Posted 04 January 2009 - 02:55 PM
If you're reading this thread, I figure you're probably experiencing the very alarming and inexplicable case of e-mail disappearing in your Thunderbird client. I've ran into this problem twice over the last couple of years and despite Mozilla's solutions for solving it, I've found a much better and foolproof way to fix it.
First of all, STAY CALM! Your e-mail messages still exist! They have not been deleted unless you actively did so, which you'd know if you did.
My solution might be a little bit of a hassle, but it'll work.
Of course, before doing anything, make sure the Thunderbird program is CLOSED.
1. Locate your Thunderbird profile which can be found in two ways:
a. Click "Start" and "Run" and type in %APPDATA%
For the following method, you will have to show Hidden Folders (Open a window, go to Tools>Folder Options>View Tab>Select "Show Hidden Folders/Files" radio button)
b. Open My Computer and follow this path: C:\Documents and Settings\Your name folder (user profile for XP)\Application Data>Thunderbird>Profiles
2. Now you should be in the Profiles folder within Thunderbird and you should see a folder that contains a gibberish name that ends with either default or whatever profile name you chose when creating your Thunderbird account, i.e. "iirdalpe.default"
3. MOVE that folder to your Desktop so that the profiles folder is empty.
4. Now open your Thunderbird, you will be prompted to enter in a new account like it was just installed. Do it as you normally would, complete all information as needed, but upon finishing up, uncheck the box asking if you want to check for new mail. (It'll ask you for your incoming/outgoing settings, etc.)
5. Once done, close Thunderbird and return to the Thunderbird profiles folder that was in Application Data. Voila, a new profile folder has been created!
6. Open that folder, and delete all the files contained within. Now open up the old profile folder that is on the desktop and copy/move all files contained within to the newly created one.
7. Open Thunderbird and all is right in the world again!
UberGeeks of the world...UNITE!
Uh guys? Wanna take your eyes off that screen for a second? Raise the mice? Battle cry?