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DVD Burner and SPTI issues in XP Home Edition SP3


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#1 eckoman

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Posted 12 February 2009 - 10:00 AM

Hey all,

I have an LG GH22LP20 DVD Burner on a Qaud Core Intel cpu running XP home SP3. I have always been able to use programs like Nero, ImgBurn, and DVDFab under the restricted access "User" account, despite the fact they require the SPTI. I've been able to rip and burn from this account for as long as I had the computer.

Today, I decided for the heck of it to run the "LG ODD Firmware update" program. It found an update and told me what to do and ran it. It was LG Electronics GH22LP20
Firmware Version v1.02 "Improved Writing stratagy" was what it said. I thought "why not" since it's always been a little slow at getting up to speed on burner and rips using most imgburn and the like.

Anyways, after this, Nothing will recognize the DVD Burner in user mode. Imgburn says "Access Denied" and You need administrator privileges to use SPTI. Also, after I installed the firmware, some of my ASUS auto power settings (I forgot the name) got messed up and turned off. I was able to do system restore to get that back to normal.

However, no matter what I do, it will not recognize the burners now under the "User" restricted access mode. I know it would before, as I had 300+ gigs of crap on my drive I've gotten on there under the user account using these very programs that now recognize nothing.

They all seem to work under the "Owner" account that has admin privileges, but I have no interest in using that account all the time. I'd like to restore it so these programs can find the DVD Burner and use it under the restricted access "User" account.

I have no idea why it can't find the SPTI anymore, what it did or why these programs no find the DVD Burner work under User mode. I've un-installed and re-installed most of them to no avail.

Here is one of my old ImgBurn logs, from a few weeks ago. This was done under the restricted access "User" mode. It successfully initialized the SPTI and found the devices, and it successfully burned stuff too, as you can see.


