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Web browsers keep shutting down


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#1 jyoon6

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Posted 11 December 2008 - 01:18 AM

I recently got my laptop fixed since programs (ie, antivirus software) would not run at all. Now I'm having the same problem but it's only my web browsers that keep closing.
First, when I open internet explorer, it lands on a page that warns me of insecure browsing and navigation being on hold. I tried clicking on the 'continue to website' button and the page usually disappears after that. Sometimes I am able to navigate to a site but it never stays; the browser keeps shutting down. I get messages like these in succession:

iexplorer.exe - Application Error: The exception unknown software exception (0x0eedfade) occurred in the application at location 0x7c812aeb

application error: exception EInvalidPointer in module dfxovl.dll at 000028B4. Invalid pointer operation.

iexplorer.exe - Application Error: The instruction at "0x01a7300a" referenced memory at "0x01ad1d94". The memory could not be "read." Click ok to terminate program.

error: runtime error 216 at 01A7300A.

The same thing happens with Firefox. It starts up and flashes briefly on the screen before disappearing.

I have also been getting a Security Center Alert that reappears every once in while. It reads Trojan.Zlob.G
It asks if I want to block suspicous software and redirects me to some website when I click on 'enable protection' which is the only option available.

I have SPYBOT search and destory, SUPERAntiSpyware, and McAfee VirsusScan. All of which came back with a few problems (<5) and I fixed those according to the instructions for each program. However, the Trojan.Zlob.G thing keeps popping up and I still can't stay on the internet for more than 5-10 seconds.
System is Windows XP.

Wow. I hate this seriously.

Thank you for reading all of this and if you help me I will be forever grateful. Really I will.

Edited by jyoon6, 11 December 2008 - 01:21 AM.


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#2 rigel

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Posted 11 December 2008 - 01:30 PM

See if you can download malwarebytes... if not, try downloading it to another computer and moving it via flash drive. Don't forget to download the updates if doing it on another computer.

Please follow this procedure...

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

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