Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

When i try to install my soundcard my computer shuts down


  • Please log in to reply
15 replies to this topic

#1 artificialname

artificialname

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:58 PM

Posted 04 August 2009 - 08:11 AM

I recently installed windows xp. I had no sound playing so installed a driver for my sound card (realtek AC 97) and it worked, no problem.

A month later, My hard disks got wiped and I am reinstalling windows xp.
This time, when I try to reinstall the driver for my sound card, the computer shuts down half way through the process. this is what happens:

I have downloaded the realtek driver from their site, (and some other sources)
I double click on the driver
it asks me if i want to install I say yes,
It unpacks some things and runs windows installer, it spends about 20 seconds installing, file names flash across the screen
It comes up with a warning "This driver has not been verified by windows...do you want to continue"
I click yes, it does some more installing, but 5 seconds later, before the install is complete the computer crashes - it automatically restarts (as in it suddenly shuts down, like there is an error, not like the driver has finished installing and is restarting in a healthy way - actually, i would not say my computer shuts down, it is more like it suddenly restarts like someone pulled the power plug out the back), and then after the restart i still have no sound driver installed.

I have tried deleting all the sound drivers in device manager and reinstalling, but the same thing happens. I have tried different sources for the driver.

Help!
I have no sound! (and can't install the driver!)

Edited by artificialname, 04 August 2009 - 08:13 AM.


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 42,956 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:58 AM

Posted 04 August 2009 - 10:29 AM

Forget the sound for a minute and disable auto reboot.

How To Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/

This should result in a readable error message, rather than a reboot.

Post the error message contents.

System manufacturer and model...or motherboard manufacturer and model (if custom-built)?

Louis

#3 andrewww

andrewww

  • Members
  • 111 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Glasgow
  • Local time:09:58 AM

Posted 04 August 2009 - 11:35 AM

Yeah do what hamluis says, i had a similar issue with sound drivers. it was a faulty mobo :thumbsup:
Lucy
C2D E6600 @ 2.4, 8GB OCZ Reaper @ 1066, 500GB Barracuda, Powercolor HD4850, Asus P5Q Pro, Corsair TX650, NZXT Lexa Blackline, Windows 7 - Build 7100, Samsung 22" Monitor

#4 artificialname

artificialname
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:58 PM

Posted 07 August 2009 - 08:14 AM

Forget the sound for a minute and disable auto reboot.

How To Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/

This should result in a readable error message, rather than a reboot.

Post the error message contents.

System manufacturer and model...or motherboard manufacturer and model (if custom-built)?

Louis


Thanks Hamluis. i turned off auto reboot, got the blue screen of death and the following error:

stop: 0x0000007e (0xc0000005, 0xf81a046d, 0xf898ca74, 0xf898c770)
portcls.sys - address f81a046d base at f81a0000, datestamp 41107f13

---------------

Any idea what to do now?

#5 hamluis

hamluis

    Moderator


  • Moderator
  • 42,956 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:58 AM

Posted 07 August 2009 - 09:25 AM

The official explanation of the error:

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

You might try this: http://support.microsoft.com/kb/950616

I suggest removing the driver currently installed...and downloading the appropriate driver from the manufacturer of your system or motherboard.

I would also remove all unnecessary drivers (prior to attempting to install the correct driver), Remove Unused Drivers and Devices - http://www.windowsnetworking.com/kbase/Win...andDevices.html

Louis

#6 artificialname

artificialname
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:58 PM

Posted 10 August 2009 - 07:36 AM

The official explanation of the error:

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

You might try this: http://support.microsoft.com/kb/950616

I suggest removing the driver currently installed...and downloading the appropriate driver from the manufacturer of your system or motherboard.

I would also remove all unnecessary drivers (prior to attempting to install the correct driver), Remove Unused Drivers and Devices - http://www.windowsnetworking.com/kbase/Win...andDevices.html

Louis


Thanks Louis
It has not worked
I did all of that - downloaded the hotfix, removed old drivers and downloaded the driver from realtek.

The first time I installed the driver it did not have any effect - when I restarted I still had no sound. The second time I installed it, it crashed and I got the Blue Screen of Death.