I 10:04:58 ImgBurn Version 2.4.2.0 started!
I 10:04:58 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)
I 10:04:58 Total Physical Memory: 2,096,096 KB - Available: 1,410,336 KB
I 10:04:58 Initialising SPTI...
I 10:04:58 Searching for SCSI / ATAPI devices...
E 10:04:58 Failed to check for ImgBurn update!
I 10:04:58 Found 1 DVD±RW/RAM!
I 10:05:39 Operation Started!
I 10:05:39 Source File: C:\Documents and Settings\User\My Documents\DVDFab\Fan Films\RHPISO\RHP.iso
I 10:05:39 Source File Sectors: 444,416 (MODE1/2048)
I 10:05:39 Source File Size: 910,163,968 bytes
I 10:05:39 Source File Volume Identifier: A Rock And A Hard Place
I 10:05:39 Source File Volume Set Identifier: 398656a2 A Rock And A Hard Place
I 10:05:39 Source File Application Identifier: SONIC SOLUTIONS IMAGESCRIPT
I 10:05:39 Source File Implementation Identifier: Adobe Encore DVD
I 10:05:39 Source File File System(s): ISO9660, UDF (1.02)
I 10:05:39 Destination Device: [4:0:0] HL-DT-ST DVD-RAM GH22LP20 1.00 (D:) (SCSI)
I 10:05:39 Destination Media Type: DVD-R (Disc ID: RITEKF1) (Speeds: 4x, 8x, 12x, 16x)
I 10:05:39 Destination Media Sectors: 2,297,888
I 10:05:39 Write Mode: DVD
I 10:05:39 Write Type: DAO
I 10:05:39 Write Speed: 8x
I 10:05:39 Link Size: Auto
I 10:05:39 Test Mode: No
I 10:05:39 OPC: No
I 10:05:39 BURN-Proof: Enabled
I 10:05:39 Filling Buffer... (40 MB)
I 10:05:40 Writing LeadIn...
I 10:06:03 Writing Session 1 of 1... (1 Track, LBA: 0 - 444415)
I 10:06:03 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 444415)
I 10:08:49 Synchronising Cache...
I 10:09:53 Exporting Graph Data...
I 10:09:53 Graph Data File: C:\Documents and Settings\User\Application Data\ImgBurn\Graph Data Files\HL-DT-ST_DVD-RAM_GH22LP20_1.00_WEDNESDAY-JANUARY-21-2009_10-05_AM_RITEKF1_8x.ibg
I 10:09:53 Export Successfully Completed!
I 10:09:53 Operation Successfully Completed! - Duration: 00:04:14
I 10:09:53 Average Write Rate: 5,354 KB/s (3.9x) - Maximum Write Rate: 5,566 KB/s (4.0x)
I 10:09:53 Cycling Tray before Verify...
W 10:10:03 Waiting for device to become ready...
I 10:10:13 Device Ready!
I 10:10:15 Operation Started!
I 10:10:15 Source Device: [4:0:0] HL-DT-ST DVD-RAM GH22LP20 1.00 (D:) (SCSI)
I 10:10:15 Source Media Type: DVD-R (Book Type: DVD-R) (Disc ID: RITEKF1) (Speeds: 4x, 8x, 12x, 16x)
I 10:10:15 Image File: C:\Documents and Settings\User\My Documents\DVDFab\Fan Films\RHPISO\RHP.iso
I 10:10:15 Image File Sectors: 444,416 (MODE1/2048)
I 10:10:15 Image File Size: 910,163,968 bytes
I 10:10:15 Image File Volume Identifier: A Rock And A Hard Place
I 10:10:15 Image File Volume Set Identifier: 398656a2 A Rock And A Hard Place
I 10:10:15 Image File Application Identifier: SONIC SOLUTIONS IMAGESCRIPT
I 10:10:15 Image File Implementation Identifier: Adobe Encore DVD
I 10:10:15 Image File File System(s): ISO9660, UDF (1.02)
I 10:10:15 Read Speed (Data/Audio): MAX / MAX
I 10:10:15 Verifying Session 1 of 1... (1 Track, LBA: 0 - 444415)
I 10:10:15 Verifying Track 1 of 1... (MODE1/2048, LBA: 0 - 444415)
I 10:14:01 Exporting Graph Data...
I 10:14:01 Graph Data File: C:\Documents and Settings\User\Application Data\ImgBurn\Graph Data Files\HL-DT-ST_DVD-RAM_GH22LP20_1.00_WEDNESDAY-JANUARY-21-2009_10-05_AM_RITEKF1_8x.ibg
I 10:14:01 Export Successfully Completed!
I 10:14:01 Operation Successfully Completed! - Duration: 00:03:45
I 10:14:01 Average Verify Rate: 3,950 KB/s (2.9x) - Maximum Verify Rate: 4,855 KB/s (3.5x)
I 10:15:19 Close Request Acknowledged
I 10:15:19 Closing Down...
I 10:15:19 Shutting down SPTI...
I 10:15:19 ImgBurn closed!
I 10:04:48 ImgBurn Version 2.4.2.0 started!
I 10:04:48 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)
I 10:04:48 Total Physical Memory: 2,096,096 KB - Available: 1,409,932 KB
I 10:04:48 Initialising SPTI...
I 10:04:48 Searching for SCSI / ATAPI devices...
E 10:04:48 Failed to check for ImgBurn update!
I 10:04:49 Found 1 DVD±RW/RAM!
I 10:04:54 Close Request Acknowledged
I 10:04:54 Closing Down...
I 10:04:54 Shutting down SPTI...
I 10:04:54 ImgBurn closed!

Now, when I open it, it says

I 07:19:04 ImgBurn Version 2.4.2.0 started!
I 07:19:04 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)
I 07:19:04 Total Physical Memory: 2,096,096 KB - Available: 1,430,988 KB
I 07:19:04 Initialising SPTI...
I 07:19:04 Searching for SCSI / ATAPI devices...
E 07:19:06 CreateFile Failed! - Device: '\\.\CdRom0' (D:)
E 07:19:06 Reason: Access is denied.
W 07:19:06 Errors were encountered when trying to access a drive.
W 07:19:06 This drive will not be visible in the program.
E 07:19:06 You need Administrative privileges to use SPTI.
W 07:19:06 No devices detected!

