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Firefox and IE Crashing Constantly [Moved]


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#1 Shorty24

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Posted 17 June 2009 - 02:37 PM

I have a Dell Optiplex running Windows XP Pro SP3, running Symantec Endpoint Protection, and I have the most up-to-date windows updates, and IE and Firefox browsers.

The browsers are my problem. They both will work for a little bit and then crash. Not just one crash but 4-10 times in the span of a few minutes, on all types of sites (facebook, google searches, yahoo mail, ebay, etc). Im pretty much on my last nerve and very frustrated with this problem. It has been going on for about a week now.

Here is a list of what I have done to try and fix the problem:
Uninstalled and reinstalled both
Updated Java (it is enabled in both)

I have pasted just a few of the Event Error logs. Now keep in mind that this list can go on and on but this is just from Monday and Tuesday:

Faulting application explorer.exe, version 6.0.2900.5512, faulting module shell32.dll, version 6.0.2900.5622, fault address 0x001f1027.
Faulting application firefox.exe, version 1.9.0.3439, faulting module xul.dll, version 1.9.0.3439, fault address 0x001b2015.
Faulting application firefox.exe, version 1.9.0.3439, faulting module xul.dll, version 1.9.0.3439, fault address 0x001b2015.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jscript.dll, version 5.8.6001.18702, fault address 0x00029e4c.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.18783, fault address 0x001bb8e7.
Fault bucket 1180947459.
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Fault bucket 1180947459.
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x04826100.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00011689.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jscript.dll, version 5.8.6001.18702, fault address 0x00020386.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jscript.dll, version 5.8.6001.18702, fault address 0x00023579.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.5512, fault address 0x00018098.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10b.ocx, version 10.0.22.87, fault address 0x001a67c4.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module urlmon.dll, version 8.0.6001.18777, fault address 0x000071be.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jscript.dll, version 5.8.6001.18702, fault address 0x0001e57c.

Any help would be appreciated.

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#2 Alex_Computer

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Posted 17 June 2009 - 08:31 PM

Symantec is known to not be the best in catching malware that might come into your system. I would try running Malwarebytes Anti-Malware and see if that finds anything. Download it from here: http://www.malwarebytes.org. Please then post its log back here! Thanks

#3 Shorty24

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Posted 18 June 2009 - 08:15 AM

Will do. Thanks

#4 Alex_Computer

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Posted 18 June 2009 - 10:02 AM

Will do. Thanks



Make sure you post back it's log so we will know what to do from there

#5 Shorty24

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Posted 18 June 2009 - 10:31 AM

I will. I talked to the the previous owner of the computer and they said that Windows Defender on the computer will that do the same thing as the software you want me to download?

#6 Alex_Computer

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Posted 18 June 2009 - 10:40 AM

No, Malwarebytes provides a much more detailed scan and it picks up a lot more malware then Windows Defender does. So yes, please run.

#7 Shorty24

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Posted 18 June 2009 - 10:54 AM

Sounds good. I will let you know tonight or tomorrow.

I have been doing so much searching about this problem and what it might be and it is so confusing. I'm not computer illerate but don't much about these things. You said that Symantec Endpoint Protection is not good for malware but is it good for the virus's, trojan's etc?

I will now have Endpoint, Windows defender, malware program and I'm going to add the Windows Server pack 3 for a firewall will I be in good shape as far as protection in the future?

#8 Alex_Computer

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Posted 18 June 2009 - 11:07 AM

Viruses, Trojans, and all of that stuff are considered Malware. Malware is just an overall term for the the types of malicious software. Symantec is known to let a lot of stuff go by.

To stay in good protection, always make sure that you have the latest updates by turning on Automatic Updates. And the biggest thing is just to practice safe browsing.

Dont forget to post the malwarebytes log!

#9 Shorty24

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Posted 18 June 2009 - 07:00 PM

I downloaded the malware software you suggested. the scan started and I came back to check on the status and I received a stop error.

Memory Management
Stop: 0x0000001A (0x00000781, 0xC06C6828, 0x00000000, 0xECC94000)

When I restarted the computer I was instructed by the stop error windows website to run the Dell Driver Reset tool and received no errors from that scan.

I will try the malware scan again but I'm thinking that I will need to do a full rebuild.

#10 Alex_Computer

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Posted 18 June 2009 - 07:02 PM

Yes, please try the scan again. Something just might have went wrong in the process.

Thanks,
Alex

#11 Shorty24

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Posted 18 June 2009 - 07:06 PM

Went to rerun scan and received this:
vb Accelerator SGrid II Control run time error '0' - Clicked ok received
Malwarebytes' Anti-Malware Run Time error 440 automation error - clicked ok and nothing happens. won't let me run the scan again

#12 Shorty24

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Posted 18 June 2009 - 07:40 PM

I guessing i should I unistall the current version i have first right?

If so i went to add or remove programs and it is not there but i found a unins000 setup/uninstall in the programs folder on the hard drive in the malware folder. is that the same thing?

When renaming the the install file there is no .exe extension should i add it or just rename what is there without the .exe?
Can i reuse the install file I downloaded earlier?

#13 Alex_Computer

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Posted 18 June 2009 - 07:57 PM

Yes please reinstall Malwarebytes. Please dont delete or uninstall any drivers. Please rename it to ZZtoy.exe. Dont worry about the end part.

#14 Shorty24

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Posted 18 June 2009 - 08:06 PM

what about the TDSSserv.sys?

so don't uninstall the previous version? Just rename the original install program

#15 Orange Blossom

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Posted 18 June 2009 - 09:15 PM

Hello Shorty24,

I am moving this topic to the Am I Infected forum as it has veered in that direction. I wish to apprise you of this topic: http://www.bleepingcomputer.com/forums/t/182397/am-i-infected-what-do-i-do-how-do-i-get-help-who-is-helping-me/ which discusses who you may trust when it comes to advice concerning infections.

There is absolutely nothing at this point that suggests you have an infection related to TDSSserv.sys as Alex suggested.

Please wait for further assistance from someone with more knowledge on this subject than I.

Orange Blossom :thumbsup:

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