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Task Manager \ Symantec Won't Work [PC Defender App?]


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2 replies to this topic

#1 ARieper

ARieper

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Posted 29 September 2009 - 01:29 AM

Evening all, about 2 weeks ago I had a malicious program called PC Defender installed on my computer, when I caught this I did a 'System Restore' via a windows restore point. Everything appeared to work and I have not had any problems until today. I noticed my computer was not working as quickly as normal so I attempted to open Task Manager and nothing would happen. I tried via CTRL ALT DEL and CTRL SHFT ESC nothing. I then opened up Windows Defender did a scan and it said it had found one problem with my C:\Windows\system32\drivers\etc\hosts file and said it would remove the file to correct the issue. Tried task manager, nothing. From this point I booted into safe mode to see if it would work then, nothing. I tried to run Norton from there as well and noticed the icons had changed (Symantec AntiVirus) and these would not run. When I am not in safe mode the Symantec folder is actually missing from the Program Files directory. At this point I have done everything that I know short of a system re-install and would like to see if anyone is kind enough in helping me out :(. I read the instructions on how to post and had one problem with the RootRepeal application, it says when I click on the 'Report' tab cannot initialize driver access violation contact author, because of this I am unable to post that report. I am running Windows 7 and not sure if this might be the issue.

Thanks in advance for the help, it is greatly appreciated.


DDS (Ver_09-09-29.01) - NTFSx86
Run by Ashton A Rieper at 0:11:21.56 on Tue 09/29/2009
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_13
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.1024.356 [GMT -6:00]

AV: Windows PC Defender *On-access scanning enabled* (Updated) {3B402978-FC99-4756-BC20-003282C713EE}
FW: Windows PC Defender *enabled* {B42A9C06-5A21-4B23-95CB-5BE99B4B703B}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\iPod Access for Windows\iPAHelper.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\SOUNDMAN.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Ashton A Rieper\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\nero\lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [Transcode360] c:\program files\transcode360\Transcode360Tray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HotSync] "c:\program files\palmsource\desktop\HotSync.exe" -AllUsers
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [BlackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mPolicies-system: ConsentPromptBehaviorUser = 2 (0x2)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

============= SERVICES / DRIVERS ===============

R2 AdobeActiveFileMonitor7.0;Adobe Active File Monitor V7;c:\program files\adobe\photoshop elements 7.0\PhotoshopElementsFileAgent.exe [2008-9-16 169312]
R2 wlidsvc;Windows Live ID Sign-in Assistant;c:\program files\common files\microsoft shared\windows live\WLIDSVC.EXE [2009-3-30 1533808]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 cpuz132;cpuz132;c:\windows\system32\drivers\cpuz132_x32.sys [2002-12-31 12672]
S3 pwdrvio;pwdrvio;c:\windows\system32\pwdrvio.sys [2009-9-7 16456]
S3 pwdspio;pwdspio;c:\windows\system32\pwdspio.sys [2009-9-7 11088]

=============== Created Last 30 ================

2009-09-28 22:29 <DIR> --d----- c:\program files\Trend Micro
2009-09-28 19:52 <DIR> --d----- c:\programdata\Office Genuine Advantage
2009-09-27 01:29 <DIR> --d----- c:\program files\iPod
2009-09-27 01:29 <DIR> --d----- c:\program files\iTunes
2009-09-21 18:10 <DIR> --dsh--- c:\users\ashton~2\appdata\roaming\Windows PC Defender
2009-09-21 18:10 <DIR> --dsh--- c:\programdata\WPCDSys
2009-09-21 18:10 <DIR> --dsh--- c:\progra~2\WPCDSys
2009-09-21 18:10 <DIR> --dsh--- c:\programdata\91e280d
2009-09-21 18:10 <DIR> --dsh--- c:\progra~2\91e280d
2009-09-20 14:43 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
2009-09-20 03:23 <DIR> --d----- c:\program files\iPhone Configuration Utility
2009-09-20 03:20 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-09-20 03:20 26,600 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-09-20 03:19 <DIR> --d----- c:\programdata\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-09-20 03:19 <DIR> --d----- c:\progra~2\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-09-07 17:08 815 a------- c:\windows\pwcmdlist.bak
2009-09-07 17:04 411,704 a------- c:\windows\system32\pwNative.exe
2009-09-07 17:04 16,456 a------- c:\windows\system32\pwdrvio.sys
2009-09-07 17:04 11,088 a------- c:\windows\system32\pwdspio.sys
2009-09-07 17:01 <DIR> --d----- c:\program files\Partition Wizard Home Edition 4.0
2009-09-05 01:54 94,208 a------- c:\windows\system32\QuickTimeVR.qtx
2009-09-05 01:54 69,632 a------- c:\windows\system32\QuickTime.qts

