Hello and welcome. we can do a couple of things to fix you up.
First Font capture probably isn't malware but lost or misplaced fonts. What version of Adobe Reader and Acrobat are running?
Delete the temporary files that Acrobat or Reader creates, and then install the update or upgrade.
Acrobat 6.0 and Adobe Reader 6.0 may not delete the temporary files that they create during normal processes, such as filling in forms. Because Acrobat and Reader check temporary files at startup, an excess of temporary files can cause a long delay during startup or appear to be a freeze.
To delete temporary files:
1. Choose Start > Run
, and type command in the Open text box. Click OK.
the following commands and press Enter after each
command:c:cd\del acr*.tmp /s
Note: Many lines of text will fill the Command.com window as this process runs. Wait for the process to complete (when the text has stopped for about 10 seconds), and then continue to the next step.
3. Type exit
to close the Command.com window.
NOW open Control Panel and Uninstall all
Adobe Actobat and Reader programs. Reboot.
Go to http://get.adobe.com/reader/otherversions/
... Select your OS and Language
Install Adobe Reader 9
NOTE: Be sure to UN check the box in front of Free Google Toolbar
would get an error message about a file on startup called rhwyxjfe.dll
To resolve this, download Autoruns
, search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click HERE
if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe
to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready
at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete
your computer and see if the startup error returns.
Next run MBAM:
Please download Malwarebytes Anti-Malware
(v1.32) and save it to your desktop.alternate download link 1alternate download link 2If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
- Make sure you are connected to the Internet.
- Double-click on mbam-setup.exe to install the application.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
- If an update is found, the program will automatically update itself.
- Press the OK button to close that box and continue.
- If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
- Make sure the "Perform Quick Scan" option is selected.
- Then click on the Scan button.
- If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
- The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
- When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
- Click on the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked, and click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply and exit MBAM.