This started immediately after the firmware update on the burner was successfully completed. I have no idea what it did, but I want thigs fixed so it works and recognizes things like before.

Imgburns site said to


1. Log in as an Administrator
2. Click 'Start' -> 'Run'
3. Type 'secpol.msc' and hit OK
4. Expand 'Local Policies'
5. Click 'Security Options'
6. Change 'Devices: Restrict CD-ROM access to locally logged-on user only' from 'Disabled' to 'Enabled'
7. Close the 'Local Security Settings' window
8. Log on as your restricted user and try again.

However, XP Home has no secpol.msc function, so this is a no go for me. Plus, as I said....it worked before. I'm pretty upset. I'm ready to trash the HD and Burner, by a new HD and burner, and re-install the whole damn operating system from scratch.

My wife would kill me though. All I want is these stupid programs to recognize the burner under restricted mode like they did before. As I said, the firmware update changed something, so now only my "owner" name with admin rights can use them.

If there is any way to roll back everything it did (including the firmware update) that would be great. I'm guessing the sneeky SOB's changed something on the drive though, setting, etc...since as I said, a few things like the ASUS suite and the SPTI in user mode got screwed up afterwords

Someone please help me, this is driving me up a wall. I've been up ALL night with this.

Edited by eckoman, 12 February 2009 - 10:25 AM.


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#2 garmanma

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Posted 12 February 2009 - 11:19 AM

A bad firmware update is the same for a burner or router as it is for a BIOS chip. If it goes wrong, you end up with a paperweight
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#3 eckoman

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Posted 12 February 2009 - 12:07 PM

A bad firmware update is the same for a burner or router as it is for a BIOS chip. If it goes wrong, you end up with a paperweight


I'll keep that in mind from now on. It won't work at all if that was the case, right?

I doubt the firmware update itself was bad. It downloaded a bunch of crap before it (no idea what it was downloading) and I bet that's what screwed it up.

The reason I don't think the firmware is the issue, nor the drive itself the issue, is because I just burned a DVD successfully under "Owner" mode (an admin full access account) and it burned quickly and successfully, and the disc playing in the home DVD player. So the Drive in not a paperweight by any means, it works fine under Owner (admin) mode. Something in the system setting, the HD itself, etc got changed so that only the admins can access SPTI now. The regular "limited access" accounts now have no access to the SPTI for programs like Nero, ImgBurn, etc.

This is a huge problem, since my wife and other people in the house can not access the "Owner" account. They are not admins, I am the only admin, so if I don't fix this, no one can burn anything or rip anythin except me (since I am a full access account). Making everyone else full access "admins" is not an options obviously. I don't want them screwing things up. That's why I need to figure this out. It wasn't an issue until I chose to "update" the drive. It downloaded some 6 or 7 things, maybe a few megs worth of crap, before it installed the firmware. I suspect it was something in that which changed or toggled a setting and now everyone but me is locked out of the burner for ingburn, nero, dvdfab, etc...since only admins can access SPTI.

I can get them onto Imgburn by changing the setting for that program to use the Patin-Coffin driver instead of SPTI, or I can install ASPI and use that for ImgBurn, but that only affects ImgBurn. They will still be locked out of DVDFab, Nero, and any other program that needs to access the SPTI I/O for the drive.

I'd like to figure out what setting on the hard drive or OS that stupid thing changed and fix that. The firmware itself did actually improve write speed, like they said it would. It's whatever that other crap changed I need to fix. If anyone has any idea please let me know. I posted 2 ImgBurn logs, both ran from a limited access "User" account. As you can see, it worked fine under that account before, but now the SPTI access is denied under limited access "User" accounts, and only me "the 1 admin account" can access it.

