Hi shady pines ma
Please don't be upset with your mother for getting the latest version of Java--that isn't the problem and in fact it is highly recommended to keep the latest version of Java and get rid of the old ones as hard to remove infections are know to get in thru vulnerablities of old Java versions. As a matter of fact a new version came out a few days ago so you need to get Java up to version 6 update 13.
You didn't mention cleaning out the Java cache--this will often help with Java game applet problems. I keep a copy of ATF Cleaner on my desktop just for this purpose--it clears the cache very quickly, just be sure to have your browser closed beforehand. http://www.softpedia.com/get/Security/Secu...F-Cleaner.shtml
Pogo will recommend clearing your Java cache and Temporary Internet Files--the others you don't have to clean unless you want to.
If you've been using an older version of Java there are some cache folders that ATF won't clean, so you might need to try the much more powerful CCleaner that will. http://www.ccleaner.com/
CCleaner will clean more than I think is necessary, so be careful--you can get by with just having it clean browser cache, temp files and Java cache. The only reason I use it is because it will also clean index.dat in IE's cache and the old Java cache.
Is your mother a member of Club Pogo or does she have a free account? If a free account I would suggest she find another place to play her games. I have a free account and was addicted to Dominoes, but I've about given up playing there for two reasons. First is that the Pogo programmers have changed something about how they serve ads. I think they are using Flash where they hadn't before or newer Flash technology that my older computer can't handle. When a game ends the ad that is supposed to appear between games may or may not load--usually not--and then the game table applet will crash and in the first IE window that shows the rooms, there is always the same error message. But not long after this started I got a guest pass to Club Pogo and I had no problems--that is how I knew it was something to do with ads, since play is ad free for Club Pogo members. As soon as the guest pass expired the problems were back again.
I had been using a software that blocked some ads--I disabled it and then uninstalled it--but the problem still exists. So for the most part I can't play a series of games.
The second reason is that they have changed the quality of their ads. It used to be that they used only tasteful ads, but the last time I played they were ads of a deceptive nature--false notices that you had won a contest, etc. and those very irritating flashing ads. Those are the kind that can carry infection, so I've lost trust in Pogo. I'll really miss their domino game as there isn't an alternative I've found that I like as much.
AOL games is a pretty fair alternative:http://www.games.com/browse-games/all/
I've even constructed an Avatar that almost really looks like me.
MSN is also a safe site where you can play against real people:http://zone.msn.com/en/root/gamebrowser?pl...e=1&genre=0
I don't like it as well because they want too much info just to join up and then they pick your opponents for you. I like being able to pick my own table.
Be careful of other sites as they can easily spread malware or adware.
If your mother is a member of Club Pogo, then have a look around Pogo's support page--and if no satisfaction, email them:http://eapogo.custhelp.com/cgi-bin/eapogo....?p_sid=hU6DHmuj
Good luck with it--I hope you mother can get back to playing games she can enjoy. Now I'm off to AOL to play some spades.
P.S. AOL is also Java based. Both Pogo and AOL are a little buggy for me, but if you have the same problem of Java not being found at AOL, then you will know there is a more serious problem. MSN is ActiveX based, so you might have no other choice as an alternative.