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Win32/Patched virus


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#1 jonhut

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Posted 10 September 2009 - 06:02 PM

HI,

I am getting continuous warnings from AVG that IT detects Win32/patched virus. I cant seem to remove it.

I would Greatly appreciate any advice.

Thanks

jonhut
{EDIT: moved from XP to AII ~~boopme}

Edited by boopme, 10 September 2009 - 07:09 PM.


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#2 boopme

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Posted 10 September 2009 - 09:31 PM

Hello please run this and post a log.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
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#3 jonhut

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Posted 11 September 2009 - 06:03 AM

Thanks for your help Boopme.

I already have Malwarebytes installed. Can I just rename it and run it, or should I uninstall it and start from scratch?

Thanks
jonhut

#4 boopme

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Posted 11 September 2009 - 02:16 PM

Either,just if you reinstall do so in Normal mode.
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#5 jonhut

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Posted 11 September 2009 - 03:01 PM

Hi again,

I renamed MBAM and ran it. It said that it found no problems.

Here is the log:

Malwarebytes' Anti-Malware 1.40
Database version: 2774
Windows 5.1.2600 Service Pack 3

9/11/2009 3:50:46 PM
mbam-log-2009-09-11 (15-50-46).txt

Scan type: Quick Scan
Objects scanned: 104991
Time elapsed: 4 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Note: When AVG shows the warning, it says it is a "white listed critical file" that can not be removed.

Thanks
jonhut

#6 boopme

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Posted 11 September 2009 - 03:07 PM

Hi that's good let's be sure.
Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
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#7 jonhut

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Posted 11 September 2009 - 07:28 PM

Hi,

I already have Super, so I updated it and downloaded ATF.

Unfortunately, my computer won't reboot (either safe or regular).

It gives me the boot menu choices but then just keeps cycling through like its trying to boot over and over.

I only tried regular safe mode and normal boot as I don't know what the other choices do and thought I should check with you first any way.

I assume this is not good.

Thanks
jonhut

#8 boopme

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Posted 11 September 2009 - 09:18 PM

Try it again I've seen it take a few. Try a full shut down.
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#9 jonhut

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Posted 12 September 2009 - 06:37 AM

Good morning,

I tried a bunch of times but it's still doing the same thing.

F8 brings up the advanced options menu. From there I have tried safe mode, last known good config and reboot. After that it gives me the choice of starting XP or Windows recovery console. So far I have only tried XP (don't know what recovery console does).

You said to try a complete shut down. I have been just turning the power off as I have no desktop or start menu (it just keeps cycling through the various boot windows). Is there some other way I can shut it down while its doing this?

Note: In the past, I have had a problem with booting if I leave my Ipod dock plugged in but as soon as I unplug it it normally boots right up.

Do you think this is related to the Win32/patch or something else?

Thanks
Jonhut

#10 boopme

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Posted 12 September 2009 - 09:30 AM

Can you get in to safe mode with command prompt?
If you can, type C:\windows\system32\restore\rstrui.exe in to the command prompt and press return. This should allow you to run system restore to an earlier date.

BC Tutorial
How to install and use the Windows XP Recovery Console

Another option
Please download the Avira AntiVir Rescue System.
alternate download link
Place a blank CD in your burner and double-click on the rescue system package (rescuecd.exe) to burn it to a CD/DVD which you can then use to boot your computer and run a scan. For detailed instructions, refer to the Tutorial for Avira Rescue CD. [i]If you encounter problems running Avira AntiVir Rescue System, you can get further assistance at the Avira Tools Support Forum.[/

Edited by boopme, 12 September 2009 - 09:33 AM.

How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
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#11 jonhut

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Posted 13 September 2009 - 08:17 AM

Hi Boopme,

I made the Avira rescue disk on another computer and ran it on mine. Everything went fine. It said it found 6 records, 0 infections and about 1100 warnings.

Unfortunately, after I shut down (according to the tutorials instructions) the computer will still not boot (just doing the same as before).

Should I try using the recovery console now?

Thanks
jonhut

#12 boopme

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Posted 13 September 2009 - 01:20 PM

Yes it's our only option next to reformat.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#13 jonhut

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Posted 14 September 2009 - 06:15 AM

Hi,

The recovery console seems to be working. At least when I select it during start up, its stopping and waiting for further instructions.

It gives me 3 choices. 1. D:\ MiniNT, 2. D:\I386, 3:\WINDOWS. Based on the tutorial I selected 1 (Is that right?). It then shows the command prompt. I am not sure what to do next. The tutorial shows a list of commands and what they do but I don't understand them well enough to proceed on my own.

Sorry I am so helpless here (trying to learn).

Thanks again for your help and patients.

jonhut

#14 boopme

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Posted 14 September 2009 - 12:50 PM

Choose the first and hopefully we'll boot.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#15 jonhut

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Posted 14 September 2009 - 03:28 PM

I'm sorry, I don't understand.

I did choose the first one (D:\MiniNT) already and it gave me a command prompt, But I don't know what to put in as a command.

jonhut.




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