ImgBurn Log from before the "update" changed something. As you can see, it recongized the SPTI and accessed the DVD Burner fine in the limited access "user" mode

I 10:04:58 ImgBurn Version 2.4.2.0 started!
I 10:04:58 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)
I 10:04:58 Total Physical Memory: 2,096,096 KB - Available: 1,410,336 KB
I 10:04:58 Initialising SPTI...
I 10:04:58 Searching for SCSI / ATAPI devices...
E 10:04:58 Failed to check for ImgBurn update!
I 10:04:58 Found 1 DVD±RW/RAM!
I 10:05:39 Operation Started!

I 10:05:39 Source File: C:\Documents and Settings\User\My Documents\DVDFab\Fan Films\RHPISO\RHP.iso
I 10:05:39 Source File Sectors: 444,416 (MODE1/2048)
I 10:05:39 Source File Size: 910,163,968 bytes
I 10:05:39 Source File Volume Identifier: A Rock And A Hard Place
I 10:05:39 Source File Volume Set Identifier: 398656a2 A Rock And A Hard Place
I 10:05:39 Source File Application Identifier: SONIC SOLUTIONS IMAGESCRIPT
I 10:05:39 Source File Implementation Identifier: Adobe Encore DVD
I 10:05:39 Source File File System(s): ISO9660, UDF (1.02)
I 10:05:39 Destination Device: [4:0:0] HL-DT-ST DVD-RAM GH22LP20 1.00 (D:) (SCSI)
I 10:05:39 Destination Media Type: DVD-R (Disc ID: RITEKF1) (Speeds: 4x, 8x, 12x, 16x)
I 10:05:39 Destination Media Sectors: 2,297,888
I 10:05:39 Write Mode: DVD
I 10:05:39 Write Type: DAO
I 10:05:39 Write Speed: 8x
I 10:05:39 Link Size: Auto
I 10:05:39 Test Mode: No
I 10:05:39 OPC: No
I 10:05:39 BURN-Proof: Enabled
I 10:05:39 Filling Buffer... (40 MB)
I 10:05:40 Writing LeadIn...
I 10:06:03 Writing Session 1 of 1... (1 Track, LBA: 0 - 444415)
I 10:06:03 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 444415)
I 10:08:49 Synchronising Cache...
I 10:09:53 Exporting Graph Data...
I 10:09:53 Graph Data File: C:\Documents and Settings\User\Application Data\ImgBurn\Graph Data Files\HL-DT-ST_DVD-RAM_GH22LP20_1.00_WEDNESDAY-JANUARY-21-2009_10-05_AM_RITEKF1_8x.ibg
I 10:09:53 Export Successfully Completed!
I 10:09:53 Operation Successfully Completed! - Duration: 00:04:14
I 10:09:53 Average Write Rate: 5,354 KB/s (3.9x) - Maximum Write Rate: 5,566 KB/s (4.0x)
I 10:09:53 Cycling Tray before Verify...
W 10:10:03 Waiting for device to become ready...
I 10:10:13 Device Ready!
I 10:10:15 Operation Started!
I 10:10:15 Source Device: [4:0:0] HL-DT-ST DVD-RAM GH22LP20 1.00 (D:) (SCSI)
I 10:10:15 Source Media Type: DVD-R (Book Type: DVD-R) (Disc ID: RITEKF1) (Speeds: 4x, 8x, 12x, 16x)
I 10:10:15 Image File: C:\Documents and Settings\User\My Documents\DVDFab\Fan Films\RHPISO\RHP.iso
I 10:10:15 Image File Sectors: 444,416 (MODE1/2048)
I 10:10:15 Image File Size: 910,163,968 bytes
I 10:10:15 Image File Volume Identifier: A Rock And A Hard Place
I 10:10:15 Image File Volume Set Identifier: 398656a2 A Rock And A Hard Place
I 10:10:15 Image File Application Identifier: SONIC SOLUTIONS IMAGESCRIPT
I 10:10:15 Image File Implementation Identifier: Adobe Encore DVD
I 10:10:15 Image File File System(s): ISO9660, UDF (1.02)
I 10:10:15 Read Speed (Data/Audio): MAX / MAX
I 10:10:15 Verifying Session 1 of 1... (1 Track, LBA: 0 - 444415)
I 10:10:15 Verifying Track 1 of 1... (MODE1/2048, LBA: 0 - 444415)
I 10:14:01 Exporting Graph Data...
I 10:14:01 Graph Data File: C:\Documents and Settings\User\Application Data\ImgBurn\Graph Data Files\HL-DT-ST_DVD-RAM_GH22LP20_1.00_WEDNESDAY-JANUARY-21-2009_10-05_AM_RITEKF1_8x.ibg
I 10:14:01 Export Successfully Completed!
I 10:14:01 Operation Successfully Completed! - Duration: 00:03:45
I 10:14:01 Average Verify Rate: 3,950 KB/s (2.9x) - Maximum Verify Rate: 4,855 KB/s (3.5x)
I 10:15:19 Close Request Acknowledged
I 10:15:19 Closing Down...
I 10:15:19 Shutting down SPTI...
I 10:15:19 ImgBurn closed!
I 10:04:48 ImgBurn Version 2.4.2.0 started!
I 10:04:48 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)
I 10:04:48 Total Physical Memory: 2,096,096 KB - Available: 1,409,932 KB
I 10:04:48 Initialising SPTI...
I 10:04:48 Searching for SCSI / ATAPI devices...
E 10:04:48 Failed to check for ImgBurn update!
I 10:04:49 Found 1 DVD±RW/RAM!
I 10:04:54 Close Request Acknowledged
I 10:04:54 Closing Down...
I 10:04:54 Shutting down SPTI...
I 10:04:54 ImgBurn closed!

