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Comp isn't recognizing headphones


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#1 owner16

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Posted 14 July 2009 - 03:30 PM

http://img199.imageshack.us/i/36596055.png/

i run windows XP on my HP and i just recently system recovered,and ran a scan which found a couple trojans. and now my comp won't recognize my headphones, and when i get a beep from my computer if i try to select the headphones, along with an error message as follows: Access violation at address 0040C718 in module 'ALCWZRD.EXE'. Read of address 00000000.

halp.

Edited by owner16, 14 July 2009 - 03:30 PM.


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#2 Orange Blossom

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Posted 14 July 2009 - 04:57 PM

Hello,

You have a topic in the HiJack This forum posted on the same issue here: http://www.bleepingcomputer.com/forums/t/241367/hijackthis-logsound-doesnt-work/ We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

Because you have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

If you are still experiencing this issue once you have been declared clean, please send a Private Message to a moderator to reopen this topic.

Orange Blossom :thumbsup:

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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