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start up is deadly slow and IE mostly unresponsive


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5 replies to this topic

#1 mgdad

mgdad

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  • Local time:11:38 PM

Posted 22 March 2009 - 10:07 AM

Was infected a few days ago with rogue malware.... now laptop is almost completely unresponsive and programs become unresponsive. Copy of DDS Notepad is below.



DDS (Ver_09-03-16.01) - NTFSx86
Run by michael.gass at 11:02:26.93 on Sun 03/22/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.2.1033.18.1015.506 [GMT -4:00]


============== Running Processes ===============

C:\WINDOWS\System32\svchost.exe -k Cognizance
C:\WINDOWS\system32\svchost -k DcomLaunch
c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Intel\AMT\atchksrv.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
c:\WINDOWS\system32\ifxspmgt.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINDOWS\system32\nbsdvtsvc.exe
c:\WINDOWS\system32\IfxPsdSv.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\rsosvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\AMT\UNS.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\HPQ\Shared\Sierra Wireless\Win32\Unicode\SWIHPWMI.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Hewlett-Packard\IAM\bin\asghost.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\AMT\atchk.exe
C:\WINDOWS\system32\AccelerometerSt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UdaterUI.exe
C:\Program Files\Network Associates\Common Framework\McTray.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
c:\Program Files\Hewlett-Packard\Embedded Security Software\PSDrt.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Documents and Settings\michael.gass\Desktop\dds.scr
C:\WINDOWS\system32\taskmgr.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uWindow Title = Microsoft Internet Explorer provided by Rogers Communications Inc
uStart Page = hxxp://google.com/
mDefault_Page_URL = hxxp://142.146.40.109
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.1.807.1746\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Credential Manager for HP ProtectTools: {df21f1db-80c6-11d3-9483-b03d0ec10000} - c:\program files\hewlett-packard\iam\bin\ItIEAddIn.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [RIMDeviceManager] "c:\program files\common files\research in motion\rimdevicemanager\RIMDeviceManager.exe" -RunServer
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [atchk] "c:\program files\intel\amt\atchk.exe"
mRun: [AccelerometerSysTrayApplet] c:\windows\system32\AccelerometerSt.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ShStatEXE] "c:\program files\network associates\virusscan\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\network associates\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [<NO NAME>]
mRun: [PTHOSTTR] c:\program files\hewlett-packard\hp protecttools security manager\PTHOSTTR.EXE /Start
mRun: [CognizanceTS] rundll32.exe c:\progra~1\hewlet~1\iam\bin\ASTSVCC.dll,RegisterModule
mRun: [IFXSPMGT] c:\windows\system32\ifxspmgt.exe /NotifyLogon
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
dRunOnce: [WUAppSetup] c:\program files\common files\logishrd\WUApp32.exe -v 0x046d -p 0x0990 -f video -m logitech -d 11.80.1048.0