As you can see, when I tried this in limited access "User" mode after the update, access was denied to the SPTI and therefor the DVD Burner. It claimed "Errors were encountered when trying to access the drivem" that it will "Not be visable to the program, and that "You need Administrative privileges to use SPTI."

I 07:19:04 ImgBurn Version 2.4.2.0 started!
I 07:19:04 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)
I 07:19:04 Total Physical Memory: 2,096,096 KB - Available: 1,430,988 KB
I 07:19:04 Initialising SPTI...
I 07:19:04 Searching for SCSI / ATAPI devices...
E 07:19:06 CreateFile Failed! - Device: '\\.\CdRom0' (D:)
E 07:19:06 Reason: Access is denied.
W 07:19:06 Errors were encountered when trying to access a drive.
W 07:19:06 This drive will not be visible in the program.
E 07:19:06 You need Administrative privileges to use SPTI.
W 07:19:06 No devices detected!


I logged into my "Owner" admin account and sure enough, it works fine, sees the drive and burned fine. Nero burned fine too, as did all the other programs. However, something was changed so, as shown above, the limited access "User" accounts no longer have access to the SPTI I/O and therefor these programs can't see the drive.

Below is an ImgBurn log for the DVD. I was able to get it onto the drive fine and burn a back-up disc for it fine under my "Owner" account (the admin account). Below is the log for it. As you can see, it works fine in admin accounts, which makes since becuase above it stated you needed admin access to use SPTI now. As you saw above, all other users are locked out from the SPTI I/O.

I 07:33:27 ImgBurn Version 2.4.2.0 started!
I 07:33:27 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)
I 07:33:27 Total Physical Memory: 2,096,096 KB - Available: 1,607,564 KB
I 07:33:27 Initialising SPTI...
I 07:33:27 Searching for SCSI / ATAPI devices...
I 07:33:27 Found 1 DVD±RW/RAM!
I 07:34:17 Operation Started!
I 07:34:17 Building Image Tree...
I 07:34:26 Checking Directory Depth...
I 07:34:26 Calculating Totals...
I 07:34:26 Preparing Image...
I 07:34:26 Checking Path Length...
I 07:34:26 Contents: 27 Files, 2 Folders
I 07:34:26 Size: 4,568,174,592 bytes
I 07:34:26 Sectors: 2,230,554
I 07:34:26 Image Size: 4,568,809,472 bytes
I 07:34:26 Image Sectors: 2,230,864
I 07:34:29 Operation Successfully Completed! - Duration: 00:00:11
I 07:34:29 Operation Started!