==================== Find3M ====================

2009-08-28 19:42 2,065,696 a------- c:\windows\system32\usbaaplrc.dll
2009-08-28 19:42 40,448 a------- c:\windows\system32\drivers\usbaapl.sys
2009-08-16 21:02 21,316 a------- c:\windows\system32\emptyregdb.dat
2009-08-16 20:34 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdFs_01_09_00.Wdf
2009-08-03 15:07 403,816 a------- c:\windows\system32\OGACheckControl.dll
2009-08-03 15:07 322,928 a------- c:\windows\system32\OGAAddin.dll
2009-08-03 15:07 230,768 a------- c:\windows\system32\OGAEXEC.exe
2009-07-13 22:56 291,294 a------- c:\windows\inf\perflib\0409\perfi.dat
2009-07-13 22:56 291,294 a------- c:\windows\inf\perflib\0409\perfh.dat
2009-07-13 22:56 31,548 a------- c:\windows\inf\perflib\0409\perfd.dat
2009-07-13 22:56 31,548 a------- c:\windows\inf\perflib\0409\perfc.dat
2009-07-13 22:41 174 a--sh--- c:\program files\desktop.ini
2009-07-13 19:26 249,408 a------- c:\windows\system32\clfs.sys
2009-07-13 19:26 101,968 a------- c:\windows\system32\consent.exe
2009-07-13 19:26 2,217,536 a------- c:\windows\system32\bootres.dll
2009-07-13 19:26 21,584 a------- c:\windows\system32\BOOTVID.DLL
2009-07-13 19:24 1,073,152 a------- c:\windows\system32\Narrator.exe
2009-07-13 19:23 5,070,848 a------- c:\windows\system32\AuthFWSnapin.dll
2009-07-13 19:22 107,008 a------- c:\windows\system32\NAPHLPR.DLL
2009-07-13 19:22 46,080 a------- c:\windows\system32\NAPCRYPT.DLL
2009-07-13 19:20 3,954,768 a------- c:\windows\system32\ntkrnlpa.exe
2009-07-13 19:20 3,899,472 a------- c:\windows\system32\ntoskrnl.exe
2009-07-13 19:20 91,728 a------- c:\windows\system32\MigAutoPlay.exe
2009-07-13 19:20 470,608 a------- c:\windows\system32\mcupdate_GenuineIntel.dll
2009-07-13 19:20 31,824 a------- c:\windows\system32\mcupdate_AuthenticAMD.dll
2009-07-13 19:20 17,488 a------- c:\windows\system32\kdusb.dll
2009-07-13 19:20 16,960 a------- c:\windows\system32\kd1394.dll
2009-07-13 19:20 15,952 a------- c:\windows\system32\kdcom.dll
2009-07-13 19:20 194,640 a------- c:\windows\system32\halmacpi.dll
2009-07-13 19:20 137,296 a------- c:\windows\system32\halacpi.dll
2009-07-13 19:20 126,976 a------- c:\windows\system32\AuthFWWizFwk.dll
2009-07-13 19:19 22,096 a------- c:\windows\system32\streamci.dll
2009-07-13 19:19 52,816 a------- c:\windows\system32\PSHED.DLL
2009-07-13 19:17 690,888 a------- c:\windows\system32\ci.dll
2009-07-13 19:17 507,568 a------- c:\windows\system32\winload.exe
2009-07-13 19:17 442,920 a------- c:\windows\system32\winresume.exe
2009-07-13 19:17 271,864 a------- c:\windows\system32\fveapi.dll
2009-07-13 19:17 249,680 a------- c:\windows\system32\bcryptprimitives.dll
2009-07-13 19:17 242,936 a------- c:\windows\system32\rsaenh.dll
2009-07-13 19:17 156,728 a------- c:\windows\system32\dssenh.dll
2009-07-13 19:17 102,448 a------- c:\windows\system32\wbem\Win32_Tpm.dll
2009-07-13 19:17 1,286,144 a------- c:\windows\system32\ntdll.dll
2009-07-13 19:17 143,936 a------- c:\windows\system32\basecsp.dll
2009-07-13 19:15 1,386,496 a------- c:\windows\system32\msxml6.dll
2009-07-13 19:14 493,568 a------- c:\windows\system32\BFE.DLL
2009-07-13 19:11 54,272 a------- c:\windows\system32\WsmRes.dll
2009-07-13 19:11 4,608 a------- c:\windows\system32\ws2help.dll
2009-07-13 19:11 12,625,408 a------- c:\windows\system32\wmploc.DLL
2009-07-13 19:11 5,120 a------- c:\windows\system32\wmi.dll
2009-07-13 19:11 2,048 a------- c:\windows\system32\wmerror.dll
2009-07-13 19:11 2,048 a------- c:\windows\system32\wbem\WmiApRes.dll
2009-07-13 19:11 6,656 a------- c:\windows\system32\wbem\WinMgmtR.dll
2009-07-13 19:11 1,536 a------- c:\windows\system32\winrsmgr.dll
2009-07-13 19:11 669,184 a------- c:\windows\system32\WFSR.dll
