members
  • 1 posts
  • Local time:04:15 AM

Posted 23 December 2009 - 11:22 AM


My windows explorer crashes and restarts every time I perform some action (e.g., opening a file, moving a file, saving a file). I get the standard "windows explorer encountered a problem and needs to shut down; sorry for the inconvenience" message. In addition, trying to attach a file (mostly word documents) crashes the web browser - IE and firefox simply close, chrome gives an error message "plug-in crash - shockwave flash" and becomes unresponsive.

I very much appreciate your help.

DDS.txt log:

DDS (Ver_09-12-01.01) - NTFSx86
Run by Uriel at 17:33:34.10 on Wed 12/23/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.94 [GMT 2:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Backblaze\bzserv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Lenovo\Rescue and Recovery\ADM\IUService.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\Common Files\Lenovo\Logger\logmon.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\Lenovo\SafeGuard PrivateDisk\pdservice.exe
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\LENOVO\Message Center Plus\MCPLaunch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lenovo\HOTKEY\TPFNF6R.exe
C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe
C:\Program Files\Symantec AntiVirus\DoScan.exe
C:\Program Files\Backblaze\bzbui.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Documents and Settings\Uriel\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Uriel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Uriel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Flash CS4\Adobe Flash CS4.exe
C:\Program Files\Flash CS4\Flash CS4\400000a400003i\FNPLicensingService.exe
C:\Documents and Settings\Uriel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\Uriel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Uriel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe
C:\Program Files\Microsoft Office\Office12\POWERPNT.EXE
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Documents and Settings\Uriel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Uriel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Backblaze\bztransmit.exe
C:\Program Files\Backblaze\bzfilelist.exe
C:\Documents and Settings\Uriel\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb128\SearchSettings.dll
BHO: Dealio Toolbar: {01398b87-61af-4ffb-9ab5-1a1c5fb39a9c} - c:\program files\dealio toolbar\DealioToolbarIE.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb128\SearchSettings.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: CPwmIEBrowserHelper Object: {f040e541-a427-4cf7-85d8-75e3e0f476c5} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: Dealio Toolbar: {01398b87-61af-4ffb-9ab5-1a1c5fb39a9c} - c:\program files\dealio toolbar\DealioToolbarIE.dll
TB: Lenovo ThinkVantage Toolbox: {86b9b5dd-fb75-4035-bd52-3c94f7849caf} - c:\program files\pc-doctor\ATLPcdToolbar544928.dll
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [Backblaze] "c:\program files\backblaze\bzbui.exe" -quiet
uRun: [Skype] "c:\program files\skype\\phone\Skype.exe" /nosplash /minimized
uRun: [Google Update] "c:\documents and settings\uriel\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [PWRMGRTR] rundll32 c:\progra~1\thinkpad\utilit~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
mRun: [BLOG] rundll32 c:\progra~1\thinkpad\utilit~1\BatLogEx.DLL,StartBattLog
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [EZEJMNAP] c:\progra~1\thinkpad\utilit~1\EzEjMnAp.Exe
mRun: [TPKMAPHELPER] c:\program files\thinkpad\utilities\TpKmapAp.exe -helper
mRun: [TpShocks] TpShocks.exe
mRun: [TPHOTKEY] c:\program files\lenovo\hotkey\TPOSDSVC.exe
mRun: [TP4EX] tp4ex.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [LPManager] c:\progra~1\thinkv~2\prdctr\LPMGR.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [DiskeeperSystray] "c:\program files\diskeeper corporation\diskeeper\DkIcon.exe"
mRun: [PDService.exe] "c:\program files\lenovo\safeguard privatedisk\pdservice.exe"
mRun: [cssauth] "c:\program files\lenovo\client security solution\cssauth.exe" silent
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Message Center Plus] c:\program files\lenovo\message center plus\MCPLaunch.exe /start
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~2\VPTray.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [SearchSettings] c:\program files\search settings\SearchSettings.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [LENOVO.TPFNF6R] c:\program files\lenovo\hotkey\TPFNF6R.exe
mRun: [TPFNF7] c:\program files\lenovo\npdirect\TPFNF7SP.exe /r
dRun: [Backblaze] "c:\program files\backblaze\bzbui.exe" -quiet
StartupFolder: c:\docume~1\uriel\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\uriel\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: Send to &Bluetooth Device... - c:\program files\thinkpad\bluetooth software\btsendto_ie_ctx.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {0045D4BC-5189-4b67-969C-83BB1906C421} - {0FE81B52-73FA-425F-8F06-3F32451AC73F} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1250005697375
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: ACNotify - ACNotify.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
Notify: psfus - psqlpwd.dll
Notify: tpfnf2 - c:\program files\lenovo\hotkey\notifyf2.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli psqlpwd ACGina

