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Black Screen Wallpaper Flashing "Warning Dangerous Spyware"


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4 replies to this topic

#1 CarolynP

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Posted 18 January 2009 - 11:31 AM

One of our computers is infected with either a virus or malware.
Symptoms are:
1) Disables task manager
2) Background wallpaper becomes black
3) Flashing box in middle of monitor stating "Warning - Dangerous Spyware - Many viruses were found in your computer such as: Trojon hors, PassCapture, etc. Your personal informaiton can fall into in the "third hands". Please check up the computer with a special software. Thank.
4) Locks out any possible changes to the wallpaper

When going in to take out the disable task manager line, it reappears after rebooting.
McAfee doesn't recognize that there is any problem - full deep scan reveals nothing found.
Can bring up the machine in safe mode and - of course - the flashing wallpaper is not there.

Need to know what is actually in the sytem doing this and how to remove it.

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#2 garmanma

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Posted 18 January 2009 - 11:36 AM

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 CarolynP

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Posted 18 January 2009 - 02:45 PM

It would have been helpful if I could fix this without purchasing the malware software. Do you know the name of the malware or virus causing this situation? I tried the malwarebytes and did the scan, but then it asked for payment to do the removal. You might want to include that it is not freeware when you recommend it.

#4 garmanma

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Posted 18 January 2009 - 04:37 PM

Malwarebytes is free as with all of the various scan tools we recommend
If you would have clicked on the main link and not the alternate it would have downloaded directly to your computer
I have no idea what you downloaded

Edited by garmanma, 18 January 2009 - 04:38 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 pinguino

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Posted 31 January 2009 - 04:05 PM

The virus will not permit me to install MalwareBytes. It blocks all installation of anti-malware applications.




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