Any ideas? Will it help if you know my motherboard manufacturer and model? How do I find this information?

thanks.

#7 hamluis

hamluis

    Moderator


  • Moderator
  • 42,956 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:58 AM

Posted 10 August 2009 - 10:03 AM

System manufacturer (e.g. eMachines, Gateway, Dell, HP, etc.) and model (e.g. Dimension 500, T2535, Presario 123, etc.)?

Louis

#8 artificialname

artificialname
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:58 PM

Posted 11 August 2009 - 02:02 AM

System manufacturer (e.g. eMachines, Gateway, Dell, HP, etc.) and model (e.g. Dimension 500, T2535, Presario 123, etc.)?

Louis


thanks for thee xtra help.



The program "everest home edition" said
Motherboard - Acer S88m
Motherboard ID 09/20/2002-i845G-SMC192-6A69VAWIC-00
Motherboard Name Acer S88M

Front Side Bus Properties
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 100 MHz (QDR)
Effective Clock 400 MHz
Bandwidth 3200 MB/s

Memory Bus Properties
Bus Type DDR SDRAM
Bus Width 64-bit
Real Clock 133 MHz (DDR)
Effective Clock 267 MHz
Bandwidth 2133 MB/s

Chipset Bus Properties
Bus Type Intel Hub Interface
Bus Width 8-bit
Real Clock 67 MHz (QDR)
Effective Clock 267 MHz
Bandwidth 267 MB/s

Motherboard Manufacturer
Company Name Acer Inc.
Product Information http://global.acer.com/products/index.asp
BIOS Download http://global.acer.com/support/index.htm


the program "Belarc" said
System Model - no details available
Main Circuit Board b - BIOS: Award Software 6.00PG 09/20/02
processor - 2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Not hyper-threaded

"my computer", properties said, Intel pentium 4 cpu 2.4ghz 2.4 ghz, 504mb of RAM

#9 artificialname

artificialname
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:58 PM

Posted 11 August 2009 - 07:43 AM

quick update

i was just searching for something (ctrl f) on a web page, and it was not on there, so my computer "beeped". so i am getting some sound.

i still have no picture of a little speaker next to my clock.
when i start "sound recorder" from the accessory menu, it still said error: no sound device installed.

#10 hamluis

hamluis

    Moderator


  • Moderator
  • 42,956 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:58 AM

Posted 11 August 2009 - 10:36 AM

The model should be plainly visible on the exterior of the case. No need to do anything but use the eyes.

An example: T2244 for an eMachines system.

Louis

#11 artificialname

artificialname
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:58 PM

Posted 11 August 2009 - 11:01 AM

veriton 3500

#12 hamluis

hamluis

    Moderator


  • Moderator
  • 42,956 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:58 AM

Posted 11 August 2009 - 12:29 PM

Drivers at http://us.acer.com/acer/service.do?Languag...;CRC=2054404012

Go into Device Manager, click on Sound, Video, Game Controllers.

Uninstall anything that has "audio" in the description.

Then...Start/Run...type chkdsk /r (with space between k and /) and hit Enter. Type Y in response to onscreen query and hit Enter. Reboot, the chkdsk /r will run to completion and it will boot into XP once the command has done its work.

Then try to install the audio driver at the link above.

Louis

#13 artificialname

artificialname
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:58 PM

Posted 12 August 2009 - 05:57 AM

Hi Louis
I uninstalled in device manager
I ran the chkdsk /r
and installed the driver you recommended

nothing has changed.

what do you suggest now?

Edited by artificialname, 12 August 2009 - 05:57 AM.


#14 hamluis

hamluis

    Moderator


  • Moderator
  • 42,956 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:58 AM

Posted 12 August 2009 - 01:05 PM

Run the XP Sound Troubleshooter.

http://support.microsoft.com/kb/307918

Louis

#15 artificialname

artificialname
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:58 PM

Posted 13 August 2009 - 04:34 AM

Louis
You are such a champion for seeing me through this process.
Unfortunatly I still have no sound, even after running the XP sound trouble shooter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users