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\etrust~1.lnk - c:\windows\RunHide.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{3e5562ed-69ab-4cec-91e2-64e18ec5acc6}\Icon3E5562ED7.ico
uPolicies-explorer: DisablePersonalDirChange = 1 (0x1)
uPolicies-explorer: NoStartMenuMyMusic = 1 (0x1)
uPolicies-explorer: NoSMMyPictures = 1 (0x1)
uPolicies-explorer: NoSMBalloonTip = 1 (0x1)
uPolicies-explorer: ForceStartMenuLogOff = 1 (0x1)
uPolicies-explorer: NoWelcomeScreen = 1 (0x1)
uPolicies-explorer: DisallowCpl = 1 (0x1)
uPolicies-explorer: NoWindowsUpdate = 1 (0x1)
uPolicies-explorer: DisallowRun = 1 (0x1)
uPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
uPolicies-disallowrun: 1 = bckgzm.exe
uPolicies-disallowrun: 2 = boclient.exe
uPolicies-disallowrun: 3 = bonzbdy.exe
uPolicies-disallowrun: 4 = chkrzm.exe
uPolicies-disallowrun: 5 = finally.reg
uPolicies-disallowrun: 6 = freecell.exe
uPolicies-disallowrun: 7 = gnutella.exe
uPolicies-disallowrun: 8 = hrtzzm.exe
uPolicies-disallowrun: 9 = kazaa.exe
uPolicies-disallowrun: 10 = mshearts.exe
uPolicies-disallowrun: 11 = napster.exe
uPolicies-disallowrun: 12 = pinball.exe
uPolicies-disallowrun: 13 = radiospy.exe
uPolicies-disallowrun: 14 = rvsezm.exe
uPolicies-disallowrun: 15 = shvlzm.exe
uPolicies-disallowrun: 16 = sol.exe
uPolicies-disallowrun: 17 = spider.exe
uPolicies-disallowrun: 18 = winmine.exe
uPolicies-disallowrun: 19 = winmx.exe
uPolicies-system: Wallpaper = c:\xprss\wallpaper\XPRSS.htm
uPolicies-system: WallpaperStyle = 0
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
mPolicies-system: MaxGPOScriptWait = 2400 (0x960)
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: HalogenSoftware.com
Trusted Zone: HEWITT.COM
Trusted Zone: itpmowss
Trusted Zone: mphro.com\*.rogers
Trusted Zone: Rapid
Trusted Zone: Rapid.rogers.com
Trusted Zone: rogers.ca\rci
Trusted Zone: rogers.com\*.myhr.rci
Trusted Zone: rogers.com\crossroads.net.wireless
Trusted Zone: rogers.com\itolls
Trusted Zone: rogers.com\itpmowss
Trusted Zone: rogers.com\ossjunction.net.wireless
Trusted Zone: rogers.com\ossjunction.osn.net.wireless
Trusted Zone: rogers.com\rcilx030
Trusted Zone: rogers.com\rcilx031
Trusted Zone: rogers.com\rsohp013
Trusted Zone: rogers.com\web-dev.net.wireless
Trusted Zone: rsohp043
Trusted Zone: RSSESNITAPWA
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - hxxp://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scan8/oscan8.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1229974045845
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFECAFE-0013-0001-0028-ABCDEFABCDEF}
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - hxxp://www.phreik.com/controls/msnchat45.cab
TCP: {2BCD3AE7-8EDF-4CA1-B19D-6AA397B95679} = 218.93.202.110,218.93.202.111
TCP: {8A5D29DA-BE73-4D2C-93FC-68149145137A} = 218.93.202.110,218.93.202.111
TCP: {9CB0EB41-EC49-4179-BBDA-BB188B40EA3B} = 218.93.202.110,218.93.202.111
TCP: {AAB4214D-BFCF-47EB-A6EA-19CE1B2C2CEF} = 218.93.202.110,218.93.202.111
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: DeviceNP - DeviceNP.dll
Notify: igfxcui - igfxdev.dll
Notify: OneCard - c:\program files\hewlett-packard\iam\bin\ASWLNPkg.dll
AppInit_DLLs: APSHook.dll vqfqff.dll
LSA: Notification Packages = SbHpNp scecli ASWLNPkg