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\uriel\applic~1\mozilla\firefox\profiles\5n8oj33t.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\documents and settings\uriel\local settings\application data\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npGoogleGadgetPluginFirefoxWin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-9-2 64288]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-11-23 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-11-23 74480]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2009-6-23 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2009-6-23 54968]
R2 bzserv;Backblaze Service;c:\program files\backblaze\bzserv.exe [2009-6-23 232696]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2007-5-29 192104]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2007-5-29 169576]
R2 PrivateDisk;PrivateDisk;c:\program files\lenovo\safeguard privatedisk\privatediskm.sys [2006-3-14 58368]
R2 smi2;smi2;c:\program files\smi2\smi2.sys [2006-7-15 3968]
R2 smihlp;SMI helper driver;c:\program files\thinkvantage fingerprint software\smihlp.sys [2006-4-26 3456]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-12-6 102448]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20091221.003\naveng.sys [2009-12-22 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20091221.003\navex15.sys [2009-12-22 1323568]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-11-23 7408]
S2 LENOVO.MICMUTE;Lenovo Microphone Mute;c:\program files\lenovo\hotkey\micmute.exe [2009-11-7 45424]
S3 GoogleDesktopManager-060409-093314;Google Desktop Manager 5.9.906.4286;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-7-12 30192]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-9-24 1181328]

============== File Associations ===============

txtfile=Notepad.exe "%1"

=============== Created Last 30 ================

2009-12-22 17:19:54 0 d-----w- C:\Rooter$
2009-12-21 08:11:44 691712 ------w- c:\windows\system32\dllcache\inetcomm.dll
2009-12-17 13:32:19 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-12-17 13:31:29 0 d-----w- c:\program files\SUPERAntiSpyware
2009-12-17 13:31:29 0 d-----w- c:\docume~1\uriel\applic~1\SUPERAntiSpyware.com
2009-12-17 13:16:37 0 d-----w- c:\program files\Trend Micro
2009-12-17 08:25:16 0 d-----w- c:\docume~1\uriel\applic~1\Malwarebytes
2009-12-17 08:24:46 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-17 08:24:40 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-12-17 08:24:36 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-17 08:24:34 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-14 15:54:12 471552 ------w- c:\windows\system32\dllcache\aclayers.dll
2009-12-09 19:51:57 0 d-----w- C:\feb3a7fe1ab6de5a48e1a2b4124366
2009-12-08 05:07:23 56816 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-11-24 16:24:41 0 d-----w- c:\docume~1\alluse~1\applic~1\PCDr
2009-11-24 16:21:40 0 d-----w- c:\program files\PC-Doctor

==================== Find3M ====================

2009-12-20 07:40:19 5427 ----a-w- c:\windows\system32\EGATHDRV.SYS
2009-11-02 19:51:56 93360 ------w- c:\windows\system32\drivers\SBREDrv.sys
2009-11-02 19:51:53 15880 ------w- c:\windows\system32\lsdelete.exe
2009-10-28 14:40:47 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 05:38:36 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 16:20:16 265728 ------w- c:\windows\system32\dllcache\http.sys
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-13 10:30:16 270336 ------w- c:\windows\system32\dllcache\oakley.dll
2009-10-12 20:59:12 286720 ------w- c:\windows\iun506.exe
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:19 149504 ------w- c:\windows\system32\dllcache\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-10-12 13:38:18 79872 ------w- c:\windows\system32\dllcache\raschap.dll
2009-10-11 09:17:27 411368 ------w- c:\windows\system32\deploytk.dll
2009-07-16 17:14:32 245760 --sh--w- c:\windows\system32\config\systemprofile\ietldcache\index.dat
2009-07-16 17:14:32 32768 --sh--w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009071620090717\index.dat

============= FINISH: 17:37:45.04 ===============

Attached Files

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#2 Elise


    Bleepin' Blonde

  • Malware Study Hall Admin
  • 51,281 posts
  • Gender:Female
  • Location:Romania
  • Local time:12:15 PM

Posted 04 January 2010 - 03:33 PM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.

Thanks and again sorry for the delay.
regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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#3 Elise


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Posted 10 January 2010 - 06:13 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.
regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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