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Security Tool Uninstall help


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#1 Shawn M.

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Posted 20 November 2009 - 10:24 PM

I'm running Windows XP and seem to be infected with the Security Tool virus. It is opening at startup and not allowing me to open other applications including anti-virus.

I am attempting to use the self help uninstall guide here:

http://www.bleepingcomputer.com/virus-remo...e-security-tool

I'm on step 3: attempting to run the rkill.com file. The black window opens for a split-second and then closes. Security Tool processes do not seem to be halted - I'm still getting Security Tool popups. What is going wrong here? How can I get the Security Tool processes to stall long enough to run mbam.exe (which I've already downloaded).

Thank you for any help.

New information: 3 times I have had a blue screen pop up and says Windowns needs to restart to prevent damage. The message said the file in question was spcmdcom.sys

Edited by Shawn M., 21 November 2009 - 10:18 AM.


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#2 rigel

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Posted 21 November 2009 - 10:29 AM

Let's try different instructions... Be sure to try all the versions of RKill until it succeeds.

:trumpet: Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
:flowers: Please download RKill by Grinler

Link #1
Link #2
Link #3
Link #4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Download Link #1.
  • Save it to your Desktop.
  • Double click the RKill desktop icon.
    If you are using Vista please right click and run as Admin!
  • A black screen will briefly flash indicating a successful run.
  • If this does not occur please delete that application and download Link #2.
  • Continue process until the tool runs.
  • If the tool does not run from any of the links tell me about it.
:thumbsup: Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Shawn M.

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Posted 21 November 2009 - 02:33 PM

When I attempt to run TFC.exe I only see the first screen for a flash and then it disappears. This is the same thing that happens with Task Manager and when I have attempted to run the Malwarebytes .exe to install.

Edited by Shawn M., 21 November 2009 - 02:34 PM.


#4 Shawn M.

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Posted 21 November 2009 - 05:35 PM

OK I finally got into Task Manager by simply holding down some combination of CTL+ALT+DEL keys for an extended amount of time and was able to kill the Security Tools process. Previously my task manager (and every other program) was always immediately closing. I will resume with the steps.

Edited by Shawn M., 21 November 2009 - 05:35 PM.


#5 Shawn M.

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Posted 21 November 2009 - 05:53 PM

Here is the log file:

Malwarebytes' Anti-Malware 1.41
Database version: 3210
Windows 5.1.2600 Service Pack 2

11/21/2009 5:51:58 PM
mbam-log-2009-11-21 (17-51-57).txt

Scan type: Quick Scan
Objects scanned: 116321
Time elapsed: 9 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 2
Registry Data Items Infected: 4
Folders Infected: 4
Files Infected: 15

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{c2b5aab8-2183-4be7-81a6-f11493c45872} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c2b5aab8-2183-4be7-81a6-f11493c45872} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\fias4051 (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\NordBull (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\net (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\poprock (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\daqdrv (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\vuzediwil (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\84096128 (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{cc20a0e2-55d5-44f4-b132-6ee93e5f05f9}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{cc20a0e2-55d5-44f4-b132-6ee93e5f05f9}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{cc20a0e2-55d5-44f4-b132-6ee93e5f05f9}\NameServer (Trojan.DNSChanger) -> Data: 77.74.48.113 -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\84096128 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\AntiVirus Plus (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.
C:\Documents and Settings\McMahan\Start Menu\Programs\AntiVirus Plus (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.
C:\Documents and Settings\McMahan\Application Data\AntiVirus Plus (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\All Users\Application Data\84096128\84096128.exe (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\retelosi.dll.tmp (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dakowahu.dll.tmp (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\daqdrv.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\memosoka.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\tozotito.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\zanewoji.dll.tmp (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\McMahan\Local Settings\Temporary Internet Files\Content.IE5\069YH1JV\s88[1] (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\McMahan\Application Data\avp.ico (Rogue.AntiVirusPlus) -> Quarantined and deleted successfully.
C:\Documents and Settings\McMahan\Desktop\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\Documents and Settings\McMahan\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\certstore.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{7B02EF0B-A410-4938-8480-9BA26420A627}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{BB65B0FB-5712-401b-B616-E69AC55E2757}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\McMahan\Desktop\winlogon.scr (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#6 Shawn M.

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Posted 21 November 2009 - 06:06 PM

After restart it appears to be gone on the surface.

#7 rigel

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Posted 21 November 2009 - 06:21 PM

Please update and rerun the program. Post a new log.

Next please run ESET

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 Shawn M.

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Posted 23 November 2009 - 08:07 PM

Malwarebytes' Anti-Malware 1.41
Database version: 3221
Windows 5.1.2600 Service Pack 2

11/23/2009 8:07:21 PM
mbam-log-2009-11-23 (20-07-21).txt

Scan type: Quick Scan
Objects scanned: 116883
Time elapsed: 12 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 Shawn M.

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Posted 23 November 2009 - 09:46 PM

C:\WINDOWS\system32\akejumom.ini Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\system32\asanomoz.ini Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\system32\ayajavon.ini Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\system32\efefofup.ini Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\CHQNCHAR\qwtuuhv[1].htm a variant of Win32/Kryptik.BDP trojan

#10 rigel

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Posted 23 November 2009 - 09:53 PM

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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