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Cannot run malwarebytes/computer locks up


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1 reply to this topic

#1 JustinLeeA25

JustinLeeA25

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Posted 11 October 2009 - 12:23 PM

Hello -
I am here asking this question for my girlfriend. Over the past couple of days, her computer has had problems with Google redirecting her on the internet (which has since subsided). She has also had issues with running Malwarebytes - she tried to reinstall it and it gave her the error that she does not have access to the appropriate files, etc. She runs McAfee on Windows XP and it has also been disabled several times by something running on her computer. McAfee also has problems scanning her computer for viruses. In addition to all of this, it is causing her computer, mainly Mozilla, to lock up and force her to restart. I really need some help to get her computer up and running correctly again. Any information/help would be appreciated.

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#2 garmanma

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Posted 11 October 2009 - 09:58 PM

It sounds like a rootkit infection

:trumpet:

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

=============================

:flowers:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

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