my computer is acting weird

Hi my computer has been acting very strangely just lately, cursor moving by itself, pages not loading correctly, pop ups etc, I ran spybot, that cam up with 3 things so i got rid of them avira says nothing detected, but i tried rootkit and it said 141 discrepencies, but no idea on how to solve them can somebody help please and let me know how to tell if my computer has a virus? thankyou

Ellen

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.

Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

ok i will try that and get back to you thankyou

hold on using on my laptop not desktop had to reformat my desktop, but having more problems with laptop, running vista and will post the report log shortly

alwarebytes' Anti-Malware 1.41
Database version: 2851
Windows 6.0.6001 Service Pack 1

23/09/2009 20:39:47
mbam-log-2009-09-23 (20-39-35).txt

Scan type: Full Scan (C:\|)
Objects scanned: 370585
Time elapsed: 2 hour(s), 40 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 16
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 19
Files Infected: 34

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\explorerbar.funexplorer (Adware.DoubleD) -> No action taken.
HKEY_CLASSES_ROOT\TypeLib\{ac5ab953-ed25-4f9c-87f0-b086b0178ffa} (Adware.DoubleD) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{6160f76a-1992-4b17-a32d-0c706d159105} (Adware.DoubleD) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{25b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{25b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> No action taken.
HKEY_CLASSES_ROOT\explorerbar.funexplorer.1 (Adware.DoubleD) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{480098c6-f6ad-4c61-9b5c-2bae228a34d1} (Adware.DoubleD) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{877f3eab-4462-44df-8475-6064eafd7fbf} (Adware.DoubleD) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{35b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> No action taken.
HKEY_CLASSES_ROOT\TypeLib\{c28a0312-c403-417b-a425-a915bc0519cd} (Adware.DoubleD) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{35b8d58c-b0cb-46b0-ba64-05b3804e4e86} (Adware.DoubleD) -> No action taken.
HKEY_CURRENT_USER\{5617ECA9-488D-4BA2-8562-9710B9AB78D2} (Adware.DoubleD) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\DoubleD (Adware.DoubleD) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\DoubleD (Adware.DoubleD) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{16b6279b-9ff5-41fb-8bf9-404324f5dd1f}}_is1 (Adware.DoubleD) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c5096216-7703-409e-b85a-8a6ee7395128}}_is1 (Adware.DoubleD) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\{0ba0192d-94a5-45e3-b2b8-3ec5a1a0b5ec} (Adware.DoubleD) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\{2224e955-00e9-4613-a844-ce69fccaae91} (Adware.DoubleD) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\DoubleD (Adware.DoubleD) -> No action taken.
C:\Program Files\DoubleD\GamingHarbor Toolbar (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630 (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\Data (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\chrome (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\chrome\content (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\components (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940 (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\Data (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\chrome (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\chrome\content (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\components (Adware.DoubleD) -> No action taken.
C:\Program Files\System Search Dispatcher (Adware.DoubleD) -> No action taken.
C:\Program Files\System Search Dispatcher\1.4.1.1010 (Adware.DoubleD) -> No action taken.
C:\Program Files\System Search Dispatcher\1.4.1.1010\Data (Adware.DoubleD) -> No action taken.