============= SERVICES / DRIVERS ===============

R0 SafeBoot;SafeBoot;c:\windows\system32\drivers\SafeBoot.sys [2007-8-14 101167]
R0 SbAlg;SbAlg;c:\windows\system32\drivers\SbAlg.sys [2006-10-9 44720]
R0 SbFsLock;SbFsLock;c:\windows\system32\drivers\SbFsLock.sys [2007-6-14 13184]
R1 NaiAvTdi1;NaiAvTdi1;c:\windows\system32\drivers\mvstdi5x.sys [2007-9-11 59904]
R1 PersonalSecureDrive;PersonalSecureDrive;c:\windows\system32\drivers\psd.sys [2007-7-24 38816]
R1 RsvLock;RsvLock;c:\windows\system32\drivers\rsvlock.sys [2007-8-14 5840]
R2 ASChannel;Local Communication Channel;c:\windows\system32\svchost.exe -k Cognizance [2004-8-4 14336]
R2 HpFkCryptService;Drive Encryption Service;c:\program files\hewlett-packard\drive encryption\HpFkCrypt.exe [2007-9-6 221184]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\network associates\common framework\FrameworkService.exe [2007-9-11 103744]
R2 McShield;Network Associates McShield;c:\program files\network associates\virusscan\mcshield.exe [2007-11-26 221191]
R2 McTaskManager;Network Associates Task Manager;c:\program files\network associates\virusscan\vstskmgr.exe [2007-11-26 29184]
R2 nbsdvt;nbsdvt;c:\windows\system32\nbsdvtsvc.exe [2009-1-5 576000]
R2 rsosvc;RSO Service;c:\windows\system32\rsosvc.exe [2007-9-11 208384]
R2 SWIHPWMI;SWIHPWMI;c:\program files\hpq\shared\sierra wireless\win32\unicode\SWIHPWMI.exe [2006-12-4 292384]
R2 UNS;Intel® Active Management Technology User Notification Service;c:\program files\intel\amt\UNS.EXE [2007-9-5 1489688]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2009-3-14 193840]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2007-9-5 41216]
R3 NaiAvFilter1;NaiAvFilter1;c:\windows\system32\drivers\naiavf5x.sys [2007-9-11 117024]
R3 rismc32;RICOH Smart Card Reader;c:\windows\system32\drivers\rismc32.sys [2007-9-5 47616]
S2 ASBroker;Logon Session Broker;c:\windows\system32\svchost.exe -k Cognizance [2004-8-4 14336]
S2 schdlsvc;RSS Scheduler;c:\windows\system32\schdlsv.exe --> c:\windows\system32\schdlsv.exe [?]
S3 DAMDrv;DAMDrv;c:\windows\system32\drivers\DAMDrv.sys [2008-2-19 30008]
S3 FLCDLOCK;HP ProtectTools Device Locking / Auditing;c:\windows\system32\flcdlock.exe [2007-6-8 172131]
S3 HP24X;HP PC Card Smart Card Reader;c:\windows\system32\drivers\HP24X.sys [2007-9-5 33024]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-3-21 38496]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2003-4-4 32512]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2003-8-28 189792]

