Posted 09 August 2009 - 06:46 AM
Help! I'm trying to update my iTunes from 7.5 to the latest version, but i've gone from bad to worse.
I"ve downloaded the itunessetup.exe, but after going through a few paces I get this error message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below. User source: (then there's a drop down that gives me two choices) C:\Documents and Settings\John\Local Settings\Application Data\Apple\Apple Software Update\ OR C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 220.127.116.11\
Whichever I pick, the result is the same, another error message, which says: "The path '(it repeats the path i listed above)\iTunes.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder fron which you can install the product iTunes.
When I close those boxes, i get another error message that says "The older version of iTunes cannot be removed. Contact your technical support group."
So, I'm guessing that the problem has to do with removing the old version.
I have tried going to my "Change or Remove Programs" function. But when I try to remove iTunes, I get the original error message again ("The feature you are trying to use is on a network resource that is unavailable, etc ...).
I've also tried dragging the old iTunes program files into the trash -- which has left me with no iTunes, but hasn't help me install the new version. ugh.
I am the administrator on my computer, so theoretically i should have access to everything. The computer is a Dell XPS 400 that runs Windows XP Media Center Edition. It's a home computer, which other family members also use (but i've made sure to log all of them off while attempting this upgrade).
Any ideas how I can remove the old version and install the new one?
Or who I can contact (at Apple or Dell or Microsoft) to help me figure it out?