I 07:34:29 Source File: -==/\/[BUILD IMAGE]\/\==-
I 07:34:29 Source File Sectors: 2,230,864 (MODE1/2048)
I 07:34:29 Source File Size: 4,568,809,472 bytes
I 07:34:29 Source File Volume Identifier: AEONFLUX_WS_DISC_1
I 07:34:29 Source File Application Identifier: IMGBURN V2.4.2.0 - THE ULTIMATE IMAGE BURNER!
I 07:34:29 Source File Implementation Identifier: ImgBurn
I 07:34:29 Source File File System(s): ISO9660, UDF (1.02)
I 07:34:29 Destination Device: [4:0:0] HL-DT-ST DVD-RAM GH22LP20 1.02 (D:) (SCSI)
I 07:34:29 Destination Media Type: DVD-R (Disc ID: RITEKF1) (Speeds: 4x, 8x, 12x, 16x)
I 07:34:29 Destination Media Sectors: 2,297,888
I 07:34:29 Write Mode: DVD
I 07:34:29 Write Type: DAO
I 07:34:29 Write Speed: 8x
I 07:34:29 Link Size: Auto
I 07:34:29 Test Mode: No
I 07:34:29 OPC: No
I 07:34:29 BURN-Proof: Enabled
I 07:34:29 Filling Buffer... (40 MB)
I 07:34:31 Writing LeadIn...
I 07:34:55 Writing Session 1 of 1... (1 Track, LBA: 0 - 2230863)
I 07:34:55 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2230863)

I 07:42:57 Synchronising Cache...
I 07:43:26 Exporting Graph Data...
I 07:43:26 Graph Data File: C:\Documents and Settings\Owner\Application Data\ImgBurn\Graph Data Files\HL-DT-ST_DVD-RAM_GH22LP20_1.02_THURSDAY-FEBRUARY-12-2009_7-34_AM_RITEKF1_8x.ibg
I 07:43:26 Export Successfully Completed!
I 07:43:26 Operation Successfully Completed! - Duration: 00:08:56
I 07:43:26 Average Write Rate: 9,275 KB/s (6.7x) - Maximum Write Rate: 11,132 KB/s (8.0x)

I 07:43:26 Cycling Tray before Verify...
W 07:43:35 Waiting for device to become ready...
I 07:43:46 Device Ready!
I 07:43:48 Operation Started!
I 07:43:48 Source Device: [4:0:0] HL-DT-ST DVD-RAM GH22LP20 1.02 (D:) (SCSI)
I 07:43:48 Source Media Type: DVD-R (Book Type: DVD-R) (Disc ID: RITEKF1) (Speeds: 4x, 8x, 12x, 16x)
I 07:43:48 Image File: -==/\/[BUILD IMAGE]\/\==-
I 07:43:48 Image File Sectors: 2,230,864 (MODE1/2048)
I 07:43:48 Image File Size: 4,568,809,472 bytes
I 07:43:48 Image File Volume Identifier: AEONFLUX_WS_DISC_1
I 07:43:48 Image File Application Identifier: IMGBURN V2.4.2.0 - THE ULTIMATE IMAGE BURNER!
I 07:43:48 Image File Implementation Identifier: ImgBurn
I 07:43:48 Image File File System(s): ISO9660, UDF (1.02)
I 07:43:48 Read Speed (Data/Audio): MAX / MAX
I 07:43:48 Verifying Session 1 of 1... (1 Track, LBA: 0 - 2230863)
I 07:43:48 Verifying Track 1 of 1... (MODE1/2048, LBA: 0 - 2230863)

I 07:57:18 Exporting Graph Data...
I 07:57:18 Graph Data File: C:\Documents and Settings\Owner\Application Data\ImgBurn\Graph Data Files\HL-DT-ST_DVD-RAM_GH22LP20_1.02_THURSDAY-FEBRUARY-12-2009_7-34_AM_RITEKF1_8x.ibg
I 07:57:18 Export Successfully Completed!
I 07:57:18 Operation Successfully Completed! - Duration: 00:13:29
I 07:57:18 Average Verify Rate: 5,515 KB/s (4.0x) - Maximum Verify Rate: 15,386 KB/s (11.1x)
I 08:02:22 Close Request Acknowledged
I 08:02:22 Closing Down...
I 08:02:22 Shutting down SPTI...
I 08:02:22 ImgBurn closed!


