Hello,
I am moving this topic from the AntiVirus forum to the Am I Infected forum. There are infections that prevent security programs from opening, updating, or running. These generally cannot be resolved outside the HiJack This forum. Given that, I'd suggest the following.
Please perform the following scan:
- Download DDS by sUBs from one of the following links. Save it to your desktop.
- Double click on the DDS icon, allow it to run.
- A small box will open, with an explanation about the tool. No input is needed, the scan is running.
- Notepad will open with the results, click no to the Optional_Scan
- Follow the instructions that pop up for posting the results.
- Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. If you cannot disable it, which you cannot in your case, tell the AV to allow the program to run. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control
HERENow start a
NEW TOPIC and post it
==>HERE<==- Follow the instructions that pop upped up for posting the results when the DDS scan completed.
- Close the program window, and delete the program from your desktop.
Be sure to include a good description of your issues in the body of the post.
If you cannot produce the DDS logs, then post back here and we will provide you with further instructions.
Orange Blossom