============== File Associations ===============

VBEFile=%SystemRoot%\System32\CScript.exe //Nologo "%1" %*

=============== Created Last 30 ================

2009-03-22 08:58 <DIR> --d----- c:\program files\Trend Micro
2009-03-21 20:35 <DIR> --d----- c:\docume~1\michae~1.gas\applic~1\HouseCall 6.6
2009-03-21 20:14 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-21 20:14 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-21 20:14 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-17 07:44 <DIR> --d----- c:\documents and settings\michael.gass\jmeeting
2009-03-16 07:29 168,448 a------- c:\windows\system32\unrar.dll
2009-03-16 07:29 839,680 a------- c:\windows\system32\lameACM.acm
2009-03-16 07:29 118,784 a------- c:\windows\system32\ac3acm.acm
2009-03-16 07:29 414 a------- c:\windows\system32\lame_acm.xml
2009-03-16 07:29 795,648 a------- c:\windows\system32\xvidcore.dll
2009-03-16 07:29 217,088 a------- c:\windows\system32\yv12vfw.dll
2009-03-16 07:29 130,048 a------- c:\windows\system32\xvidvfw.dll
2009-03-16 07:29 67,584 a------- c:\windows\system32\ff_vfw.dll
2009-03-16 07:29 547 a------- c:\windows\system32\ff_vfw.dll.manifest
2009-03-16 07:29 60,273 a------- c:\windows\system32\pthreadGC2.dll
2009-03-16 07:29 <DIR> --d----- c:\program files\K-Lite Codec Pack
2009-03-16 07:18 <DIR> --d----- C:\DECCHECK
2009-03-15 10:10 3,634,688 a------- c:\windows\system32\drivers\NETw5x32.sys
2009-03-15 10:10 2,756,608 a------- c:\windows\system32\NETw5r32.dll
2009-03-15 10:10 663,552 a------- c:\windows\system32\NETw5c32.dll
2009-03-14 20:12 <DIR> --d----- C:\DRIVERS
2009-03-14 19:55 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_HpqKbFiltr_01005.Wdf
2009-03-14 19:55 0 a---h--- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2009-03-14 19:54 1,419,232 a------- c:\windows\system32\wdfcoinstaller01005.dll
2009-03-14 19:54 16,768 a------- c:\windows\system32\drivers\HpqKbFiltr.sys
2009-03-14 19:41 <DIR> --d----- c:\windows\pss
2009-03-10 11:20 <DIR> --d----- c:\windows\tracing
2009-03-02 00:52 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kaspersky Lab Setup Files
2009-02-25 10:23 119,296 a------- c:\windows\bitsadmin.exe
2009-02-21 18:38 <DIR> --d----- c:\documents and settings\michael.gass\.housecall6.6
2009-02-21 14:14 <DIR> --d----- c:\docume~1\michae~1.gas\applic~1\Malwarebytes
2009-02-21 14:14 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-02-21 13:42 24,576 a------- c:\windows\system32\stu2.exe

==================== Find3M ====================

2009-03-19 08:56 0 a------- c:\windows\system32\drivers\lvuvc.hs
2009-03-19 08:56 0 a------- c:\windows\system32\drivers\logiflt.iad
2009-02-21 18:35 410,984 a------- c:\windows\system32\deploytk.dll
2008-10-20 17:05 21,032 a------- c:\docume~1\michae~1.gas\applic~1\GDIPFONTCACHEV1.DAT
2005-11-23 20:32 1,341 ac------ c:\documents and settings\michael.gass\regtools.vbs

============= FINISH: 11:02:50.15 ===============

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#2 Jat90

Jat90

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  • Local time:04:38 AM

Posted 22 March 2009 - 10:52 AM

Hello, mgdad

Welcome to the Bleeping Computer Forums. My name is Jat, and I will be helping you with your situation.

If you do not make a reply in 5 days, we will have to close your topic.


You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.


I need some time to look over your log, I will post back soon.
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#3 mgdad

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Posted 22 March 2009 - 11:53 AM

Thank-you Jat90. Await your response.

#4 Jat90

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Posted 25 March 2009 - 02:31 AM

Hello, sorry for the delay.

MBAM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

Gmer

Please download gmer.zip and save to your desktop.
  • Extract (unzip) the file to its own folder such as C:\Gmer. (Click here for information on how to do this if not sure.)
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.
  • Click on this link to see a list of programs that should be disabled.
  • Double-click on gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • You may be prompted to scan immediately if GMER detects rootkit activity.
  • If you are prompted to scan your system click "Yes" to begin the scan.
  • If not prompted, click the "Rootkit/Malware" tab.
  • On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  • Select all drives that are connected to your system to be scanned.
  • Click the Scan button to begin. (Please be patient as it can take some time to complete)
  • When the scan is finished, click Save to save the scan results to your Desktop.
  • Save the file as gmer.log and copy/paste the contents in your next reply.
  • Exit GMER and re-enable all active protection when done.
ReScan

Please rescan with DDS and post DDS.txt


In your next reply, please post:
  • MBAM log
  • Gmer log
  • DDS log

- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#5 Jat90

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Posted 28 March 2009 - 02:11 PM

Hello,

are you still there?
- Jat90 -

If I have not responded to you within 24 hours, then please feel free to send me a message.

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#6 teacup61

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Posted 31 March 2009 - 04:06 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?




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