Any help on this issue is appreciated. I can't be giving out my password to my whole family, I don't want to make them all admins (some of them will mess something up on accident), and I can't be running to the computer to log myself in everytime they need to create a cd or dvd. I need to figure out what got changed and fix it so the SPTI I/O works with there limited accounts again.

For the record, I tried a system restore and it did nothing.

Edited by eckoman, 12 February 2009 - 12:18 PM.


#4 hamluis

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Posted 12 February 2009 - 12:13 PM

I suggest creating a new user account (without admin privileges) and see if it has the same issues your other limited accounts have.

I would also create a new admin account.

Then I would see how these new accounts function.

If both new ones work, it's a profile problem. If only the new admin account works, it's a permissions problem. If neither works...time to look for a new theory.

Louis

#5 eckoman

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Posted 12 February 2009 - 12:30 PM

I suggest creating a new user account (without admin privileges) and see if it has the same issues your other limited accounts have.

I would also create a new admin account.

Then I would see how these new accounts function.

If both new ones work, it's a profile problem. If only the new admin account works, it's a permissions problem. If neither works...time to look for a new theory.

Louis


Louis,

I just did as you suggested. I created a new admin account and a new limited account.

The new admin account worked fine. All the programs loaded up, and the logs showed that the SPTI I/O was accessed and the DVD Burner was detected, just as the case was under my admin account (as I showed above with the last ImgBurn log). So the new admin account accessed the SPTI I/O fine, and as a result all the programs detected the burner.

Here is the log using the new admin account. As you can see, it detected everything and worked.

I 09:30:48 ImgBurn Version 2.4.2.0 started!
I 09:30:48 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)
I 09:30:48 Total Physical Memory: 2,096,096 KB - Available: 1,505,856 KB
I 09:30:48 Initialising SPTI...
I 09:30:48 Searching for SCSI / ATAPI devices...
I 09:30:49 Found 1 DVD±RW/RAM!



The new limited account would not work, same as all the other user accounts are now. It gave the same log it's been giving all night.

I 09:27:31 ImgBurn Version 2.4.2.0 started!
I 09:27:31 Microsoft Windows XP Home Edition (5.1, Build 2600 : Service Pack 3)
I 09:27:31 Total Physical Memory: 2,096,096 KB - Available: 1,562,708 KB
I 09:27:31 Initialising SPTI...
I 09:27:31 Searching for SCSI / ATAPI devices...
E 09:27:34 CreateFile Failed! - Device: '\\.\CdRom0' (D:)
E 09:27:34 Reason: Access is denied.
W 09:27:34 Errors were encountered when trying to access a drive.
W 09:27:34 This drive will not be visible in the program.
E 09:27:34 You need Administrative privileges to use SPTI.
W 09:27:34 No devices detected!


So, since the new admin account worked, but the new limited account did not, we now know it's a permissions problem. Does anyone have any ideas on what to do or what to try from here?

Edited by eckoman, 12 February 2009 - 12:33 PM.


#6 hamluis

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Posted 12 February 2009 - 02:47 PM

From what I see...you would have to give them Admin permissions in XP Home...or modify XP so that you can see the Security Tab and thus adjust permissions.

http://discussions.virtualdr.com/archive/i...hp/t-62810.html

An XP Home workaround for individual file access...which may be what you are dealing with, How Do I See the Security tab in XP Home (Doug Knox) - http://www.dougknox.com/xp/tips/xp_home_sectab.htm

The Security Tab allows individual file permissions to be modifed in XP Home. Look under XP Home Help, Setting Permissions.

This Security Tab tip does work, I have had it for many months now on my XP Home installs.

Louis




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