2009-07-13 19:10 2,560 a------- c:\windows\system32\uxlibres.dll
2009-07-13 19:10 1,164,800 a------- c:\windows\system32\UIRibbonRes.dll
2009-07-13 19:10 2,048 a------- c:\windows\system32\tzres.dll
2009-07-13 19:10 108,544 a------- c:\windows\system32\tapiui.dll
2009-07-13 19:10 7,168 a------- c:\windows\system32\spwizres.dll
2009-07-13 19:10 8,338,432 a------- c:\windows\system32\spwizimg.dll
2009-07-13 19:10 5,120 a------- c:\windows\system32\setupetw.dll
2009-07-13 19:10 2,560 a------- c:\windows\system32\sfc.dll
2009-07-13 19:10 68,608 a------- c:\windows\system32\nlsbres.dll
2009-07-13 19:08 6,917,120 a------- c:\windows\system32\NlsLexicons0c1a.dll
2009-07-13 19:07 18,944 a------- c:\windows\system32\netevent.dll
2009-07-13 19:06 48,128 a------- c:\windows\system32\mshtmler.dll
2009-07-13 19:05 3,072 a------- c:\windows\system32\icmp.dll
2009-07-13 19:05 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2009-07-13 19:05 925,184 a------- c:\windows\system32\FXSRESM.dll
2009-07-13 19:05 34,816 a------- c:\windows\system32\FXSCOMPOSERES.dll
2009-07-13 19:05 7,680 a------- c:\windows\system32\FXSEVENT.dll
2009-07-13 19:03 95,232 a------- c:\windows\system32\auditpolmsg.dll
2009-07-13 18:34 291,294 a------- c:\windows\system32\perfi009.dat
2009-07-13 18:34 291,294 a------- c:\windows\inf\perflib\0000\perfi.dat
2009-07-13 18:34 291,294 a------- c:\windows\inf\perflib\0000\perfh.dat
2009-07-13 18:34 31,548 a------- c:\windows\system32\perfd009.dat
2009-07-13 18:34 31,548 a------- c:\windows\inf\perflib\0000\perfd.dat
2009-07-13 18:34 31,548 a------- c:\windows\inf\perflib\0000\perfc.dat
2009-07-13 18:02 151,552 a------- c:\windows\system32\rdpdd.dll
2009-07-13 18:01 223,232 a------- c:\windows\system32\wksprt.exe
2009-07-13 18:01 14,848 a------- c:\windows\system32\tsddd.dll
2009-07-13 18:01 26,624 a------- c:\windows\system32\RDPREFDD.dll
2009-07-13 17:29 213,504 a------- c:\windows\system32\vmicsvc.exe
2009-07-13 17:28 47,616 a------- c:\windows\system32\vmictimeprovider.dll
2009-07-13 17:28 113,664 a------- c:\windows\system32\IcCoinstall.dll
2009-07-13 17:28 113,664 a------- c:\windows\system32\VmdCoinstall.dll
2009-07-13 17:28 116,224 a------- c:\windows\system32\VmbusCoinstaller.dll
2009-07-13 17:28 13,824 a------- c:\windows\system32\vmbuspipe.dll
2009-07-13 17:26 2,326,528 a------- c:\windows\system32\win32k.sys
2009-07-13 17:26 56,320 a------- c:\windows\system32\vga256.dll
2009-07-13 17:25 21,504 a------- c:\windows\system32\vga64k.dll
2009-07-13 17:25 10,752 a------- c:\windows\system32\vga.dll
2009-07-13 17:25 11,776 a------- c:\windows\system32\framebuf.dll
2009-07-13 17:25 293,888 a------- c:\windows\system32\atmfd.dll
2009-07-13 17:25 7,168 a------- c:\windows\system32\f3ahvoas.dll
2009-07-13 17:20 58,880 a------- c:\windows\system32\graftabl.com
2009-07-13 17:20 6,656 a------- c:\windows\system32\win.com
2009-07-13 17:15 25,088 a------- c:\windows\system32\mode.com
2009-07-13 17:15 16,384 a------- c:\windows\system32\tree.com
2009-07-13 17:15:17 A------- 20,992 c:\windows\system32\more.com
2009-06-10 15:26 9,633,792 a--shr-- c:\windows\fonts\StaticCache.dat

============= FINISH: 0:12:09.76 ===============

Attached Files



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#2 thcbytes

thcbytes

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Posted 16 October 2009 - 04:24 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://organdonor.gov/index.html

#3 thcbytes

thcbytes

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Posted 23 October 2009 - 04:08 PM

Hello.

Due to Lack of feedback, this topic is now Closed

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://organdonor.gov/index.html




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