Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows host process (Rundll32) has stopped working


  • This topic is locked This topic is locked
2 replies to this topic

#1 geeandy

geeandy

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:56 PM

Posted 26 July 2009 - 02:43 PM

Hi, got a malware/trojan problem. Been trying to get rid of it but the problem still sticks around.
I'm running Windows Vista 32 bit. Downloaded something and ran it and the icon just disappeared. I kind of know that was a malware or trojan of some sort. I have Symantec AntiVirus 10.2.0.276 on my computer. The auto protection popped up and detected a W32.Virut.CF and a bunch Packed.Generic.233. They were cleaned by deletion by Symantec.

From that point on, Symantec would pop up every once in a while saying Auto-Protect has found Packed.Generic.233 and performed action - cleaned by deletion. Filename would be C:\Windows\SericeProfiles\LocalService\AppData\Local\Temp\VRTXXXX.tmp where XXXX are alpha numerics that varies.

In addition, when I open some directory or click on Mouse Pointers, Theme, Display Settings, etc. in Control Panel/Personalization, the following error would pop up - "Windows host process (Rundll32) has stopped working"
I googled around for that problem and some said they had that problem and it was caused by nero or their dvd rom, or some cd burning software, or some video editting software. And usually the solution is to rename some .ax files to something else. That wasn't my problem as I tried it on three of my Nero related .ax files. I'm kind of leaning towards the conclusion that it has something to do with the trojan or malware that my computer was infected with since the Rundll32 problem started to acting up since I got that W32.Virut.CF.

Symantec full system scan didn't show anything.
Ad-AwareAE full system scan showed some cookies but didn't solve the problem described above
Malwarebyte's Anti-Malware showed some Vundo, and Trojan but were not related to the one I got because they were pointing to some install files for programs that I know. Might have been just been suspicious on those files.

So I turned to HiJackThis and did a scan with a log. Could anyone help me with this and see if anything in the log could be suspiciously related from the problem described above? Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:39:58 PM, on 7/26/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wermgr.exe
C:\Windows\system32\conime.exe
C:\Program Files\Mozilla Firefox 3 Beta 5\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\DllHost.exe

R3 - URLSearchHook: Yahoo! €uš?|C - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: WebThunderBHO - {00000AAA-A363-466E-BEF5-9BB68697AA7F} - C:\Program Files\Thunder Network\WebThunder\WebThunderBHO_Now.dll (file missing)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Yahoo! €uš?|C - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [qqlive] "C:\Program Files\Tencent\QQLive\QQLiveOneClick.exe" -system_startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [NetSP - restore settings on power failure] "C:\Program Files\AT&T Global Network Client\NetSP.exe" -show
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [do_not_delete] C:\Windows\system32\do_not_delete.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: QQ游戏启动加速程序.lnk = C:\Program Files\????????\QQGAME\Accel.exe
O4 - Global Startup: AT&T Global Network Client Monitor.lnk = ?%SystemRoot%\Installer\{433657FC-710A-4A06-85FD-709C3F98D3DB}\NetGM1_89563E53ECF44E868145468A128BDC83.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Locate Spot on Map by GPS - C:\Program Files\Opanda\IExif 2.3\IExifMap.htm
O8 - Extra context menu item: View Exif/GPS/IPTC with IExif - C:\Program Files\Opanda\IExif 2.3\IExifCom.htm
O8 - Extra context menu item: 添加到QQ表情 - C:\Program Files\Tencent\QQ\AddEmotion.htm
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O15 - Trusted Zone: http://cache.tv.qq.com (HKLM)
O15 - Trusted Zone: http://qqlivecaption.qq.com (HKLM)
O15 - Trusted Zone: http://qqlivehabit.qq.com (HKLM)
O15 - Trusted Zone: http://qqlivesearch.qq.com (HKLM)
O15 - Trusted Zone: http://video_1.qq.com (HKLM)
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {05F5F404-7C24-4B39-B5CC-340CEDEB9C0D} (PhotoDrawEx Class) - http://imgcache.qq.com/qzone/client/photo/...PhotoDrawEx.cab
O16 - DPF: {1DABF8D5-8430-4985-9B7F-A30E53D709B3} (InstallHelper Class) - http://cache.tv.qq.com/qqlive_ocx/QQLiveInstaller.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {654921BB-4DEA-41C7-BA97-9A1A5CDA9C72} (Uploader Control) - http://photo.163.com/photo/bin/Uploader.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://geeandy83.spaces.live.com/PhotoUplo...nPUplden-us.cab
O16 - DPF: {8686F2A6-DC01-4E8F-BDE3-DCC7DBBAD6AE} (163Uploader Control) - http://photo.163.com/163Uploader.cab
O16 - DPF: {AC414988-E5BB-4C2C-873B-EA53D2F3D23A} (CCTVUpdateInstall) - http://t.live.cctv.com/ieocx/CCTVUpdateInstall.dll
O16 - DPF: {C728DAB8-FDF5-4CD7-89DD-879D25794C77} (KooPlayer Control) - http://tv.cctv.com/Library/soushi/p2p/img/CCTVKooPlayer.ocx
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5A9323A9-8B15-43A6-A92B-7739CB5014C5}: NameServer = 9.0.8.1,9.0.9.1
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: AT&T Network Configuration Service (netcfgsvr) - AT&T - C:\Program Files\AT&T Global Network Client\netcfgsvr.exe
O23 - Service: AT&T Global Network Client Service (NetClientSvc) - AT&T - C:\Program Files\AT&T Global Network Client\NetClientSvc.exe
O23 - Service: NetLogSvc - AT&T - C:\PROGRA~1\AT&TGL~1\NETLOG~1.EXE
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9378 bytes

BC AdBot (Login to Remove)

 


#2 Net_Surfer

Net_Surfer

  • Banned
  • 2,154 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:56 AM

Posted 05 August 2009 - 03:57 AM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 33,328 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:56 PM

Posted 13 August 2009 - 01:08 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SuperAntiSpyware, SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users