Files Infected:
C:\Program Files\Media Access Startup\1.6.0.940\HPIEAddOn.dll (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\NPIEAddOn.dll (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\adwpx.exe (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\NPCommon.dll (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\unins000.dat (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\unins000.exe (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\Data\config.md (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\chrome.manifest (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\install.rdf (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\chrome\NPAddOn.jar (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\chrome\content\NPAddOn.js (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\chrome\content\NPAddOn.xul (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\components\NPFFAddOn.dll (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\components\NPFFAddOn.xpt (Adware.DoubleD) -> No action taken.
C:\Program Files\Internet Saving Optimizer\3.7.1.4630\FF\components\NPFFHelperComponent.js (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\HPCommon.dll (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\hppx.exe (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\MAHelper.exe (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\unins000.dat (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\unins000.exe (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\Data\config.md (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\chrome.manifest (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\install.rdf (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\chrome\HPAddOn.jar (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\chrome\content\HPAddOn.js (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\chrome\content\HPAddOn.xul (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\components\HPFFAddOn.dll (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\components\HPFFAddOn.xpt (Adware.DoubleD) -> No action taken.
C:\Program Files\Media Access Startup\1.6.0.940\FF\components\HPFFHelperComponent.js (Adware.DoubleD) -> No action taken.
C:\Program Files\System Search Dispatcher\1.4.1.1010\unins000.dat (Adware.DoubleD) -> No action taken.
C:\Program Files\System Search Dispatcher\1.4.1.1010\unins000.exe (Adware.DoubleD) -> No action taken.
C:\Program Files\System Search Dispatcher\1.4.1.1010\Data\eacore.mx (Adware.DoubleD) -> No action taken.
C:\Program Files\System Search Dispatcher\1.4.1.1010\Data\URLDynamic.mx (Adware.DoubleD) -> No action taken.
C:\Program Files\System Search Dispatcher\1.4.1.1010\Data\URLStatic.mx (Adware.DoubleD) -> No action taken.

Please make sure that you had Malwarebytes remove those items. And then what issues are you experiencing with the laptop?

Malware removed these items but the laptop was acting strange by randomly getting a black screen and then i would have to restart it and the cursor usually moves by itself, do i need to run anymore checks on here? Shall I run another check ?

Yes, lets run another:

Please run ATF and SAS:
Credits to Boopme

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/25/2009 at 10:46 AM

Application Version : 4.29.1002

Core Rules Database Version : 4124
Trace Rules Database Version: 2063

Scan type : Complete Scan
Total Scan Time : 01:49:16

Memory items scanned : 289
Memory threats detected : 0
Registry items scanned : 8250
Registry threats detected : 0
File items scanned : 264898
File threats detected : 49

Adware.Tracking Cookie
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@ad.yieldmanager[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@ad1.king[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@adrevolver[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@ads.audxch[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@ads.pointroll[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@adtech[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@advertising[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@advertising[3].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@adviva[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@adxpose[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@apmebf[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@at.atwola[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@atdmt[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@atwola[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@atwola[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@atwola[3].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@bs.serving-sys[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@burstnet[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@cdn5.specificclick[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@clickshift[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@collective-media[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@content.yieldmanager[3].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@doubleclick[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@e-2dj6wfl4uidjabp.stats.esomniture[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@eas.apm.emediate[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@fastclick[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@hotelscom.122.2o7[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@iacas.adbureau[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@imrworldwide[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@insightexpressai[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@media.adrevolver[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@media6degrees[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@mediaplex[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@paypal.112.2o7[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@questionmarket[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@revsci[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@serving-sys[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@specificclick[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@statcounter[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@stats.allthetopbananas[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@stats.paypal[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@statse.webtrendslive[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@tacoda[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@tacoda[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@tacoda[3].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@tradedoubler[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@uk.at.atwola[1].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@www.burstnet[2].txt
C:\Users\c\AppData\Roaming\Microsoft\Windows\Cookies\Low\c@xiti[1].txt

Are you experiencing any symptoms now?

not as much as before would this have helped? I keep getting norman security popping up saying they found a suspicious file and quarantined it.

What is this suspicious file and it's location?

C:\Program Files \Common Files \AVSMedia\MobileUploader\AVSMobileUploader.exe and diagnonsis is W32/Packed_B.A
C:\Program Files \Common Files \AVSMedia\BurnerService\AVSVideoBurner.exe and diagnosis is W32/Packed_B.A

Let's submit the files to Virus Total so that it will scan it with multiple scanners to see if it is a False Positive.

To submit a file to Virus Total:

-Go to Virus Total
-Click the Browse button and then browse to the file's location. Once there, click the file and then press open.
-Then click Send File
-Please wait for the scanner to finish processing the file.
-Once done, please copy and paste the results on this page into your next post.

how do i find the files? i cannot locate them as not sure how to do it?